Be very careful that you know what you are getting into before booking here. True, the place has an incredibly friendly staff, fantastic breakfast, clean rooms and a great view.
The bed was not comfortable. Instead of a queen or full sized bed (which is what we paid for), it was two twins shoved together....and they kept separating. Not comfortable at all for a couple and definitely not what would be expected for a room that TripAdvisor is listing as a "4 Star" and for the price the place is charging. The bathroom was very tiny (not like the picture) and had no counter space. The only natural light for the room was through a patio door that opened onto a shared terrace (without a view), so we didn't have privacy and natural light at the same time.
The hotel is located on a hillside with windy roads....you will probably not be walking at night time, but if you did, it would be quite a jog. I am healthy and very active, I would not have considered walking anywhere from the hotel. It is a very lovely location for the view, but you will not be using it as a home-base for walking around and sight-seeing unless you really enjoy hiking in sensible shoes and moisture wicking clothing.
The Jacuzzi is not an amenity. It is an unheated hot-tub, which is not able to be used in 70 degree temps. It is only open from 10 am to 7 pm....so it is not available for those who intend to spend the day sight-seeing. There is no pool. The roof-top terrace was furnished with a single cheap plastic resin table and two flimsy chairs. The furniture in the pictures did not exist not exist during our visit on 5/16/14.
I drove to this location from Tuscany and was tired upon arrival at 6:30 pm. The room wasn't ready for check-in, so we had to wait about 30 minutes to check-in. Then, we had to have the orientation discussion. Ultimately, we weren't in the room until 7:30-ish.
The worst injustice was their restaurant recommendations. We didn't have working internet access and I couldn't access my saved preferences. I had asked for restaurant recommendations and specifically requested only restaurants that catered to locals and not to tourists. I very clearly asked for a non-touristy restaurant twice and made sure the young lady knew what I was asking. We actually had a conversation about how I didn't want to eat with other American tourists. She recommended 3 restaurants that offered pick-up and drop off service, which is a service I have seen offered in other countries with bad roads, so I didn't think anything of it at the time. Since we were tired from our long drive and the road to the hotel was treacherous, we decided to make a reservation at Donna Sofia, one of the staffs recommendations. Mind you, I had no problem navigating the entire Amalfi coast, but this road was uphill, narrow, curvy, single lane, two way traffic...I had already had to back down the road on my way to the hotel to let another car down....I couldn't picture doing that again in the dark after a long tiring day. The restaurant turned out to be the biggest tourist trap I have ever been to in my entire life!!!! It was overpriced with horrible food, bad service and a rude staff. The worst part, not a single person there was local....it was only American tourists and we couldn't leave because it was located in a very distant hillside, so we were stuck have horrid food in Italy. Do not take any staff recommendations for restaurants.
As I mentioned, the internet didn't work in our room and kept timing out in the reception area. We called for help and spent about an hour trying to get the wifi to work using the password that we were given. They had us on the phone with the internet technician so that WE could do the work troubleshooting their internet issues. We were asked for the User ID (which we weren't given at check-in) and password over and over again. Then, the owner came downstairs and tried her best to help, but she is not at all tech savvy and didn't even know what the User ID or passwords were for her own system. We gave up at 11:30 pm because we were exhausted. The next morning, we were finally informed that there is a different wifi access for each floor and a User ID & password for each floor....we weren't ever given the User ID and the password the gave us was the one that only worked in the reception area.
- Official Description (provided by the hotel):
- An elegant and essential accommodation, refined and with all the comfort and welcoming of an exclusive retreat. Villa Oriana Relais is located in Sorrento, only 5 minutes by car from Tasso Square, the main square of the town and has a breathtaking view of the bay of Naples.The d'Esposito family, has managed this wonderful Relais with passion for years, welcomes the guests like friends. ... more less
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- Also Known As:
- Villa Oriana Relais Hotel Sorrento