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“Great Hotel” 5 of 5 bubbles
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #24 of 100 Hotels in Sorrento
Certificate of Excellence
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
5 of 5 bubbles Reviewed 19 October 2013

Stayed in this hotel for a week. My room was quite spacious and comfortable and had a garden view. I stayed on half board basis. The breakfasts were very good especially the fried eggs or omelettes which were prepared by Patrizia who always has a smile on her face and is very pleasant and friendly. All the staff at evening dinner were pleasant and attentive, the meals were superb. The location of the hotel is fantastic, overlooking the bay of Naples and about five minutes from the town centre.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Philip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 20 October 2013
Dear Guests,
We thank you so much for your beautiful and kind comment on your stay posted on Tripadvisor.
Thanks to your review, future guest can be more informed about our hotel.
Attention to details and personalised service are the foundations on which we have built, throughout the years, the success of the “Royal”and, more generally speaking, of all the “Manniello Hotels”.
In your review you mention the “superb meals” in the restaurant; our Food and Beverage team know how to take care of guests, from our special dishes prepared by our Chef to the personalised services of our waiters.
We were especially happy to notice that not only did you praise the hotel, but what is most important to us, our staff. I have passed your comment to our team and everybody, especially the restaurant staff and Mrs. Patrizia, were delighted by your kind words.
We hope to welcome you soon back to the “Royal” and everybody of our staff are looking forward to offer their service and to take care of your every need.
Your sincerely
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,433 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (470)
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Hampshire, United Kingdom
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

We spent 6 nights at this hotel and enjoyed it very much. The hotel is a great base for exploring the area, since it only a short walk to the centre of Sorrento, the railway station (where the buses also stop, including the airport bus from Naples airport – we found this very easy to use and only 10 euros each – we would just recommend checking the timetable in advance) and a 10 minute walk to the port where the boat trips depart. Despite this the hotel is in a very quiet location overlooking the Bay of Naples and Mt Vesuvius – the views are stunning. We very much enjoyed sitting on our balcony with a drink watching the sunset each evening. However even if you do not have a sea view (since this does come at a price!) there is a lovely garden and terrace where you can sit and enjoy the same view.

The hotel is very well appointed and maintained. There are lots of areas around the hotel where you can sit and relax and read a book or newspaper - both inside in the lounge and other seating areas as well as outside on the terrace and in the gardens or by the pool.
Our room was spacious and well appointed. It was bright and tastefully decorated with all the comforts you would expect of a 4 star hotel - a nice bathroom, good linen and pillows, plenty of storage space, beautiful tradition wooden furniture and also a couple of comfy chairs and a little table place strategically in front of the window to sit and admire the view. The electric blinds/shutters on the rooms were an excellent feature ensuring we could have a nice lie in! We have found that beds in this part of the world do tend to be on the firm side generally but nothing a bit of extra padding cannot resolve and the hotel were helpful in this regard. In fact we could not fault the helpfulness of both the reception staff and the housekeeping staff who were extremely accommodating, friendly and efficient with regard to any requests or questions.

Breakfast was served buffet style in a light and airy conservatory overlooking the gardens and made a great start to the day. The selection included most things you could think of and many you would not (including an interesting selection of cakes which I managed to resist most of the week!). However I did make regular trips to the lady who will personally cooks your eggs to order and these were delicious. With regard to food, the hotel does have a restaurant but we preferred to go out into the town most evenings and try various restaurants, of which there is plenty of choice. We did though try the hotel restaurant on our final evening due to a torrential thunderstorm which prevented us leaving the building! However we were personally quite disappointed both by the rather abrupt manner of the restaurant manager who took our order and also the food we ate there. As a result of this we ended up leaving after our main course to have coffee in the lounge instead where the atmosphere and service was much improved. This was a shame as we can honestly say it was the only negative point of our whole stay.

Unfortunately the weather meant we were not able to make much use of the pool or swimming facilities during our stay but they looked good and were well maintained. One night whilst we were there the hotel organised a pianist in the lounge who was excellent.

