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“A Fantastic Attitude In An Emergency”

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Hotel Regina Sorrento
Ranked #29 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 15 December 2012

My partner and I were on a tour when she broke her elbow really badly. We were stuck in Sorrento for days dealing with bureaucracy and language barriers at the hospital, and we needed to extend our stay and constantly request faxes to be sent, advice on where to go etc.

The hotel staff were extremely helpful, kind, and as the boss of the hotel said, "We are not your problem. They are your problem." (when referring to the travel insurer). They would always go out of their way to ask us if they could help and that if there was anything we needed, they would get it for us.

Looking at it from the point of view of holiday and not an emergency, the hotel is really close to all the shops and businesses in Sorrento (although it is of course a small town). There are amazing views just a 1 minute walk from the hotel. The roads around the hotel are very narrow but then that's a feature of Italy - just watch for cars coming around corners.

The staff were great, helpful, and the breakfast food was really fresh and enjoyable. We became friends with one of the staff members due to the length of our stay and all in all, they are just good people.

We will definitely go there again.

Room Tip: You either view the bay, or you view the mountainside (but you can't see much because it is all...
  • Stayed: November 2012, travelled as a couple
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1  Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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475 - 481 of 694 reviews

Reviewed 12 December 2012

We stayed there in August 2012. Our room was very nice,brand new and everything was really clean and fresh. The hotel is in great location just off from the busiest part of Sorrento. The breakfast is really nice and the view from the restaurant is amazing.The food is very tasty and all the staff at the hotel are always smiling and trying to help. The pool is on the small side but not really issue for me.
Overall very good hotel in excellent location

  • Stayed: August 2012, travelled as a couple
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1  Thank Barabbas_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 13 December 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

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Reviewed 28 November 2012

This was a great place to stay. And great value. Very well equipped with the pool and roof terrace / bar it did not disappoint. Try to get a room with a sea view and don't be put off by the fact that the volcano you will be looking at is still active. Rooms spacious and very tastefully decorated.

Great location near loads of shops, restaurants, the marina and station. Sorrento was a gem and we intend on coming back.

Room Tip: Choose a room with a sea view
  • Stayed: November 2012, travelled with family
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1  Thank dobbiej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 1 December 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

The Hotel Regina Sorrento is located within walking distance of the Sorrento center/shops/restaurants--yet just enough outside the busy center to be quiet. A beautiful small hotel, the top floor (4th) is a glass dining area where a wonderful full breakfast is served each morning to all the guests. The view is priceless, looking out at the Med and mount vesuvius / pompeii. An English speaking staff makes this a very friendly destination for Americans. We booked a standard room (small, tidy) but then choose to upgrade to a larger room with a balcony and sea view. More money--but completely worth it--the room was large, new and the view--again--priceless. We stayed 4 nights and each day used the hotel and the city of Sorrento for our base point--doing day trips to: by bus down the Amalfi Coast to Ravello (Exciting! Breathtaking Views!), Pompeii by Train (interesting ruins to explore), Hydrofoil to the Island of Capri (Romantic, Dramatic Cliffs, Hiking). One day we just shopped and ate a lot in Sorrento!. Highly recommend the hotel to a couple who likes to walk and be in a quiet classy small hotel.

Room Tip: Spend the extra money and get a room with a balcony looking out to the Med!
  • Stayed: November 2012, travelled as a couple
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5  Thank VincentLaFontan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 16 November 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2012

Hotel Regina, stayed three nights, recently updated, exceptionally clean, room had fantastic view of the bay, restaurant was great, breakfast was great, location in Sorrento was perfect, staff was excellent especially when it came to arranging drivers and other activities, no need to look any further, go ahead and book your stay and move on to other vacation planning.
My wife and I travel often in Europe, we have seen our share of hotels, this one is a keeper.
We will stay here on our next trip.

Room Tip: Rooms facing the water have the best view but you will hear the scooters on the street below when yo...
  • Stayed: October 2012, travelled with friends
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1  Thank jpmhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 12 November 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2012

Very friendly hotel. Nicely situated between the old harbour and the old town. Plenty of good restaurants nearby. The room was very modern and well looked after. Great views of Vesuvius from breakfast area. All of the staff we dealt with were very friendly and helpful.

Our flight was scheduled to arrive in Napoli late; hotel reception pre-arranged a very nice car at a reasonable price to pick us up.
I managed to mess up the safe code – the very friendly man on reception quickly reset everything for me and showed me how to use it.
Peppe and Luigi were really helpful at breakfast and helped us with trip suggestions and practical advice. Every member of staff we spoke to wanted to make sure we enjoyed our stay.

Room Tip: We had a third floor room with a view - amazing to wake up and see Vesuvius and the bay
  • Stayed: October 2012, travelled as a couple
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Thank telcotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 13 November 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

Pros:
1) The hotel is located near the center of Sorrento - only a 5 min walk
2) The service is excellent !!!!!
3) Breakfast is nice with beautiful views to the sea
Cons:
1) We booked an upgraded room with partial sea view - however there was no sea view... unless you jump off the side balcony.. the hotel should not charge for this...
2) The rooms are quite small
3) There is no room service at night
4) If you are coming with a big car - there is a small 100 meters alley before reaching the hotel - it's NOT a problem - however make sure to close the side mirrors

Room Tip: 1) Do not book a room with partial sea view as there isn't any... 2) If you are coming with a b...
  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank OrlyE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALACA, Direttore at Hotel Regina Sorrento, responded to this reviewResponded 6 November 2012

Dear Valued Guests,

We have received your good comments on our hotel and we want to thank you for spending your time to write them on Trip Advisor.

We are very pleased you had a dream of a vacation in Hotel Regina and we really hope to give you another opportunity to "dream" by coming and staying by us once again.

We profit of the occasion to send you our best regards.

HOTEL REGINA SORRENTO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Regina Sorrento

Address: Via Marina Grande 10, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
#24 Luxury Hotel in Sorrento
Price Range: £87 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Regina Sorrento 4*
Number of rooms: 37
Official Description (provided by the hotel):
Hotel Regina is a brand new hotel located in the heart of Sorrento. Recentely renewd it offers all comforts and an amazing view on the Gulf of Naples. All the rooms are tastefully decorated and offer free wi fi internet connection, ensuite bathroom with shower and some are equipped with jacuzzi bath. The reception is open 24/24 and a buffet breakfast is served every morning in our panoramic breakfast room. ... more   less 
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Also Known As:
Regina Hotel Sorrento
Sorrento Regina Hotel

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