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“Not a 4 Star by any means!! TripAdvisor needs to research what the term 4 Star means and make adjustments.”

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Villa Oriana Relais
Ranked #4 of 100 Hotels in Sorrento
Certificate of Excellence
Virginia Beach, Virginia
Level 5 Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Not a 4 Star by any means!! TripAdvisor needs to research what the term 4 Star means and make adjustments.”
Reviewed 19 May 2014

Be very careful that you know what you are getting into before booking here. True, the place has an incredibly friendly staff, fantastic breakfast, clean rooms and a great view.

The bed was not comfortable. Instead of a queen or full sized bed (which is what we paid for), it was two twins shoved together....and they kept separating. Not comfortable at all for a couple and definitely not what would be expected for a room that TripAdvisor is listing as a "4 Star" and for the price the place is charging. The bathroom was very tiny (not like the picture) and had no counter space. The only natural light for the room was through a patio door that opened onto a shared terrace (without a view), so we didn't have privacy and natural light at the same time.

The hotel is located on a hillside with windy roads....you will probably not be walking at night time, but if you did, it would be quite a jog. I am healthy and very active, I would not have considered walking anywhere from the hotel. It is a very lovely location for the view, but you will not be using it as a home-base for walking around and sight-seeing unless you really enjoy hiking in sensible shoes and moisture wicking clothing.

The Jacuzzi is not an amenity. It is an unheated hot-tub, which is not able to be used in 70 degree temps. It is only open from 10 am to 7 pm....so it is not available for those who intend to spend the day sight-seeing. There is no pool. The roof-top terrace was furnished with a single cheap plastic resin table and two flimsy chairs. The furniture in the pictures did not exist not exist during our visit on 5/16/14.

I drove to this location from Tuscany and was tired upon arrival at 6:30 pm. The room wasn't ready for check-in, so we had to wait about 30 minutes to check-in. Then, we had to have the orientation discussion. Ultimately, we weren't in the room until 7:30-ish.

The worst injustice was their restaurant recommendations. We didn't have working internet access and I couldn't access my saved preferences. I had asked for restaurant recommendations and specifically requested only restaurants that catered to locals and not to tourists. I very clearly asked for a non-touristy restaurant twice and made sure the young lady knew what I was asking. We actually had a conversation about how I didn't want to eat with other American tourists. She recommended 3 restaurants that offered pick-up and drop off service, which is a service I have seen offered in other countries with bad roads, so I didn't think anything of it at the time. Since we were tired from our long drive and the road to the hotel was treacherous, we decided to make a reservation at Donna Sofia, one of the staffs recommendations. Mind you, I had no problem navigating the entire Amalfi coast, but this road was uphill, narrow, curvy, single lane, two way traffic...I had already had to back down the road on my way to the hotel to let another car down....I couldn't picture doing that again in the dark after a long tiring day. The restaurant turned out to be the biggest tourist trap I have ever been to in my entire life!!!! It was overpriced with horrible food, bad service and a rude staff. The worst part, not a single person there was local....it was only American tourists and we couldn't leave because it was located in a very distant hillside, so we were stuck have horrid food in Italy. Do not take any staff recommendations for restaurants.

As I mentioned, the internet didn't work in our room and kept timing out in the reception area. We called for help and spent about an hour trying to get the wifi to work using the password that we were given. They had us on the phone with the internet technician so that WE could do the work troubleshooting their internet issues. We were asked for the User ID (which we weren't given at check-in) and password over and over again. Then, the owner came downstairs and tried her best to help, but she is not at all tech savvy and didn't even know what the User ID or passwords were for her own system. We gave up at 11:30 pm because we were exhausted. The next morning, we were finally informed that there is a different wifi access for each floor and a User ID & password for each floor....we weren't ever given the User ID and the password the gave us was the one that only worked in the reception area.

Room Tip: There was no fitness center or room service.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank TerriS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Proprietario at Villa Oriana Relais, responded to this review, 12 June 2014
Dear Guest,

Tripadvisor is a very useful service for travellers because it allows you to find the information about the places and services offered by the structures thanks to the reviews of the travellers who visited the same place before. The power of Tripadvisor is to share your own experience to open a window from where users can observe and choose the place to visit and the structure where to stay.

Villa Oriana is located on a small hill, as you can read in all the comments left from our guests, but above all it is written and supported by pictures in all the main portals promoting it.

Our villa is a small structure where you can enjoy an homely atmosphere. The passion we put into our job make us steal our guest for a moment, in order to provide them all the information about the city and the places surrounding it, but this should not give the impression that the room at six o’clock in the afternoon is not ready yet.

