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“Average hotel with stunning views” 3 of 5 bubbles
Review of Hotel Bristol

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Hotel Bristol
Ranked #13 of 100 Hotels in Sorrento
Certificate of Excellence
england
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Average hotel with stunning views”
3 of 5 bubbles Reviewed 6 September 2010

My initial reaction on arrival at The Hotel Bristol was one of disappointment. We were shown to a dated room along a busy corridor immediately next to the noisy bar area and just around the corner from the restaurant, so it had a lot of passing foot traffic. I called reception and asked to see another room. This one was slightly better as it was out of the way on the 9th floor and wasn't quite so shabby but still had cracked floor tiles and stained lamp shades. I would not describe it as any more than adequate. It was small, had no bath and the furniture looked like it had come from an MFI sale. The bed was hard and there were no curtains at the window to soften the look or make it homely (there was a net curtain inside and a shutter outside). On a positive note it was clean, the shower was powerful, there was a safe in the wardrobe, the air conditioning was good and the views from the balcony were stunning. But 4* it was not.
The food in the restaurant was very good. There was plenty of choice at breakfast from fruit and yogurt to cooked to order eggs plus breads and cheeses and cakes and pastries. The evening meals were also good particularly as we are vegetarian and there were always vegetarian choices for starters and for the main course which were imaginative and never repeated. However, the restaurant had the feel of a canteen about it and the staff always seemed to be trying to rush you through your meal. We were surprised that the restaurant stopped serving at 9pm which seems very early and if you happened to be in there after this time they started to prepare the tables for breakfast.
The Maitre d' , Matteo, was rude and unhelpful on a number of occasions. He lectured us one night on how we had to sit where he put us in the restaurant when I had asked if we could sit at a window table which was just being set. There was nothing polite about his manner and I was made to feel most uncomfortable. On another occasion I asked what the vegetables of the day were when he was taking our food order and his reply was "I do not know. I have not found out" and that was it. At the very least you would have expected him to offer to find out but he didn't. He really was not a credit to the hotel but he was the exception. The rest of the staff, from cleaners to receptionists, were polite,helpful and friendly .
The public areas including the pool facilities were clean ,well maintained and very relaxing to come back to after long, hot days of sight seeing. The pool is closed from 6pm but as the sun was disappearing from the pool area by 5.30 pm this was not a problem to us.
Sorrento itself is noisy and busy and very much geared towards taking the tourists money. It is, however, very picturesque and is a great base to see everything that the local area has to offer.
Would I go again? well, I feel that I have done Sorrento but if I did I may be tempted to try a different hotel.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank tabithaEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Bath, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 3 September 2010

We stayed at the Bristol for ten nights in late July. We'd always wanted to go to Sorrento and the Amalfi Coast and the Bristol came out very well in reviews online. The locations is lovely, increidble views over the town with Versuvius as a background. The decor of the hotel is also beautiful as is the pool area. We also found the staff really friendly and helpful and they were always willing to have a chat with us in Italian or English. Room was fine if a little small with no view.

The reason I have given the hotel 3 stars is essentially due to what we considered only average food. In a hotel of this quality we'd been expecting very good cuisine but to be honest the dinners were pretty forgettable. We found that the menu often promised a lot but failed to deliver. For example, stuffed veal or stuffed quail sound very nice but in reality they came out as some kind of rolled bernard matthews type meat and very fatty. Having travelled a lot around Italy we're used to high standars of cuisine but I guess you have to lower these standards often when staying in the more touristy resorts. I realise that many people are very happy with the food at the hotel but it was interesting to notice that three other couples had mentioned poor food to our Thompson representative.

I would not let the food, however, put you off a stay here. The best bet, in my opinion, is to sway dinner for lunch at least three or four times as the lunch is cooked fresh (you can see them doing it in the kitchen whereas dinner seemed to be factory produced food perhaps cooked earlier). Also, it's nice to get out in the evenings and absorb the atmosphere of Sorrento. A great restaurant was Ameilia's in the Marina Grande - run by a lovely italian family and very reasonably priced authentick italian cooking.

As for the town, it's a pleasant place but there's not a great deal to see and it is clearly geared towards mass tourism - every second shop sells limoncello or souvenirs. Take a trip to Positano and Amalfi which are more authentically italian if a little overcrowded. Also, don't do the Pompei by night tour - very expensive and poorly lit.

