We spent 7 nights here from 28th June. and we were on the 2nd floor in a room with a balcony with a partial bay view. One downside for us was the lack of tea/coffee making facilities in the room and the charge for using the room fridge (3.50 euro's per day). The room was clean but the fittings werre of poor quality and the veneer was lifting on the wardrobe shelf. The batroom was very dark with shampoo sachets and soap supplied as a courtesy. There were a few stray hairs on the wall and the towels were of poor quality (worn/thin). The blanket on the bed was stained and worn which I found surprising as this is meant to be a 4 star hotel. The air conditioning was very welcome as it would have been impossible to get a good night's sleep with the doors/windows open mainly due to traffic noise as the hotel is right beside the road and on a bend so the cars and buses beep every time they go round the corner and nearly every part of the hotel is beside the road (I am surprised that no-one has mentioned this in previous reviews). It is a 5 euro deposit to use the room safe - returnable at the end of your stay. Internet access is free - you need to get a code from reception to access it and it can be a bit intermittent. Everything else that is extra has been mentioned in the 15th June review and is accurate.
As they point out in the review of 15th June 2010 'enough has been said in previous reviews about this hotel', however like them we will just clarify/update a few points as we have also just returned from a Thomsons/Portland holiday here.
The Aminta, we feel, does not justify a 4 star rating - possibly a 3 star plus at a stretch. It certainly has a wonderful view view from the terrace - marred only by the constant traffic noise and beeping because of its proximity to the road leadig into Sorrento. The courtesy bus is fairly regular if operating at somewhat odd and, in the evening, inconvenient times. We agree that the staff were fairly efficient but not particularly friendly and sometimes not very helpful - particularly on reception. They could be somewhat impatient and, having been told by one guest that I spoke to, that they provided stamps for postcards, etc. the receptionist was quite abrupt and said that they no longer did so and advised me to go down into Sorrento to the Tabbachi to purchase one. This is 5-10 mins by the courtesy bus or a 15 minute walk down and a 20-25 minute walk back up! I would have thought that a 4 star hotel could, and should have provided this simple and basic service for guests. The restaurant staff and terrace bar staff were very helpful - particularly when I had to order separate food for the themed night as this is a set menu on both of these nights and I do not eat meat and there was no choice of the main course. On that point though, the food is not great. Most of the fish is frozen and the meat is (I understand from my son and husband) of a poor quality as are the vegetables. The coffee and tea are appalling, possibly because the milk is longlife and not fresh and this taints the taste. If you want a cooked breakfast it is something around 17.50 euro's each per meal as previously mentioned - and for the first few days of our holiday that was indeed the case (although we did not order one). On the 3rd/4th morning it all suddenly changed. Hot food was freely available from the buffet, plus some fresh fruit, at no additional cost. Not entirely sure why this happened but we suspect that several guests complained as the hotel began to fill up and this motivated them to respond to customer requirements and the fact that most guests do not want to feast almost entirely on the huge array of cakes and pastries that were displayed each morning (and barely touched).
We did eat in Sorrento on 2 occasions at Delfino's and Emilia's - both were excellent if you love fresh seafood and cheerful, good service. However, it was very expensive especially as there were 4 of us (parents plus one19 year old and one 21 year old) and the euro is not in our favour (against the GBP) at this time.
The overall standard of the hotel was disappointing and, initially the service was poor but this picked up in the restaurant as the week progressed and a restaurant manager appeared. I appreciate that Sorrento is an expensive area and that the economy in the area is totally dependent on the tourist season as there is no benefits system in Italy apparently - hence the price hiking. However, some of the basic room and facility issues(and the charges for the sunbeds and pool towels) and service issues mentioned above could be addressed, I am sure, with minimal additonal cost to the hotel and this, I am sure, would encourage people to stay within the hotel and use the restaurant and bar facilities more and thu spay them more dividends.
- Official Description (provided by the hotel):
- The Aminta occupies a commanding position overlooking the Gulf of Naples with breathtaking views, just 3.5 Km from the centre of Sorrento to which it offers a courtesy bus service. Complimentary breakfast, free Wi-Fi and free parking. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Hotel Aminta