Inform the staff that you had no access to the information about restaurants you saved on your device, would have allow us to solve the problem concerning the internet connection upon your arrival and avoid the inconveniences you found, which is what we regret most.

This is the month in which our city wakes up from the winter sleep and we receive our beloved visitors from all the world. There is not a restaurant, even on the hill, where you can not meet foreigners. At Villa Oriana we are really interested in our guests' opinion about the restaurants we suggest and usually our guests with their remarks, even on Tripadvisor, invite us to keep on using the same services.

The access road to our structure is private, there are two hotels and some villas and the traffic is just limited to whom live there. It is viable on foot safely in five minutes both day and night and the guests who love walking usually go out for dinner without any problems.

All the times a guest says goodbye and leaves, we hope we managed, with our work and the passion we have for it, to make comfortable his stay in this corner of paradise which is our beautiful land. If, unfortunately, despite our good will, we didn't achieve our goal, we are really sorry and we hope you will forgive us.

Kind regards,

Massa Maria
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English first
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

We had a long drive from Tuscany to Sorrento & went to this hotel,they had an open accommodation for one night & we were lucky to get it. Right away after checking in Milena took us to this room with a panoramic view of Mt Vesuvius & the bay of Naples, she gave us water with what looked like lemon ice cubes ( a lemonade) & a great big piece of strawberry pie. We sat down & enjoyed (It was very refreshing after the long drive) and she pointed out everything in view & we also had a terrific conversation. The weather was cloudy but the view was still great ( I could only imagine what it looked like with sunshine) At night we walked around & went up to the roof. There were candles lit by the window in the room that we were in a few hrs earlier ,it was beautiful !!! To see Sorrento from the roof at night was beautiful as well. The next morning we had a fantastic breakfast from Maria ( I hear she is up @ 5:00 am preparing her specialties in her kitchen) She had homemade bread,jellies,Quiche,pastries & her outrageous chocolate Caprise cake. All I can say is OMG !!!! Maria comes to every table & talks with you( a great personal touch) It was great to have a fantastic breakfast with a fantastic view as well. We are still thinking about her breakfast… We would liked to have stayed longer but they didn't have availability when we needed it. All in all this B&B is a warm,welcoming gem of a place & with Melena's friendliness & knowledge of things & Maria's cooking & hospitality you can't go wrong!! Also driving through the lemon groves to park & go to the reception desk was also pretty as well. We will be sure to tell our family & friends about this place!!!

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 11 June 2014
Dear guests,

Thank you so much for all the wonderful things you could notice during your stay at Villa Oriana. We are happy to read your words and to realize that all the details have been appreciated by our special guests. We wait for your second stay to offer to you another warm welcoming and hospitality.

Your Italian family is here waiting for you.

Ciao!

Maddalena D’Urso
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Fort Myers, Florida
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 May 2014

My husband and I stayed here on our honeymoon for the first night. It was a last minute decision as we had planned to stay in Positano all 4 nights. We absolutely LOVED the villa. The tranquil atmosphere after a scary drive from Rome was much appreciated! We even tried to cancel our hotel for the other nights to stay here longer (we couldn't with the cancellation policy). Also, much better for visiting sights in Sorrento rather than Positano! We wish we would have known before! Thanks to Maria and Maddalena for a wonderful experience.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Anonymous764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 1 June 2014
Dear guest,

What a nice present for us to read your beautiful words.

Thank you for your stay and for having chosen Villa Oriana for the first night of your honeymoon.

We hope you can come back for a longer period, maybe for your first anniversary.

Ciao,

Maddalena D’Urso
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Athens, Greece
1 review
Reviewed 15 May 2014

We were looking for a budget hotel in Sorrento just to spent one night , see Sorrento , and then continue our trip from Amalfi to Rome. The only budget thing about the hotel was the price.
The hotel was just perfect. The girls at the reception were very helpful and kind, the breakfast was so traditional and rich , the rooms were clean , and the lemon garden just astonishing. When our trip was over we concluded that we should have spent more days in Villa Oriana.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManosMas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 25 May 2014
Dear guests,

It is a pleasure to read your words.

Of course, we wait for you again and for a longer stay.

Ciao!

