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“A touch of class”
Review of Hotel Bristol

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Hotel Bristol
Ranked #14 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 6 November 2013

We holidayed here from the 4th to the 11th September 2013 for 7 nights through Thomson on a half board basis.


The flight was on time. We were bussed from the aircraft to an arrivals hanger where we queued for half an hour to get through passport control. Once through there were two luggage carousels and 3 flights waiting but we were out of the airport in an hour. We boarded our transfer coach to Sorrento. The journey took an hour and 15 minutes. There were 5 hotel drop offs and we were the second to last.


Our first impressions of the hotel were good; the foyer is very simply designed with lots of glass; it has an elegant feel. Reception is efficient and helpful. We were given our key and taken to our room on the third floor (308). Our room was medium sized with a large double bed which was very comfortable. The décor was excellent, light and bright with a classic feel. There was a large wardrobe, It could have had more hangers and a fitted shelf. There was draw space in the bedside cabinets and the dressing table. We had a fridge stocked with soft drinks, water and shorts which was checked daily. Drinks from the mini bar were expensive. We also had a small kettle and supplies of coffee, T bags, sugar and dried milk. The hotel provides a couple of T bags on arrival thereafter there is a charge of 1E for 10. We took some of our own T bags and got a pint of milk in the supermarket.

The room had a TV, and chair. The balcony which overlooked the bay of Naples had two chairs and small table.


The bathroom was large with a hair dryer and toiletries provided. There is a bath with a climb in shower and a toilet and, bidet. There was a line where wet clothing could be hung. The décor is light in white and blue. The plumbing could at times ‘bang’ with air in the pipes but this is an old hotel and it adds to the charm.


Bar

This main Bar was on the 7 floor, a flight of stairs up from the restaurant. The décor was very rich and charming. This was a lovely room with windows overlooking Sorrento and the bay all along one side. The bar had an outside terrace which faced the view and was lovely to sit out on. The hotel provided nibbles with your pre-dinner drinks and entertainment in the evenings after dinner This is a lovely relaxing place to sit for drinks either before dinner or after and gaze at the sun setting. Wi-Fi internet is available in the bar/reception area free of charge so it is an ideal area to sync your iPads and laptops in the evening.


There is an area upstairs from the bar in the main lounge with a PC if you want paid for internet access.


Food and restaurant:

The hotel has two restaurants serving the same menu either side of the corridor from the lifts. The rooms are beautiful with stunning views in the morning of the bay and Sorrento and at dinner of the lights. The food was very good with 6 choices for starters, mains including vegetarian options and dessert. There was a buffet of hors d’oeuvres available should you wish it. The food was very good and plentiful and for dinner its waiter service. The waiters are dressed in ‘whites’ the wine waiters in ‘burgundy’. The wine list was extensive and reasonably priced.


Breakfast was a buffet in the larger of the two rooms. There was plenty of choice of both hot and cold food with an egg menu available on request. We couldn’t fault any of the food.



The hotel is spread out up the hillside and has lifts to the 7 floor where the restaurants are situated. To go further up to the lounges, terrace, pool, and gardens are steps. The terrace has comfortable furniture and there is sunshade cover if you want to sit and read and enjoy the views. Out only issue is that the chair/sofa cushions were not always brought out so you sat on a hard surface. I assume that was because the weather was temperamental. The gardens at the top are planted with olive trees and are extremely pleasant to sit in. There are some Bungalows situated up in the gardens for those not booking to stay in the main hotel. Needless to say the views are spectacular. The pool area has a bar which served drinks and snacks.


This hotel at this time of the year has a mature clientele rather than families with children.


The hotel dress code; men wear long trousers for dinner and around the hotel in the evening.

The ladies wore dresses for dinner some cocktail or smart trousers/tops. This is an up market hotel with an up market feel about it so it’s worth taking something nice to wear.


We got a mix of weather from heavy rain some days to 28 degree sunshine. You will need a kagool or raincoat especially if you are planning days out, but it was humid so no layers.


There is plenty to see and do in Sorrento with a good public transport service on the local train and busses. List everything you want to see before you go and plan your trips once you arrive. It’s much cheaper to do it yourself but the tour operators do offer a wide range of trips.

