My initial reaction on arrival at The Hotel Bristol was one of disappointment. We were shown to a dated room along a busy corridor immediately next to the noisy bar area and just around the corner from the restaurant, so it had a lot of passing foot traffic. I called reception and asked to see another room. This one was slightly better as it was out of the way on the 9th floor and wasn't quite so shabby but still had cracked floor tiles and stained lamp shades. I would not describe it as any more than adequate. It was small, had no bath and the furniture looked like it had come from an MFI sale. The bed was hard and there were no curtains at the window to soften the look or make it homely (there was a net curtain inside and a shutter outside). On a positive note it was clean, the shower was powerful, there was a safe in the wardrobe, the air conditioning was good and the views from the balcony were stunning. But 4* it was not.
The food in the restaurant was very good. There was plenty of choice at breakfast from fruit and yogurt to cooked to order eggs plus breads and cheeses and cakes and pastries. The evening meals were also good particularly as we are vegetarian and there were always vegetarian choices for starters and for the main course which were imaginative and never repeated. However, the restaurant had the feel of a canteen about it and the staff always seemed to be trying to rush you through your meal. We were surprised that the restaurant stopped serving at 9pm which seems very early and if you happened to be in there after this time they started to prepare the tables for breakfast.
The Maitre d' , Matteo, was rude and unhelpful on a number of occasions. He lectured us one night on how we had to sit where he put us in the restaurant when I had asked if we could sit at a window table which was just being set. There was nothing polite about his manner and I was made to feel most uncomfortable. On another occasion I asked what the vegetables of the day were when he was taking our food order and his reply was "I do not know. I have not found out" and that was it. At the very least you would have expected him to offer to find out but he didn't. He really was not a credit to the hotel but he was the exception. The rest of the staff, from cleaners to receptionists, were polite,helpful and friendly .
The public areas including the pool facilities were clean ,well maintained and very relaxing to come back to after long, hot days of sight seeing. The pool is closed from 6pm but as the sun was disappearing from the pool area by 5.30 pm this was not a problem to us.
Sorrento itself is noisy and busy and very much geared towards taking the tourists money. It is, however, very picturesque and is a great base to see everything that the local area has to offer.
Would I go again? well, I feel that I have done Sorrento but if I did I may be tempted to try a different hotel.
- Official Description (provided by the hotel):
- The Hotel Bristol nestles into the cliff side, in one of the most enchanting corners of the coast, offering its guests stunning panoramic views, stretching from the picturesque fishing village of Marina Grande below to the Punta Scutolo in the distance and directly across the bay to the majestic Vesuvius with Pompei and Naples at its feet. For generations the highly professional Acampora Family have been offering a warm welcome to its international clientele, many of whom return year after year and consider the Hotel their second home. ... more less
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- Also Known As:
- Hotel Bristol Sorrento
- Bristol Hotel Sorrento