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“Brilliant”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #22 of 100 Hotels in Sorrento
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Brilliant”
Reviewed 15 October 2012 via mobile

We stayed at the royal back in September, on the advise our daughter and son-in-law who had stayed for ten days in may. They said what a fantastic hotel it was and they weren't wrong! We had a weeks stay, and after staying in hotels worldwide can honestly say this was one of the best. Very quiet, very clean, and the food was excellent every day. (We stayed half board) but I think it was the staff that made it really good. They were all very friendly and couldn't do enough for you. Once again excellent hotel and would definitely go back, hopefully next year.
Sue and Dave Higgins

Stayed September 2012
Helpful?
Thank Higgyhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 18 October 2012
Dear Mrs & Mr. Higgins,
Thank you for your beautiful expression to describe the Royal as a "Fantastic hotel" and “One of the best”.
We are pleased to know that you have enjoyed your stay and that you appreciate our services and the staff attention towards you.
We try always to meet guests’ needs and expectations; I will immediately share your positive comments with our team, who I am certain will be encouraged by your kind remarks.
We really hope to welcome you again at the Royal Hotel very soon and in the meanwhile, we remain at your disposal for any further information.
Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2012 via mobile

We stayed at Grand Royal for 4 nights recently to wind down our 3 weeks in Italy. It was simply fantastic! The best hotel of our trip. The pictures don't do it justice. Simply beautiful in person.

We had a room with the view of the Bay. You must have this view.

The breakfasts were excellent with an omelet station. We choose to walk into town for most dinners, but did enjoy a meal on the patio overlooking the bay.

We took the boat tour to Capri the hotel has info on. Much better option than the large boats with lots of people.

Overall a wonderful stay. Would stay here again and recommend.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pman61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 15 October 2012
Dear Guests,
Thank you so much for you very kind comment on your very last stay with us.
It is a pleasure to read that the “Royal” has been the best hotel of your trip and that you find it fantastic!
The location, the spectacular views from the rooms and from the terrace “Le Sirene” were you enjoyed your meal are something, you are right, difficult to describe.
We are pleased to know that you have appreciated our services and the attractive places around the area as well.
It is a pleasure to know that you miss the “Royal” and we are grateful that you will recommend our hotel.
We really hope to have soon the chance to welcome you again by us.
We remain at your disposal for any further information and request.
Kind Regards
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishop Auckland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 October 2012

We stayed at the Royal for 10 days for our wedding. The hotel is simply gorgeous, the staff are all extremely friendly, professional and helpful. The views from our balcony overlooking the bay of naples was stunning both daytime and nightime.
All facilities are excellent whether you just want to laze by the pool, go down to the private beach or sit in the wonderful gardens. There is always food and drink on the go and again the staff are superb. The food is of the highest quality and variety is fantastic.
Our wedding reception was perfect and the followed our wants ( table decorations, cake decorations, flowers etc etc ) perfectly. They made us feel the most important people in the world.
We cannot thank them enough for making our holiday perfect.
We would not hesitate to recommend this hotel to anyone and we certainly will be returning.

Dave and Bev

Room Tip: Fir the views, you must insist on Naples bay view.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davelaing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 14 October 2012
Dear Guests,
Thank you so much for this wonderful comment about your last stay with us.
We like to believe that the Royal has to be a place where all the guests should be feeling really at home.
Therefore, the hotel staff at the Royal has been imbibed with an attention to detail and focus on not just meeting all customer expectations or demands, but exceeding them.
The attention to all details, comfortable beds and pillows, exclusive restaurant and activity suggestions, are only few aspects of our daily work.
Now, in receiving your feedback, we understand how long was the way, and your words and this review on Tripadvisor are paying us for all our efforts , starting from Reception staff, FB and Housekeeping Department, to all the employees that everyday trust in this goal.
We were thrilled to give our contribution to such an important moment of your lives.
Should you like to visit us again, maybe on your anniversary?, please do let us know and we will make sure that you will receive a proper welcome back to Sorrento.
Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2012

This hotel has a very 'gatsby' feel to it. Loved it. On the cliff over looking the ocean with beautiful sunsets! The hotel staff and service was very professional. It was in the perfect location and a great place to base yourself if you are planning on visiting Pompei, Capri, Positanno, & the Almafi Coast. We walked into town everyday or night for dinner. The town of Sorrento is darling and very easy to get around. The train and bus station are literally across the street. Very easy to get the harbor to catch boats to various places. The grounds were beautiful and a lovely swimming pool with a bar and restaurant. Breakfast was fabulous and the Cappucinos were some of the best I had in Italy!

Room Tip: I would definately splurge and spend the extra money on a room with a full view of the Ocean
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank snottyrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 11 October 2012
Dear Guest,
Thank you for sharing your review about our Hotel on Tripadvisor.
We have appreciated all your positive comments on the hotel as the location, the great service, the generous and qualified breakfast and the breathtaking views from our terrace “Le Sirene” were is possible, as well, to have “A la carte “ dinner in a very romantic atmosphere.
Every guest's reviews help us in our efforts to always provide total guest satisfaction. I was glad to read you enjoyed your stay and I am equally pleased that our staff made such a favorable impression; I will pass along your compliments to our team, who I am certain will be encouraged by your kind remarks.
We'll be most glad to have you with us again next time you will come to Sorrento.
Sincerely,
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, United Kingdom
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 October 2012

This hotel was everything we expected and more. Set in a fantastic locaton with stunning views. Attention to detail in all areas, courteous, efficient staff for whom nothing is too much trouble, breakfast and evening meals are second to none and beautiful gardens in which to sit and enjoy the sun or the shade. Only a couple of minutes stroll to Piazza del Tasso, a wonderful place to sit and watch Italians do what they do best. I cannot think of a single negative comment.