Room Tip: Worth paying a supplement for a sea view
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  • Stayed: October 2013, travelled as a couple
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4  Thank Car0leC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,076 - 1,082 of 2,521 reviews

Reviewed 6 November 2013

Visited from 13th to 20th October. Had read some reviews and we were very optomistic as most were very good. I can only say that the whole experience from front desk to cleaners was excellent. Lovely rooms, lounges, pool area, bar and restaurant. Could not fault anything and the views over the bay of Naples and Sorrento from anywhere in the upper floors is wonderful.
Location is also good because it is about a 10 minute walk from the centre.
I would go back tomorrow if I could.

Room Tip: Try to get a floor as high up as you can.
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  • Stayed: October 2013, travelled as a couple
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1  Thank douglas g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

We very much enjoyed our stay at the Hotel Bristol. The welcoming staff in reception, the porters, the ladies who cleaned and tidied our room, and last but certainly not least Matteo and his team in the dining room all created an ambience that was very much appreciated. The facilities are excellent - comfortable lounges, a very good, well maintained pool area, outdoor seating, and spacious dining rooms. The hotel is situated a 10min stroll from the town centre and has wonderful views of the bay of Naples and Sorrento and its environs. From the back of the hotel there are lovely walks through orchards and olive groves into the hills.

  • Stayed: October 2013, travelled as a couple
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1  Thank jkrwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

We spent two nights at this lovely hotel in October 2013. From check-in to check-out the experience was excellent. Our room was a delight and all hotel staff, from front desk to restaurant staff were wonderful. The breakfast (included) was in a beautiful dining room with views of Naples Bay, and the staff was very attentive. The food was delicious. We also had an excellent dinner at the hotel, delicious, and very reasonably priced as well. The front desk staff helped us set up a driver, Paulo, for a very pleasant day-trip along the Amalfi coast. We also enjoyed drinks on the terrace of one of their two bars, also overlooking the Naples Bay. A lovely experience all the way around.

Room Tip: We splurged a little on this hotel and got a junior suite - well worth the price (truly!), and with...
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  • Stayed: October 2013, travelled as a couple
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Thank NancyC894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

We arrived late at night - room seemed okay clean and we were just ready to flop into bed but the next morning on a closer inspection we were disappointed. The toilet seat was loose as was the toilet roll holder and the door frame into the bathroom was hanging off!. The room itself was very basic and whilst we did book a standard room for a five "T" hotel it was a bit of a let down. We spoke to reception and were told that there were no rooms available until mid week as the hotel was full ( have to say it was never full all the eleven nights of our stay) but we could change at a cost of 25 euros per night per person which we said was too much intending to speak to our holiday rep. Within ten minutes of being back in the room we received a call from the manager that he had two rooms which he was prepared to offer that twenty five euros per night (£250) We changed rooms. The staff at the hotel were really good and the service was excellent but the food was the other thing that let it down. The menu was poor and the food very heavy and stodgy anything with sauce/gravy tasted the same certainly not up to four star standards and it is for this reason and the saga with the room I rate the hotel average but credit to the staff for trying and largely succeeding to make the holiday better than it would have otherwise been . Oh and there was little entertainment of an evening a singer and piano player again average - one singer got half way through the songs and forgot the words almost every song!

Room Tip: Upgrade from standard - we ended up in room 705 originally having been allocated room 611.
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  • Stayed: October 2013, travelled as a couple
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2  Thank Chalky30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

This was recommended to us and we met up with my sister in law and her husband there. It is only a 10 minute walk into the town centre. The rooms are spacious and have tremendous views across the bay. The facilities in the rooms are first class. The lounges, pool area and outdoor facilities are tremendous with comfortable furniture and stunning views. The meals in the hotel restaurant are excellent and the quality of the food was of the highest standard. What really stands out are the hotel staff. They were always friendly, welcoming and courteous. When we could not get on a trip with Thomsons as it was full, the staff at reception organised the same trip for us in a few minutes by contacting the provider directly.

Room Tip: Ask for a room on a high floor to avoid any traffic noise. We were on the 9th floor and were never d...
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  • Stayed: October 2013, travelled with friends
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Thank andrewdoc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

I stayed here with my husband for 2 weeks from mid to end of September, booked via Thomson.

We paid extra for a sea view room with balcony, which I'd highly recommend. We also requested a room on a higher floor, which the hotel accommodated without any problems. The view from our room balcony was just stunning. We never tired of it.

