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“A hotel worthy of the title 'grand'.”
Review of Grand Hotel Royal

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Grand Hotel Royal
Ranked #22 of 100 Hotels in Sorrento
Certificate of Excellence
Newcastle, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A hotel worthy of the title 'grand'.”
Reviewed 29 May 2014

The Grand Hotel Royal is everything you'd expect from a luxury 4 star hotel and so much more. Among its many fabulous features are its beautiful pool, poolside bar and restaurant, sun terrace and private beach, all with stunning views across the bay of Naples. A bar, dining room and bedrooms equipped with everything you need for an enjoyable stay, including free wifi. A beautifully manicured garden filled with orange and lemon tress. A superb location near Sorrento's main square and a short walk to the train and bus station. All excellent reasons to book this hotel. But the thing that made it stand out for us were its staff. We spent most of our week just relaxing in the hotel and it's grounds and found everyone of its employees to be exceptional. From the moment we arrived we were made to feel special, nothing was too much trouble and we were left with feeling that they get great satisfaction from making your stay as enjoyable as it can be. All in all it made for a truly wonderful holiday.

Room Tip: We opted for a sea view room. Money well spent as we spent as the view is amazing.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 31 May 2014
Dear Guests,
We thank you to sharing your experience and all the staff is grateful for your really kind words, nothing can be more pleasant for us to know that you appreciate our job. The satisfaction of our guests is really important for us and our objective is to be the best place for everybody.
Once more thank you so much. We greatly appreciate your comment and we really hope to have soon the chance to welcome you again in the “Royal”. In order to get the most advantageous offer, we suggest you to visit our website.
Yours sincerely
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (485)
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English first
Liverpool, United Kingdom
1 review
Reviewed 28 May 2014

I loved my first holiday in Sorrento, the hotel was beautiful inside and also outside the views from our lovely balcony where spectacular looking over the bay of Naples and mount Vesuvius.The food was outstanding dinner and breakfast - there was great variety for everyone and so perfectly presented. The staff from the outset were friendly and very helpful c(atered for our every need). The hotel is in a perfect location with in walking distance of the main town of Sorrento near by many shops cafes and restuarants. Everything was just amazing there are not enough words to describe our fantastic stay in grand hotel royal Sorrento.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holiday s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 5 June 2014
Dear Guests,
I was so happy to read your positive feedback following your recent stay with us at the Grand Hotel Royal. I was so pleased that you enjoyed the location of the hotel and all of the services and facilities that we are all so very proud of. My brilliant team try their very hardest to ensure all of our guests only receive the very best in facilities and most importantly service. So , as always, I have passed on your kind words to them. Please do come back and stay with us again in the near future.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 May 2014

The rooms were magnificent, with the most beautiful furniture, and the views were incredible. The pool was fantastic, with poolside service, and towels. It was never crowded, and the dining room had beautiful views as well. The breakfast buffet was the best in all of Italy!! Walking distance to everything. You will not be disappointed. Room very clean, internet works great, and bathrooms good size, and beautiful. Large sized rooms. A/C worked great as well. No negatives here. Very pleased and we will be staying here again in the future. We did not eat dinner here so I am unsure how it is. The front desk was very attentive and professional. A little expensive but well worth it. It was the end of our rip in EUrope so we wanted to have it extra special. My daughter, who is 17, and I stayed here so for family activities, I only know about the swimming.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 30 May 2014
Dear Guests,
Thank you for your excellent review.
How wonderful that we exceeded your expectation - our team will be very pleased with your comments.
It was equally pleasing to hear that you enjoyed all about our hotel and we certainly are blessed with having such a great location in the city center.
We look forward to seeing you again on your next trip to Sorrento.
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 May 2014 via mobile

Had a fantastic few stays staying here, we were upgraded to a full sea view room on arrival which was a lovely surprise. Service, rooms and facilities were all excellent and the staff were incredibly helpful. Drinks from the bar were all presented beautifully with nibbles, and the breakfast offering was truly impressive too. "Cocktail of the day" was good - each day they would focus on a specific drink! A couple of things they could focus on, there were usually insufficient towels at the pool, particularly if you arrived in the afternoon, and the hairdryers in the rooms were the ancient "Hoover style" ones which lead to a profusion of frizz, they could do with an update to these. Otherwise a perfect hotel, in a wonderful location and a stunning view!