Room Tip: A sea view is a must. Obviously more expensive but..........awesome.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank irgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 7 October 2012
Dear Guests,
Thank you for taking the time to share your great experience at our hotel on your last stay. It is always a pleasure to read such wonderful comments from our guests.
Thank you so much for all your compliments about the location, the rooms, the food, the breakfast atmosphere, the staff attention towards you and services in general.
It is so important for us to know that guests feel so well at the “Royal”; it is one of our purposes to get people satisfied.
I will share your nice comments with our team, they will appreciate.
Please do not hesitate to contact me in the future for any assistance you may need to became our repeater guest.
Best regards
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
merseyside
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 October 2012

Just returned from our long awaited week's holiday at the Royal. It did not disappoint!
We had chosen a sea view room as it was a special occasion and were delighted to receive a free upgrade to a beautiful room with amazing views. We had decided to make it a fairly relaxing holiday,mixing a few trips out with a few quieter days enjoying the peaceful setting of the hotel with all its fantastic amenities. This was a good decision as too often we rush about and don't enjoy the facilities available-- we simply spent hours relaxing and enjoying the amazing views from the terraces and sun decks. We even ventured for a swim in both the pool and the sea--cold but wonderful and refreshing. Plenty of sun chairs available with free towels.

We found the standards in all areas of the hotel to be top class. All the staff we encountered were excellent and seemed to take pride in their work. Everywhere was spotless and service was courteous and efficient from the maid to the maitre d'.
We were on a bed and breakfast basis but enjoyed the gala dinner one night and a superb a la carte meal another-- both on the terrace in a lovely setting and atmosphere. These experiences don't come cheap, however, but worth it if you can afford to splash out.
Breakfast was a pleasant experience also, in a lovely setting with a good choice of food. The hotel kindly allowed us to have an early breakfast on the last day as we had to check out early.

The hotel is an easy walk into the centre of Sorrento and a short walk from the railway station if you cut straight through the piazza directly opposite. We took a trip with Goldentours( arranged efficiently by the hotel) and the coach left from the bus station across the road from the hotel so it does enjoy a very convenient location.

I intend to post a review of our days out on the travel forum along with our impressions of Sorrento itself rather than post too much detail here.
I have tried to concentrate on reviewing the hotel here.
Although we were blessed with beautiful weather I'm sure we would have enjoyed our stay at the Royal anyway and couldn't recommend it highly enough. It is an expensive hotel but well worth it for that special occasion-- you really do get what you pay for. The Royal is a classy hotel with an understated elegance that we felt comfortable with.

A big thank you then to all at the Royal for making our first visit to Sorrento so special---we certainly hope it will not be our last!

Room Tip: Any room with a full sea view is worth it!
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peterwilliam_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 7 October 2012
Dear Guests,
You have been so nice to describe your stay with such magnificent words and we are so glad that you have appreciated your experience.
We have appreciated your positive comments on the Grand Buffett and “A la carte Dinner” by our magnificient Terrace “Le Sirene” with its stunning view.
The satisfaction of our guests is really important for us and our objective is to be the best place for everybody.
All the members of the staff are so thankful to have mentioned their attitude towards you during your stay.
Once more thank you so much. We greatly appreciate your comment and we really hope to have soon the chance to welcome you again in the “Royal”.
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 September 2012

We have visited this hotel twice now. If you enjoy a peaceful, relaxing stay in clean and well decorated and furnished surroundings and within easy walking distance of the town of Sorrento and the railway station and harbour then this hotel is to be highly recommended! We (family of 4, youngest aged 21 years) stayed in double rooms furnished beautifully with a balcony and view over the Bay and harbour. The staff were courteous and friendly taking pride in their work and added greatly to the enjoyment of our stay. The rooms were beautifully clean. The food was excellent. A large selection of fruit, cereal, meats, cheese, bread, cakes and hot buffet and freshly cooked eggs were available for breakfast. The set dinner had a good selection for each course and we also ate A' La Carte on the terrace overlooking the Bay;amazing food and ambience. Will we go back again? YES

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 2 October 2012
Dear Mrs Pamela,
Thank you for this detailed, passionate review on the Hotel Royal!
We are happy that you enjoyed your stay with us and your nice comment regarding our staff is the best compliment that a Hotel Manager can receive and I will be pleased to share it with my entire team; your kind recognition will be very well received. I agree with you that service is what makes a stay truly pleasant. We do our best to meet all of our Guests' needs, where possible.
The Hotel's location is in the centre of the town and guest staying at the hotel can relax and feel truly at home, sipping an aperitif at our terrace bar or enjoying breakfast, lunch and dinner at our “A la carte” restaurant “Le Sirene” that, as mentioned, offers the most breathtaking views of the sea, combined by our Food and Beverage team who know how to take care of guest, from our special dishes prepared by our Chef to the personalised services of our waiters.
The rooms are all carefully finished, prepared and controlled by our housekeeper and cleanliness is of utmost importance.
Thanks to your review, future guest can be more informed about our hotel, we are glad that you were able to mention every aspect of your experience.
On behalf of the whole team, I look forward to welcoming you back to the Royal soon.
Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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