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“Very Nice!!”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #20 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 30 May 2013

Very Nice hotel, great location i spent 4 nights there with my wife. We stayed at the top floor room with sea view, excellent room. I will definately stay there again next time i am in Sorrento. I highly recommend this hotel!

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Jakob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 8 July 2013

Dear guests,
Thanks for your nice review and for recommending our hotel.
You're right, the location is really great: in the heart of the city of Sorrento situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees.
Looking forward to have the pleasure of having you as our guest again in the future, we remain
With best regards
Giuseppe Massa
Reservations Manager

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919 - 925 of 1,664 reviews

Reviewed 30 May 2013

We all loved this hotel. Its in a perfect location next to all the restaurant and shops and the gardens, terrace and sea facing rooms had a stunning view over the bay of Naples. Our rooms were spacious with huge comfy bed and spotlessly clean. The restaurant where the delicious breakfast and dinners were served was a lovely large white airy room - again with views. The staff were friendly and helpful and the only small downside was that our bathroom and particularly the shower was rather small, however our friends in a room nearby had better facilities. We would certainly go back to this hotel given the opportunity.

Room Tip: Ask for sea facing room
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  • Stayed: May 2013, travelled with friends
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1  Thank NannyBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 1 June 2013

Dear Mrs/Mr Brighton,
We are pleased to know that you have enjoyed your stay and that you appreciate our services and the staff attention towards you.
It is a pleasure for us to know that you have appreciated your room and all comfort inside.
Furthermore we are happy to know that you have had the possibility to eat at our restaurant and that you liked it.
We try always to meet guests’ needs and expectations; I will immediately share your positive comments with our team, who I am certain will be encouraged by your kind remarks.
We really hope to welcome you again at the Royal Hotel very soon and in the meanwhile, we remain at your disposal for any further information.
Yours sincerely
Giuseppe Massa
Reservations Manager

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Reviewed 29 May 2013

We stayed for a week, and didn't want to leave. Our room had a breathtaking view of Mt Vesuvius, the Bay of Naples, and we drank in the beauty of it all every day.
The room was clean, sharp and very comfortable. Service from all were friendly, professional and we were made to feel right at home. The hotel had gardens that were lovingly manicured and embraced the look and feel of a big home. From the hotel it is about 5 minutes walk to the town square, or to the railway/bus station and 10 minutes to ferry terminal. The concierge arranged taxis and private tours for us. We were not disappointed in any aspect of our stay at this lovely hotel and in Sorrento. The experience clearly made this one of the best we ever had!

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank soonsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 31 May 2013

Dear Guests,
We have read your beautiful comment about your stay at the "Royal" and we thank you so much for all your compliments about the location, the rooms, the garden, the staff attention towards you and services in general.
It is so important for us to know that guests feel so well at the “Royal”; it is one of our purposes to get people satisfied.
I really appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you also in the future.
Best Regards,
Giuseppe Massa
Reservations Manager

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Reviewed 29 May 2013 via mobile

Recently spent 4 nights here with my girlfriend on holiday. Location is perfect, a short walk from the central area of Sorrento but tucked away and quiet. Also only 2mins walk from the circumvesuviana station (which is where the curreri viaggi coach from Naples airport stops in Sorrento, and also for trains to Pompeii etc.).

The room was spacious and very clean. Nice big bathroom with bath and shower. No problems with the room at all. The hotel bar/terrace went right to the cliff edge overlooking the harbour and beautiful views out towards Vesuvius, perfect for a cocktail in the sunshine! Hotel also had free wi-fi, just had to pick up a login from reception.

