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“A little bit of heaven!”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #21 of 100 Hotels in Sorrento
Certificate of Excellence
Ballymena, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A little bit of heaven!”
Reviewed 16 May 2013

My husband and I returned to this hotel after staying there 28 yrs ago as we had enjoyed it so much. It certainly lived up to our expectations and even better! A most beautiful italiano hotel. We had a fabulous room on the sixth floor with a veranda overlooking the Bay of Naples and marino picola....an exceptional panoramnic view...a majestic sunset in the evening ...such magic and tranquility. Beautiful gardens to stroll through & birds singing.
The staff are exceptionally courteous and helpful. A special thanks to Salvatore and his reception team who were very accommodating at all times . Housekeeping staff were of the highest of standards especially Rita! The restaurant food and staff were excellent. The lunch served in the pool area overlooking the bay was a dream to be experienced.
A hotel to be genuinely recommended...location excellent...5 mins walk to Sorrento centre..Piazza Torso...yet located in a lovely quite area.

Room Tip: Rooms overlooking the Bay &pool/garden area
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank una8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 19 May 2013
Dear Guests,
Thank you very much for the wonderful review following your stay here at the Royal and we are so pleased that you enjoyed your stay at the "Royal". When we are able to meet the expectations of our customers means that we are working well and we pride ourselves on creating a wonderful experience for our guests.
The location is certainly great just 5 minutes walking throught the beautiful Lauro Park to the Piazza Tasso.
I will make sure to share your great comments with the entire team. Your kind recognition will be very well received.
We hope you carried back home a few precious memories of your stay in Sorrento and that you will consider the “Royal” as your home in Sorrento.
Sincerely
Giuseppe Massa
Reservations Manager
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Friendswood, Texas
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 May 2013

We spent one night here. The hotel is a block from the train station and a couple blocks from the primary shopping streets. This a hotel in the grand tradition. Our room had a view of the bay, Vesuvius and Capri. At night we slept with the windows and curtains open. The breakfast buffet is sumptuous.

Room Tip: As can be expected, the rooms with a bay view come at a premium price. Consider staying in a lower p...
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  • Stayed May 2013, travelled as a couple
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    • Service
Helpful?
1 Thank Shamaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 19 May 2013
Dear Guests,
It is so important for us to know that guests feel so well at the “Royal”, it is one of our purposes to get people satisfied.
Thank you once again for your very nice comment which have made us very, very pleased.
Feel be free to e-mail or contact us for any further information or assistance you may require.
With our kindest regards
Giuseppe Massa
Reservations Manager
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Atlanta, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2013

My husband and I recently stayed at the Royal. We were upgraded to a junior suite. The hotel is beautiful and very clean. Very attractive tiles in the halls and rooms. The room was spacious and the bathroom the largest we had in all of our trip in Italy. The dining room is very good- large breakfast buffet. But the best thing is the view. It is right on the Bay of Naples. The hotel's location is ideal- close to the train station but just a short walk outside of the town. You are at a resort type of place rather than a hotel in the middle of Sorrento. I would stay there again and would recommend it to the most discriminating traveler.

Room Tip: A room with a few is a must!!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 19 May 2013
Dear Guests,
Thank you for sharing your review about the Hotel Royal and for your patronage.
We do our best to meet all of our Guests' needs, where possible and no one thing can be more pleasant for us to know that you appreciate our job. The satisfaction of our guests it is really important for us and our objective is to be the best place for everybody.
We really hope to welcome again at the Royal and, in the meantime, we remain at your entire disposal for any further information
Best Regards
Giuseppe Massa
Reservations Manager
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Luxembourg City, Luxembourg
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 14 May 2013

During our one week in Sorrento, we spent the last three nights at the Grand Hotel Royal. We were a bit sceptic if it was going to be value for money but we turned out to be very pleasantly surprised. It's not the world's top hotel, but we simply couldn't find a negative point (apart from wifi in the room at 5 euro per day - though free in public areas).
It's perfectly located: less than five minutes walking from the main square, a few minutes from the Circumvesuviana train station (the best option for Pompei or Herculaneum) and of course a perfect spot by the sea (up on the cliff but with a "beach" - or better: pier - at sea level that is accessible by elevator.
Staff was friendly and always extremely helpful (and you do need some assistance every now and then when travelling with two toddlers:). It was a pleasure to go to the breakfast room and see people who were service-minded and enjoyed their job (big cheers for the waiter with the moustache!). One evening we had dinner in the restaurant (we had booked on b&b basis) and staff did their best to find us a table where we could receive the signal from our babyphone upstairs.
Breakfast was okay to 4* hotel standards, but not much more than that (selection could have a been a bit more diverse - but let's not complain about this). The dinner was in a nice setting but we were not too overwhelmed by the food (we only had mains), two family members in our travel party did however enjoy the buffet a few days before (on an evening we ordered room service to enjoy on our balcony close to the sleeping / not sleeping kids).
We booked Premier Sea View rooms (at 226 euro per night, non refundable, booked about a month in advance) and were quite happy with the room and the view (two one of the two rooms' view was a bit obstructed by the trees - we had our rooms on the first floor). The 18 euro per babycot per night was probably a bit exaggerated but of course there was no other choice.
It is a nice domain really close to the centre with the sea, a big swimming pool (with a off-duty hydromassage bath that came in handy as safe pool for our 2,5 years son).
I would definitely recommend this place. As said, we paid 226 euro per night, but this was better value for money than the 3* hotel at 120 euro per night where we spent the first three nights of our stay in Sorrento.