  • Stayed July 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank MikeVeelast77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 September 2010

My husband and I stayed at the Bristol for 10 nights in late August. The staff in the hotel were exceptional, so friendly and welcoming. I agree with chriswilson616 on his comments about the rooms without a balcony, we were in room 804 and it was VERY basic, and although it was kept very clean and serviced every day, it wasn’t very comfortable, the bed wasn't the most comfortable and the pillows hard. Lots of noise from our neighbours next to us and above us. We had a window that looked out onto the town and the sea so that was something. If we would have known how basic the room was we would have spent more on getting a sea view and I think it would have been a totally different holiday. Apart from that, the hotel itself was wonderful. The pool area was kept spotlessly clean at all times, and the swimming pool was just the right temperature. The pool bar’s food wasn’t up to much, sandwiches or baguettes with very little filling and also rather expensive for what they were.

The hotel bar was great, with the most stunning views. We found the bar to be very expensive €7.50 for gin and tonic as an example. The food was excellent, lots of choice, there was only one night that I didn't think the food was up to standard. A few days we opted for lunch instead of dinner and this was also very good. Considering how excellent the lunch/dinner menu was, we were surprised about the breakfasts, not a great choice compared to other places we have stayed. Eggs were made to order, poached and soft boiled were lovely, scrambled eggs were not great, the bacon was deep fried and the sausages were strange to say the least (my husband said that they tasted of chicken?!) I have had better breakfasts in other hotels. The restaurant staff were so very friendly and welcoming, nothing was too much trouble and they were excellent.

One minor gripe is that everything we bought in the hotel was charged to our room and we couldn’t pay it straightaway. To keep a track on our money we wanted to pay there and then or settle the bill every day but we weren’t allowed to do this, so had to pay all in one go when we checked out.

I recommend going to a lovely coffee shop in the middle of town called Bar Veneruso . Very friendly atmosphere and they do great coffee and the most amazing cakes and it is full of locals, which gives you the real experience of Italy. Bar Mimi’s along the main road was lovely for a drink and to people watch.

We had a trip to Pompeii from Sorrento station, very cheap €3.80 return each, although the trains aren’t massively reliable but we got there and back okay! €11 each to get into Pompeii, such an amazing place.

Capri was a beautiful island, but very very expensive. By ferry it was €52 return for both of us, €22 for a coffee, tea and 2 slices of cake. So be aware it is very expensive!

I am giving this hotel four stars, I would have given it five but the room slightly spoilt it for us. I would definitely go back to this hotel if we had a better room though. A wonderful introduction to Sorrento for us!

  • Stayed August 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nixy069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 bubbles Reviewed 1 September 2010

We did lots of research before booking a hotel in Sorrento and after much deliberation we booked into the Bristol for a week in August. We're very glad that we did because the entire experience was so enjoyable - let me tell you why.....

Location - The hotel is tremendously well located on Via Capo and is only a 10-15 minute leisurely stroll from the bustling Piazza Tasso which is home to many excellent bars and restaurants. The Hotel is in an elevated position and enjoys the most fantastic views of Sorrento, The Bay of Naples & Mt Vesuvias etc. The views are particularly breathtaking from the restuarants or the rooftop pool / terrace area.
Before we arrived our driver told us that The Bristol enjoyed the best views of any hotel in Sorrento - he wasn't wrong!!

Hotel - You'd probably call the hotel 'art deco' with it's columns, ornate marble, and chandeliers. There's a real feeling of 1930's European chic - its certainly stylish but also charming at the same time. The restaurants are spacious and grand and boast the same excellent views of the bay as the Marina Bar, Rooftop terrace and Swimming Pool area.
The terrace was always quiet and bathed in sunshine all day - perfect place to chill out with a drink and a book. The bar was a great place to enjoy one or two late drinks and soak up the twinkling lights of Sorrento below. The swimming pool area was spacious with plenty of sun loungers that enjoy sunshine for most of the day. Only a handful enjoy full sun for the entire day - set your alarm nice and early if you want to secure one of these!!

Rooms - Because we'd left our booking quite late we could only secure a Twin Room with sea view without a balcony. The room was large and quite stylish with white tiled floors and white minimalist furniture - we were pleasantly surprised. There was ample drawer, wardrobe, and hanging space which makes a nice change from many hotels.
Bathroom was spacious and has an excellent shower.
The view from the room was excellent and we didn't miss not having a balcony - as we were on the 7th floor we were only a short flight of stairs from the wonderful roof terrace!
Because our room was on the 7th floor there was no traffic noise from the road below whatsoever. We did have an intermittent droning noise from time to time (which I think might have been the swimming pool pump / machinery) but it didn't prevent us getting a good nights sleep.