Really excellent hotel and would recommend to anyone planning a holiday in Sorrento

  • Stayed: May 2013
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1  Thank dave1986uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 31 May 2013

Dear Guests,
You have been so nice to describe your stay with such magnificent words and we are so glad that you have appreciated your experience.
We are pleased for all your kind words about the room and it is a pleasure to know that you have appreciated our location and services.
We really hope to welcome again at the “Royal” and in the meantime we remain at your entire disposal for any further information.
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2013

The Grand Hotel Royal is one of the best hotels/resorts I've stayed in. It's conveniently located overlooking the Tyrrhenian Sea with a stunning view! It's a short ferry boat ride to the Isle of Capri and within walking distance to the port for convenience. The decor of the hotel is exquisite, food exceptional, and service excellent! Each room is large and usually has at least a partial view of the sea. Breakfast which was included in the price was an elaborate display of delicious food! It sustained us until dinner time. Dinner at the hotel is also excellent and one evening they featured special Italian music with dinner. All in all, it was a delightful stay and it will be my only choice in the future!

Room Tip: There is no bad room...
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  • Stayed: May 2013, travelled as a couple
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1  Thank ArleneB435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 31 May 2013

Dear Guest,
We thank you so much for the precious time you have spent on commenting your last stay at the Hotel Royal.
You have been so nice to describe your stay with such magnificent words and we are so glad to learn that your stay was pleasant.
Attention to detail and personalised service are the foundations on which we have built, throughout the years, the success of the Royal.
We really hope to welcome again at the “Royal”; in the meantime, we remain at your entire disposal for any further information.
Yours sincerely
Giuseppe Massa
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2013

This hotel really does tick all the boxes the staff make sure your stay is one to be remembered .we have often heard the saying never go back to the same place you will be disappointed in the case of the Royal and Sorrento it's not true

  • Stayed: April 2013
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Thank Bottybox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 31 May 2013

Dear Guest,
We are very happy to learn that your stay was pleasant and we thank you for your patronage. All the menbers of our staff are so thankful to have mentioned their attitude towards you during your stay.
We have appreciated all your positive comments on the hotel and we hope to see you soon at the “Royal”.
Yours sincerely
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

Unfortunately we were only here for 3 days, but wow, what a stay! Before you even get to the view, you walk into the lobby and it is just incredible. So bright, so clean so airy, all the beautiful tile and the furnishings. Then you walk to the outside, and you just stand there and stare. It is just lovely. Our rooms (we had 3-there were 7 in our party) were so wonderful. We had 2 with of view of the Sea, and the 3rd was a view of the town. This was the last stop on a 2 wk trip, and it was so relaxing, just what we needed. The staff was very very helpful, from the moment we walked in. We had breakfast each morning, and we had 2 dinners there, and from the first morning there, the waite staff knew us and took wonderful care of us. They even apologized for not having a table of 7 for us-they put 2 tables together! When we let them know that we would be there the second nite for dinner, they had a large table for 7 all ready for us, and it was ours then for the rest of our stay. True mark of a great waite staff is to get to know your patrons from the first day they are there, and this staff fit that description. The location was fantastic, very nice walk to town and back. I would recommend this hotel and staff highly, and I am very hopeful I will get back to Sorrento so I can stay there longer than 3 days!

  • Stayed: May 2013, travelled with family
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Thank Jeanne2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this reviewResponded 31 May 2013

Dear Guests,
Thank you for the wonderful review and the time you have taken to comment on Tripadvisor we truly appreciate it.
Sorrento is one of the most famous holiday destinations in Italy and the “Royal” is one of the most renowned hotels in the center of the city. The private beach, a centuries-old garden, the terrace “Le Sirene” with its amazing view, the staff wich is professional and friendly: all these aspects render our hotel unique and exclusive. We have appreciated all your kind words to describe the hotel, the staff and the quality of our restaurant.

It is a pleasure to receive your positive impressions and I will immediately share your nice comments with our team, who I am certain will be encouraged by your kind remarks.
Feel be free to e-mail or contact me for any further information or assistance you may require.
With our kindest regards,
Giuseppe Massa
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Family Hotel in Sorrento
#19 Luxury Hotel in Sorrento
Price Range: £174 - £497 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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