Maddalena D'Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

We stayed at Villa Oriana in April while visiting our daughter who was studying abroad in Rome. We wanted a mini vacation from Rome since our daughter was on break when we visited. The Villa Oriana is absolutely heaven on earth. We are still thinking about our wonderful stay there and it was a highlight of our trip. When the taxi dropped us, we entered the gates to the villa. With suitcases in tow, we walked a beautifully manicured pathway lined with lemon and orange groves. The entire place is just gorgeous and filled with lemon, orange and olive trees. Not to mention a breathtaking view of Naples and Mt. Vesuvius and the bay. Spectacular! When we walked to the entrance of the villa, Maria (the owner) and Milena met us and extended a very warm welcome. Our room was beautiful and clean and quiet. The breakfast each morning was homemade and delicious. A wide variety of homemade cakes, eggs, breads, jams, and more was served each morning in a beautifully decorated room with a gorgeous view. The hotel is a short 15 - 20 minute walk into Sorrento or a short taxi ride. Maria and Milena and everyone were extremely helpful and gave us tips for planning our excursions each day as well as dinner recommendations. We had a junior suite as there were four of us and the room was large with a large newly renovated bathroom. Our room was extremely clean and beautifully decorated. It was also quiet. Our stay here was one of the highlights of our trip. We would most definitely stay here again.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 25 May 2014
Dear guests,

We would definitely wait for your family here at Villa Oriana.

You were so kind and we hope to have soon the opportunity to host you maybe for your next visit to your daughter. Thank you for the beautiful and sweet words about us, our villa and our breakfast. It was a wonderful, wonderful comment.

Hope to see you soon.

Maddalena D’Urso
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Tulsa, Oklahoma
Level 5 Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 April 2014

It was either a happy accident that we stayed here, or the planets aligned to make it happen. I’ll always remember this place fondly. When we arrived we were dropped off by the taxi at the entry gate to the villa. We started to push the button on the security box next to the security gate to announce our arrival, but we noticed the gate slightly ajar so we entered and walked along a paved path lined with lemon and orange trees all the way to the front door. The orange blossoms were in bloom so the whole place smelled perfumed. The grounds of the villa descended from our left to right toward the ocean so the view through the lemon/orange trees was simply stunning. Across the Bay of Naples to our far right we could see Mount Vesuvius partially hidden by clouds, and toward the left was the island of Ischia. The quietness of the grounds made us immediately love the setting. Traffic could be heard, but it was distant. This was all within the first three minutes of our arrival… The entire five days we stayed were similar to the first few minutes. We spent two evenings on the villa's rooftop balcony watching the sunset, relaxing and enjoying some local wine (Lacryma Christi del Vesuvio), which my wife very much liked, and Italian beer.

The villa is owned by a woman named Maria who might make the best breakfast tarts, quiches and cakes on Earth. Her staff is well trained, super friendly, and if you have a question about anything they drop what they are doing and find the answer for you. They did this for us on numerous occasions.

The rooms are spotlessly clean, though perhaps a bit small. We didn't mind though because it was comfortable. The bathroom was also small, but very clean and had modern fixtures. It even had a towel warmer. Technically the villa is in Sorrento's sister village of Sant A'ngelo and is a 20 minute walk to Sorrento's shopping district, but that's one thing we enjoyed about it - it wasn't too close to the noisy tourist crowds. From the town center a taxi cost approximately 16 Euros which was a bargain in our minds.

With the hospitality of the staff, the location, the view and everything else we thought this was the perfect choice for a relaxing stay in Italy on the Amalfi Coast. It may not be for everyone, but I highly recommend Villa Oriana. Plus, all the taxi drivers know where it is!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank kemoszabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 25 May 2014
What an amazing comment!

We could not expect better words.

Thank you so much. It is a pleasure for us to see you enjoyed this happy accident.

Maybe, by chance, in the near future, you could fall again in an orange and lemon orchard and find a white house away from the city traffic and Maria with her staff waiting with their suggestions for an always better and more relaxing stay.

If you decide to come back please, insert the promo code TRIP 25 into our promo code box to have a special discount.

A presto!

Maddalena D'Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

A beautiful, peaceful hotel about 20 minute walk from the bustle of Sorrento. Set in a lemon and orange grove it is a little oasis. Everything. It has pretty rooms and the most amazing breakfasts, with homemade quiches, bread and cakes. Maria and the rest of the staff are lovely and very helpful.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, 21 May 2014
Dear guests,

You are so lovely and kind.

We hope to see you soon again at Villa Oriana.

Ciao!

Maddalena D’Urso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Oriana Relais

Property: Villa Oriana Relais
Address: Via Privata Rubinacci 1, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Sorrento
#10 Family Hotel in Sorrento
#11 Business Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Villa Oriana Relais 3*
Number of rooms: 16
Official Description (provided by the hotel):
An elegant and essential accommodation, refined and with all the comfort and welcoming of an exclusive retreat. Villa Oriana Relais is located in Sorrento, only 5 minutes by car from Tasso Square, the main square of the town and has a breathtaking view of the bay of Naples.The d'Esposito family, has managed this wonderful Relais with passion for years, welcomes the guests like friends. ... more   less 
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Also Known As:
Villa Oriana Relais Hotel Sorrento

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