  • Stayed May 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ChristopheDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 20 May 2013
Dear Guests,
We thank you for the precious time you have spent on commenting your last stay at the “Royal” on Tripadvisor. Our location is great, right in the centre of the town but in the meantime really quiet and the guests staying at the "Royal" can relax by the pool, at the hotel beach, in the magnificent garden and feel truly at home, sipping an aperitif at our elegant bar or enjoying a romantic "a la carte dinner" at our terrace with its stunning view.
We can say that our service, facilities and our location is consistent trying to improve and please our guest as best as possible, from our housekeeping to the front desk, concierge and restaurant staff, we go that extra mile to satisfy our guest and making them truly feel like they are at home.
All the members of our staff are so thankful to have mentioned their attitude towards you during your stay.
We really hope to have the pleasure of welcoming you back soon!
Sincerely
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Branchton ontario
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 May 2013

Thank you to everyone at the Grand Hotel Royal for making our trip to Sorrento the best holiday we have ever had. We just got back from a 5 day stay, April 29 - May 4 and it couldn't have been more perfect. We loved our room (balcony with full sea view) and enjoyed wine every evening on our balcony while watching the sunset. The bathrobes were the perfect thing to throw on after sunning down at the beach dock every afternoon. We were blessed with perfect weather so they opened the beach on May 1st. I have never seen such a hard working staff. The staff was always busy doing their jobs. The grounds and rooms were kept spotless. There was not a nick of paint off anything. The up keep is impeccable! I was so glad I booked a full 5 days at the Grand, as it was, I had a tear in my eye the morning we had to leave. The only fault is that the Grand Hotel Royal cannot be topped therefore our next holiday could be a bit of a let down. I guess we will have to return...and I can't wait!!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 14 May 2013
Dear Sirs.
We thank you to sharing your experience and all the staff is grateful for your really kind words, nothing can be more pleasant for us to know that you appreciate our job. The satisfaction of our guests is really important for us and our objective is to be the best place for everybody.
Once more thank you so much. We greatly appreciate your comment and we really hope to have soon the chance to welcome you again at the “Royal”.
Yours Sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 May 2013

Stayed here for three days in May and, despite a few odd gripes, I would definitely recommend it. We were welcomed very warmly when we arrived, and the desk staff were always extremely helpful. We, too, asked for a kettle, but the staff were not allowed to issue electrical appliances, so they were polite but firm on this point. We had a sea view room, with views to die for! The room was lovely - clean, comfortable beds, very well appointed bathroom. Breakfast was excellent with one problem - why don't they serve fresh coffee? There is no excuse for a big coffee pot in Italy. I would recommend the fresh marmalade though! We never ate dinner there as we considered the food to be overpriced. In the square opposite there's a lovely restaurant/cafe serving the freshest food around, at extremely reasonable prices - Restaurant Angelina Lauro, try it if you are fed up of the usual highly priced pizza and pasta in Sorrento. Finally, on departure, is one of the hotel's greatest features, convenience! Just a five minute walk to buses for the Amalfi coast and the Circumvesuviana for Pompeii, Ercolano, and Naples.

Room Tip: Have a sea view! Any room will do.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magoo101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 May 2013

PROS:
- Well situated, close to train station and <5 minute walk from city center
- Great pool and fantastic dock on the water for sun bathing
- Rooms are clean, nicely decorated and have balconies (we didn't have sea view, but it was still very pleasant)
- If you go for the breakfast included package, it's well worth it - lots of selection and buffet style (and if you leave before breakfast starts, they give you a to go/takeaway bag!)
- Ask for the hotel's map which has all the timetables for transportation in the area, so convenient!
CONS:
- Some people at the front desk are amazing, some are rather cranky
- Hair dryer is one of those old ones on the wall, best to bring your own
- Guests don't know the international rule of "towel and sunscreen on the chair means it's spoken for" and will dump your stuff on the ground and steal chairs if you walk away for a minute...annoying

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keightat8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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