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“Wow great hotel excellent service and what a view”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #21 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 4 May 2013

Warm welcome without overkill. Views from sea view rooms are spectacular. 2 minute walk into town centre. Very well position,d for day trips. Bus station and train station all within couple of minuets walk. We took train too Pompeii which was 3euros and about 25 mins. Tired trains but Very quick and on time.
Excellent choice of restaurants in town and the back street are best value for money.
Our room has been spotless with fab service , excellent air con that only works if you shut the doors and windows ! Very clever. I have to say in over 50 years it one of the best hotels.
Breakfast superb, free wifi in our rooms. Superb room service, they have been great .
Excellent swimming pool and bar service. Lift down to private beach with bar and spotless clean patio area and lovely lower decking.
I would recommend this hotel without hesitation. We had an excellent stay with faultless service and a stunning room. Breakfast is superb with a view and a half !
We found the hotel via trip advisor and thank you it was worth it

Room Tip: Pay the extra and book a room with a sea view and balcony. Book a premier room.
  • Stayed: May 2013, travelled as a couple
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Thank Duncan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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914 - 920 of 1,624 reviews

Reviewed 3 May 2013

My husband, two friends and I spent last week at the Grand Royal Hotel in Sorrento and what a great week we had, visiting up and down the Amalfi coast! The best part was our daily launch point at this pristine hotel. I have never seen such beautiful tiled floors and walls- a refreshing change from so many dark heavily carpeted hotels. Our large rooms with balconies overlooked the Bay of Naples and the sumptuous grounds. The best part of the hotel experience was Serena who found us a great, reasonably priced restaurant every night, booked our tours, and offered helpful advice on everything and all with ease and charm. Also- no charge for Internet .

  • Stayed: April 2013, travelled with friends
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Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2013

THIS HOTEL SUCKS. DO NOT STAY HERE.

I'm staying here now with my family and there's no airconditioning. It's so hot and stuffy in our room that I might as well sleep outside. Many patrons have been calling asking if they can turn on the airconditioning to which the concierge replies <<open the door>>. Apparentlybthis hotel only turns on the airconditioning during certain months which is ridiculous. If it's hot, it's hot. We came here to enjoy our vacation, nit ti suffer through the night in a sauna. Also, it is quite impossible to open the door the whole night considering the amount of mosquitoes that gave started to infest italy. The man at the concierge tried to tell me that there are no mosquitoes right now; however, there was nothing he could say when I showed him the 5 bites that were swelling up from my stay here.

Needless to say, this hotel should not deserve a 4 star rating. The only good thing here is that it has a view of the sea and the wait staff are nice.

  • Stayed: April 2013, travelled with family
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13  Thank Nina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 27 April 2013

Dear Guests,
Thanks for writing your review. We are sorry that your expectations have not been the best and thanks again for mentioning the skill of our staff always helpful and professional. We are careful in your selection of personal pride of our company.
Our Hotel is located overlooking the sea and it is surrounded by a secular park. The fact that insects may have disturbed you could be expected because of the magnificent nature that surrounds us, even if we had no customers ever reported such a problem.
We accept with pleasure the negative comments because they help us to improve and sometimes the customers can see details that we do not see.
Normally we receive very, very positive comments and we are very surprised to read such a different one.
This bad review is very unfair: until April 25, has been in operation the heating system because it was still cold at night. April the 25th we turned off the heating system and after a day standby compulsory (because it must be removed before the heat accumulated in the pipes and then it is possible to turn on the cooling system) the Air conditioning has been turned on.
We wonder why you did not come to talk to the manager during your stay at the hotel.
If you have received a room on the city side it means that your reservation was for a room without sea view.
Thank you for being our customer and we would love to have you again in the future maybe reserving a room overlooking the sea.
Sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2013

I am writing from my room here at the "grand" hotel royal on my iPod because I refuse to pay them the extra money they want to use the computers in the lobby. When we arrived I noticed that there were very few people here so i asked if we could have a room facing the water. We were told that it would cost an extra 40 euros a night. We decided that the room was pricy enough and we weren't going to pay more so we took the room that was given us. This morning i had to put in earplugs because the noise from the street woke me up at 7:00 am. Tonight i told them at the front desk that i was unhappy with our room but nothing is being done. Your better off not taking a chance if you can't be guaranteed a sea view.

  • Stayed: April 2013
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2  Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 27 April 2013

Dear Guests,
We thank you for the precious time you have spent on commenting your last stay at the “Royal” on Tripadvisor. Our location is great, right in the centre of the town but in the meantime really quiet and the guests staying at the "Royal" can relax by the pool, at the hotel beach, in the magnificent garden and feel truly at home, sipping an aperitif at our elegant bar or enjoying a romantic "a la carte dinner" at our terrace “Le Sirene” with its stunning view
The sea view rooms have, of course, a different rate and normally those are always already all sold although the hotel is not full.
Concerning the noise we have double glazing to all balconies and the street noise is almost non-existent if the balcony is closed.
The non-sea view rooms are overlooking a side street which among other things in the evening is also closed to the traffic. In our hotel the wi.fi is free.
We wonder why you did not come to talk to the manager during your stay at the hotel.
We really hope to have the pleasure of welcoming you back soon!
Sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2013

This was a very nice luxury hotel.

You pay for what you get here. This was a night where we spent a bit more than normal to have somewhere a bit more comfortable than normal. We spent about 150Euro and it was worth it. We had a balcony with a view of the ocean, clean white sheets, a hot deep bath, and a very nice breakfast.

This was pretty close to the centre of Sorrento and the staff were all very helpful and polite.

I recommend this hotel if you are looking in the Eu 150 up range.

Room Tip: Pay a little more for a better room.
  • Stayed: April 2013, travelled as a couple
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1  Thank DocSurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013

Since living in Rome, we've been down to the Amalfi coast at least a half a dozen times. And we always make Sorrento our home base and that means staying at the Royal.
It's perfectly located, just a 5 minute walk from the center, with a spectacular view cliffside over the magnificent bay. The staff is always warm and charming. The rooms are spacious and comfortable. If you can book one with a small terrace overlooking the bay, you're sure to have the most spectacular views at sunset. They always manage to find us a new restaurant nearby to try and we've never been disappointed.

  • Stayed: March 2013, travelled as a couple
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2  Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2013

Excellent hotel and facilities, we will definitely go back. Room was quite basic but we spent so short time there it wasn't a problem. Having beach towels supplied was a bonus and the pool area was exceptionally clean and there was plenty of space. Amazing views of the bay. The hotel is far enough out of town to be away from the hustle and bustle but near enough to have a slow walk down on an evening.

  • Stayed: June 2012, travelled as a couple
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3  Thank jessiuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range: £168 - £934 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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