Stayed May 2014, travelled with friends
Helpful?
Thank holidaygal38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 30 May 2014
Dear Guests,
Thank you for your remarks and for mentioning how well our team looked after you from your arrival to your departure.
I was pleased to read that you found your room and our service magnificent - a credit to our excellent team, who work so hard to cater for our guests needs.
We look forward to welcoming you back some time in the future.
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
halifax
Level Contributor
83 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 May 2014

We stayed here for our silver wedding anniversary celebrations and it was the best decision we could have made. On arrival the staff were so friendly and welcoming and nothing was too much trouble. Then we were shown to our rooms. The first piece of advice is to make sure you book room with a sea view. IT IS WORTH IT! The view which greeted us when the porter opened the shutters was breathtaking. There was an ice bucket and a bottle of prosecco, two glasses and a bowl of fruit waiting for us.

The evening food is of good quality but not outstanding as it seems it often is kept warm rather then being made fresh to order but the staff are attentive without being over-bearing. Breakfast was terrific with a huge choice of food from freshly cooked eggs to order to chocolate cake, from fruit to cheese, from ham to sausage.

Outside there is a private decking area for swimming in the med and a large pool. There is a bar terrace, dinning terrace and sunbathing terrace.

The room was smaller than I imagined it would be but it was clean, comfortable and of high quality.

If I return to Sorrento I would not think twice about coming back to the Royal.

Room Tip: You must get a sea view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sf1sf1sf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 30 May 2014
Dear Guests,
Thank you so much for such lovely review! Our team will be delighted when they hear of it.
Congratulations for your silver wedding anniversary - we are so pleased that you chose our hotel for this special occasion. How wonderful to read that you rate as “the best” place to stay in Sorrento - we were so pleased that you found that our team and service exceeded your expectations.
Concerning the food, it is true that shown on the menu: “we use fresh products, cooked at the time. Some dishes involve a more expectations for the cooking times”.
We hope you had a safe journey back home and we are so pleased that you are already thinking that you should return to Sorrento. Of course, we are even more delighted to read that you would like to stay with us again should you visit Sorrento once again.
Giuseppe Massa
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 25 May 2014

We stayed here back in July 2012 and the views from the hotel were spectacular. The hotel is in a great position, as it is very close to the sea, yet close to the shops within Sorrento. If you're looking for a lovely relaxing holiday in Sorrento, there is no better option than this hotel.

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Rosie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 28 May 2014
Dear Guests,
Thank you. We’re glad we were able to meet your expectation of how a hotel should be. This is really what we always strive for: to make every stay worth its while and to meet every client’s heart’s desire. We really hope to have soon the chance to welcome you again and offer you a new lovely relaxing holiday.
We remain at your entire disposal for any further need.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 May 2014

The hotel was good. Room was comfortable and very elegant.
stayed there for 3 nights and had my anniversary during one of the days.
the air conditioning was set to 25 and when we try to turn down the temperature as it got little hot, we were not able to and were told, AC is working but cannot set temperature below it.Called the mechanic too. Very good service and front desk was great in helping us out
Beds were very comfortable and Breakfast is amazing.lots of variety
the other thing is if you want to have a dinner outside on the terrace, please make sure that you confirm with the hotel staff first as there is certain time when they will not allow you to have dinner outside as it is a city rule.
Two bartenders, Andrew and another older guy present in night bars are amazing.Make really good drinks, cocktails etc and very cheerful.they are always smiling and keep up the good spirit. Loved those two guys.If you guys like cocktail, try pina colada from the older guy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prannaysingla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonino M, Direttore at Grand Hotel Royal, responded to this review, 25 May 2014
Dear Guest,
Firstly, congratulations for your anniversary, we are so pleased that you chose our hotel for this special occasion. It’s really a pleasure to read that you enjoyed your stay in our “paradise corner” in Sorrento. I was delighted that our team looked after you; we are very proud to work with such fantastic and caring team. Thank you very much from our front desk staff and especially from the chief barman Salvatore and his colleague Andrea; they were so pleased reading your comment about them . We all look forward to welcoming you back soon to the “Royal” in the near future and, please, feel free to e-mail or contact us for any further information or assistance you may require.
Yours sincerely
Giuseppe Massa
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Royal

Property: Grand Hotel Royal
Address: Via Correale 42, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Sorrento
#7 On the Beach Hotel in Sorrento
#17 Romantic Hotel in Sorrento
#19 Luxury Hotel in Sorrento
#24 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Royal 5*
Number of rooms: 101
Official Description (provided by the hotel):
This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Royal Sorrento

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