Travelling around independently (rather than paying for quite costly organised trips) is very easy. During our stay we spent a couple of days wandering around Sorrento itself and then fitted in day trips on the train to Pompei and then to Naples, a coach trip to Amalfi and a boat trip to Capri. If you want to avoid the long and windy coach trip to Amalfi you can also go by boat although this does appear to work out significantly more expensive.

Overall, we greatly enjoyed our stay and found it a beautiful part of Italy and would definitely stay at this hotel if we visited there again

Room Tip: If you can, choose a room with a full sea view. These are on the quieter garden side of the hotel an...
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LyCx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 20 October 2013
Dear Guests,
Thank you for posting a glowing review of your six night stay at the Grand Hotel Royal. The hotel and the rooms are indeed lovely and beautifully-appointed, and all the Grand Hotel Royal team pride themselves on always going the extra mile to exceed every guest’s expectations, and we are very pleased that you are always greeted by a warm and welcoming smile.
We believe our quiet yet central location in the city of Sorrento ensures that our customers are often pleasantly surprised with the connectivity options to both all areas around Sorrento, bus, train station which are all located a short walk from the hotel.
Regarding the dinner at the hotel, we are disappointed to read that you felt that the restaurant manager did not, on this occasion, deliver the standard of excellence so many of our customers have experienced previously. All posts related to the restaurant have always been enthusiastic regarding both the kindness and professionalism of the staff and the quality and taste of food.
Sometimes it may happen that someone gives a wrong impression especially when it is very busy but, please, be sure that even at the restaurant, as throughout the hotel, the staff is very polite and professional.
Anyway, we will check the situation and we will organize a meeting with the restaurant staff in order to ameliorate this aspect.
Everyone has different tastes and if you do not like something, simply ask the waiters and they will be happy to replace the food that does not meet with your taste.
All in all I am extremely pleased you enjoyed your stay with us, we would like to thank you once again for your feedback and would welcome the opportunity to have you back with us on a return visit to Sorrento.
Your sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gardnerville, Nevada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

This grand hotel is named just right. When we first drove up to the hotel I thought it didn't look so grand. Maybe because of the short driveway, maybe because of the low profile exterior on the busy small street...I don't know. But don't judge it by its exterior because this property is shaped like a slice of decadent cake. From its nice old world lobby to its magnificent views of the Bay of Naples in the beautiful Mediterranean Sea it is a spectacular seaside resort!

Our room was very large- probably close to 500 sq ft. A glass wall opened up to a cute patio where we drank our morning coffee and watched the goings on in the small square. This same glass wall has room darkening motorized shades in the glass that can either be up for a full view outside, diffused for privacy or completely blacked out. We thought they were pretty cool. The room has full sized closet on one whole wall. There were plenty of beautiful wood inlay drawers too. The flooring was a colorful Italian tile throughout. Even though the photos on their website show the property being on a cliff, heading down to the water was either one of two ways: you could take the lift (elevator) or you could stroll down the long, cool tunnel (kids will especially love this) that leads you to the multiple terraced gardens until you reach the huge patio with full bar that overlooks the sea and the last level where you can go for a swim off the docks or just lie in the sun. The Grand Hotel Royal is so much more than I could say here. I know we'll remember it for a lifetime.

Room Tip: I would request a room with a view of the sea.
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ohhnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 18 October 2013
Dear Guests,
Thank you very much for taking the time to write a review of your stay. I am very pleased you were impressed with your overall stay and felt your needs were catered for.
You can’t imagine how good you made us feel with all the positive remarks and observations you’ve made. The review is not just ego-boosting but it has in a sense packaged the entire hotel services into an exciting one for other future clients. Thank you and we certainly look forward to having you stay with us again.
Your sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Ontario, Canada
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

We stayed here as part of a tour we booked with Viator. We were so impressed with this beautiful hotel, the amenities and the staff. Gorgeous sweeping views across the Bay of Naples and Mt Vesuvius. Our room, while it didn't have a view, was lovely too. Very spacious, comfortable beds, balcony with blackout blinds for sleeping, large bathroom with both a tub and separate shower. Our meals were included as part of our tour and the food was good-to-great for every meal. The servers work hard all day and are always pleasant and eating our lunch overlooking the marina is never a bad thing :)

The pool was great too, though it was a little cold for us to swim (we were there in early October) but some people were in it. Towels are right by the pool and there's a bar too - they'll bring your drinks to your lounger.