The room itself, was a bit more dated than some of the other modernised rooms in the hotel, but it was a great size, and we had a massive bathroom with a shower that could have fitted about 5 people in it. Noise from the road wasn't at all a problem. At night time there are electric shutters on the balcony window that block out light and noise really well. We did experience a bit of noise from other guests (e.g. we could hear the man below us snoring). Sound proofing not so good between the rooms themselves, but I wear earplugs anyway and it didn't disturb my husband.

Can't see what there is to complain about with the food at the hotel. We were half-board. Breakfast was good, lots of choice of cereals, cakes etc. and then waiter service with coffee or tea (which you definitely don't pay for) and to take your order for eggs and bacon. Evening meals weren't the usual half-board buffet business, that I don't particularly like. Again, waiter service with six different starters, main courses and sweets - plus an additional menu of six starters and mains that were always served - so 12 starters and mains each night. Good pasta dishes, occasionally the meat dishes weren't to our taste - but nothing wrong with the good itself, which was plentiful and piping hot. The waiter service has to be commended - the staff were superb, making you feel at home. Mateo and Pascal gave you a warm welcome on arrival, and all of the waiting staff were friendly and good humoured. A real family. On a few occasions we changed over our dinner for lunch, which was also very good and gave us a chance to enjoy some eateries in Sorrento (try Franco's pizza....basic but WOW!)

Hotel pool and terraced areas were well kept, clean and peaceful with stunning views across the Bay of Naples and Sorrento. No need to take your own towels either, they are available at the pool every day and you just hand them back in when you leave.

The hotel is on a busy road, there are a lot of scooter drivers who have no fear and regularly seem to take their life into their hands. There's a crossing outside the Hotel, but Italian drivers aren't known for stopping, so be prepared. We didn't have any problems crossing the road though, but the narrow pavement did take a little bit of getting used to (by week 2 we were old pros though!). About 5 minutes walk gets you into Sorrento. It's a nice walk, even in the dark we didn't feel unsafe. There's also a good little shop down the street from the hotel, ideal for picking up a bottle of Prosecco. The hotel prices are pretty expensive for wine, on par with restaurants at home (5 EUROS for a glass of wine - it was lovely wine though) so we bought a bottle to enjoy on the balcony at the shop too. We also re-arranged the room min-bar / fridge, to keep our wine. It was fine, as long as you don't take anything out the fridge that is already in there.

The hotel seems to cater mainly for couples in their late 30s upwards, and there were a few toddlers there with their parents. Wouldn't say it was such a good base for younger couples, who might be looking for a good party holiday, as it is a very quite and peaceful hotel - ideal for us.

Train station is about 20 minutes walk from the hotel, ideal for going to Pompeii and Herculaneum. We went on the organised Thomson tour for Pompeii. Wouldn't recommend it. Expensive for what it was, exceptionally busy and we couldn't hear half of what the guide said as the head sets she gave us crackled constantly. We went to Herculaneum via the train and much preferred taking our time to go around things at a pace that suited ourselves.

One tip - if you can spare the extra, and are booking with Thomson, go with a private transfer. We were held up on our bus for nearly 2 hours at the airport on arrival waiting for another flight to come in, and then we were an hour and a half from the airport to the hotel. It took us longer to get from the airport to the hotel than it did for us to go from Scotland to Italy! Return journey was thankfully well organised and ran smoothly.

Cannot recommend this hotel enough. We are definitely going to return to the Hotel and to Sorrento in the future, which is says it all.

Room Tip: Sea view room with a balcony definitely worth it. View was beyond stunning!
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  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank debsidoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bristol

Address: Via Capo 10, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Family Hotel in Sorrento
#3 Spa Hotel in Sorrento
#7 Business Hotel in Sorrento
#8 Romantic Hotel in Sorrento
#13 Luxury Hotel in Sorrento
Price Range: £106 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Bristol 4*
Number of rooms: 135
Official Description (provided by the hotel):
The Hotel Bristol nestles into the cliff side, in one of the most enchanting corners of the coast, offering its guests stunning panoramic views, stretching from the picturesque fishing village of Marina Grande below to the Punta Scutolo in the distance and directly across the bay to the majestic Vesuvius with Pompei and Naples at its feet. For generations the highly professional Acampora Family have been offering a warm welcome to its international clientele, many of whom return year after year and consider the Hotel their second home. ... more   less 
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Also Known As:
Hotel Bristol Sorrento
Bristol Hotel Sorrento

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