We've been to Sorrento many times and on this occassion we decided to stay on The Imperial Tramantano. The hotel is in a great spot and we paid for a deluxe seaview room. There is not doubting the room had one of the best views from a hotel room in the whole area, it was breathtaking! However, I doubt that our room had been decorated from many, many years. It was in a desperate need to a major refurb. Scratched paintwork, faded lampshades, chipped tiles and bed so old it creaked when you got in. Whilst most guests seemed to be of the view that this was the 'Italian' way it certainly isn't our experience with hotel such as De La Ville or the Ambasscotri.
The public areas of this hotel are great but we really felt it was let down by a couple of really penny pinching management policies. When you are paying a lot of money for a hotel with all the grandeur and history of this establishment you do expect something a bit special.
Our first issue was the hotel's strict policy of only one towel per person, per day by the pool. Whilst we did try and convince the pool attendant to let us have another dry towel the answer was no. When we discussed this issue at reception we were told it was the 'owners' policy not to give more than one towel per day to guests. That is ofcourse if you are a first time guest. There was a hard core group of guests who come to the hotel every year and it seemed like they could have whatever they wanted. To the point that the pool attendant was reserving their beds for them before the pool area opened with two towels! I know this sounds pathetic but how do you encourage customers to want to come back when you treat the first timers and the old timers so differently.
Breakfast was very average but lunch on the terrace was lovely. Drinks on the veranda were amazing - such a great view.
This hotel needs to spend some money on their rooms and start treating all it clients with the same service level. It has so much going for its location and public areas but it can not neglect it's rooms.
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- Also Known As:
- Imperial Hotel Sorrento
- Imperial Tramontano