It's nice and close to the town square so we were able to walk around the markets/stores.

It was our first time to Sorrento and this hotel and the town made a great impression on us. We'd return in a heartbeat.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JupiterZowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 18 October 2013
Dear Guests,
I was so happy to read that you enjoyed your stay with us at the Grand Hotel Royal. We pride ourselves on the service and the even of tiniest details we offer our guests and was delighted that we met your expectations and especially that you enjoyed our delicious food in our wonderful restaurant. I have passed on your kind words to my great team.
It is so good to know that you found the hotel faultless and I do hope we will have the pleasure of welcoming you back on a future visit to the wonderful Sorrento.
Please do not hesitate to contact us if we can be of assistance at any time.
Many thanks once again,
Your sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 13 October 2013

Fabulous hotel, within walking distance of Sorrento. Worth paying the extra for a sea view which is second to none. Main menus could do with being changed midweek but quality and portions excellent.
Views of Mount Vesuvius and the Bay of Naples superb. Shopping in Sorrento with plenty to see and do and we would recommend the hydrofoil trip to Capri, although a little expensive, well worth it. Definitely going again. Hotel also within easy reach of Train Station, which offers you the ability to travel to the sites, without booking expensive Tours.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 14 October 2013
Dear Guests,
Many thanks for the wonderful review posted recently following your recent stay with us.
On behalf of everybody here, thank you for your very kind comments; it really makes it all worthwhile when somebody enjoys a visit as much as you did.
I was delighted to read how much you enjoyed the ambience throughout the Hotel and that you have appreciated our services.
I hope it is not too long before we have the pleasure of welcoming you back again.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 October 2013

We stayed at the hotel Royal for 7 nights through Thomas Cook. Everything went according to plan with no problems at all. The hotel is perfectly situated and is within a short walking distance of the main town, train station, busses and the harbour. The views from the hotel over the bay are beautiful and the gardens are a mass of shrubs and colourful plants. There is a very nice pool and a pontoon overlooking the sea with plenty of sunbeds and it was an absolute pleasure to sit there after a day of sightseeing. The rooms are spacious with attractive decor and spotlessly clean. The staff are very friendly and helpful. Fabulous breakfast served in a large conservatory style room, unfortunately we didn't have dinner in the hotel but heard from other guests that the food is excellent. We would definitely stay at this hotel again and would highly recommend it.

Room Tip: Sea View but it does cost quite a bit extra
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda167_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 14 October 2013
Dear Guests,
We have read your beautiful comment about your stay at the "Royal" and we thank you so much for all your compliments about the location, the rooms, the “fabulous” breakfast, the staff attention towards you and services in general.
It is so important for us to know that guests feel so well at the “Royal”; it is our purpose to get people satisfied.
We hope that you will give us the opportunity to serve you also in the future and that you will enjoy our delicious food as well.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 October 2013

I recently stayed at the Grand Hotel Royal, Sorrento with my daughter for a short break. The hotel was exactly as shown on the internet. We stayed B & B only, our room and the hotel itself was absolutely spotless. The breakfast choice was amazing. Staff friendly and extremely helpful. Would recommend to anyone.

Lisa & Sam
Norwich UK

Room Tip: Our room was a bit hidden however, if you booked early enough and got the sea view rooms then I woul...
See more room tips
  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank lisa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 12 October 2013
Dear Guests,
Thank you. We’re glad we were able to meet your expectation of how a hotel should be. This is really what we always strive for: to make every stay worth its while and to meet every client’s heart’s desire.
We would like to thank you once again for your feedback especially about our staff, of whom we are very proud. We would welcome the opportunity to have you back with us on a return visit to Sorrento.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#20 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 114
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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