Food - We were booked on a half-board package and felt the food was of a very high standard. There was always a choice of 4/5 options for each of the three courses. There was also a salad bar for those who wanted to serve themselves with a salad course.
The food was always top notch - beautifully prepared, cooked and presented. It was also a pleasure to sit at a table with real, white linen table cloths / napkins, good cutlery & glassware, and receive full waiter service.
Good selection of tasty breakfast options in a buffet style. Although this was largely self service the waiters would take orders for eggs of your choice & tea / coffee.
We took advantage of the option to 'swap' dinner for lunch on three separate occasions. The lunches were of an equal standard and it also gives you the chance to sample other restaurants in the town and have a 'proper' night out!

Staff & Service - We have stayed in some good hotels all over the world but I have to say that the staff at the Bristol were the warmest, friendliest, and most welcoming that I've ever encountered. They were also tremendously well drilled and managed to deliver excellent service levels without exception.
The reception staff were helpful and knowledgable - they gave some excellent information about local travel options (trains, sea crossings, and car hire).
The restaurant staff were exceptional - nothing was too much trouble and they were GENUINELY friendly. The waiters were all turned out immaculately and provided service to match.

My only criticism of the entire hotel was the limited menu at the pool bar but its hardly worthy of mention considering everything else was so fantastic.

We will certainly be returning to this hotel in the future - its not quite a 5* Hotel but if you're looking for a hotel in Sorrento then The Bristol will not disappoint!!

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank S1Russ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 31 August 2010

We stayed at the Hotel Bristol for our Honeymoon, and it could not have been better. Our suite on the 9th floor, complete with rooftop Jacuzzi, had the most stunning panoramic views of Sorrento and Mount Vesuvius - both by day and at night.
The facilities were excellent, with the most amazing and huge outdoor pool surrounded by beach chairs and a bar, and overlooking the mountains. The interior was stunning, and the food sublime.
What sets the hotel apart though is the staff. The hardest working, friendliest, and most hospitable people I've ever come across - and they all spoke great English too!!
Nothing was too much bother, they went above and beyond to make sure we had what ever we wanted or needed, and more amazingly, (especially considering the size of the hotel), by day 3 of our 14 night stay they had memorised our room and names so that ordering anything was an absolute breeze. And by they, I mean ALL the staff we dealt with, not just one or two!! A great personal touch which emphasised the amazing service.
In short, I'd recommend Sorrento, and in particular Hotel Bristol to anyone looking for a perfect honeymoon destination.
We will be back!!

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NeilandGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
herts
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 30 August 2010

Have just retuned from a week long stay at The Bristol. We stayed on the 6th floor which meant we had fabulous views over the bay. The room was spotless, had a massive comfy bed, and super efficient air conditioning... we needed to use the blankets at night.
The staff are all extremely helpful, the breakfast is great, the pool area is gorgeous.... I really couldn't find fault with anything.
The hotel is in a great location and the station and sea ports are in walking distance, great for trips to Capri, Poitano, Amalfi and Pompii. We found the public transport to be cheap, although taxis are fairly expensive. We highly recommend going down to Marina Grande for great restaurants and bars which seem to be where all the locals go to eat.

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tlewis_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 27 August 2010

Just back from a relaxing break at the Bristol Hotel. Had a lovely room on the sixth floor. The room itself was not particularly big but the balcony made up for it. There was enough room for a table and chairs and two sun loungers. Although the views from the balcony were amazing the balconies themselves are not very private. There is a small gate separating each one. You would not have much privacy if your neighbours were also out on their balcony. Surprisingly this was not an issue when we were there so we took advantage of the space. The breakfasts were lovely. Good selection that is regularly replenished. Eggs etc cooked to order. The dinner menu is ok but portions may be quite small for the more hearty appetite. All the pasta options were delicious as was the ice cream,. Location is perfect. A pleasant ten minute walk to the centre of the town . About 20 mins to train and bus station for Pompeii, Amalfi etc.
Great hotel with very helpful staff.

Stayed August 2010, travelled as a couple
Helpful?
Thank Eims21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bristol

Property: Hotel Bristol
Address: Via Capo 10, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Sorrento
#3 Family Hotel in Sorrento
#7 Business Hotel in Sorrento
#8 Romantic Hotel in Sorrento
#10 Best Value Hotel in Sorrento
#12 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Bristol 4*
Number of rooms: 135
Official Description (provided by the hotel):
The Hotel Bristol nestles into the cliff side, in one of the most enchanting corners of the coast, offering its guests stunning panoramic views, stretching from the picturesque fishing village of Marina Grande below to the Punta Scutolo in the distance and directly across the bay to the majestic Vesuvius with Pompei and Naples at its feet. For generations the highly professional Acampora Family have been offering a warm welcome to its international clientele, many of whom return year after year and consider the Hotel their second home. ... more   less 
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Also Known As:
Hotel Bristol Sorrento
Bristol Hotel Sorrento

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