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“Surpassed expectations”

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Grand Hotel Capodimonte
Ranked #26 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 6 November 2013

The standout for us was the views and the restaurant. We stayed at this hotel as part of a tour and were pleasantly surprised by the room and restaurant. The room was a nice size, well appointed and had a great view of Sorento. It's a short walk to the main square, centrally located. The buffet breakfast was outstanding! The best we had in Italy - especially for egg and bacon lovers - had an egg/omelette chef there. Our package included dinner, which was three courses in Italian style. We had two dinners and all plates were amazing (p.s. The profiteroles are a must have!)

Room Tip: Try and get one with a view of the bay- amazing to wake up to, especially up high.
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  • Stayed: October 2013, travelled as a couple
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2  Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 8 November 2013

Dear Guest,

thank you kindly for the lovely review on Trip Advisor.

We are glad you enjoyed your stay, the size and view of the room and the quality and variety of the items offered at breakfast and dinner.

We hope to welcome you again as soon as possible and maybe taste another slice of our delicious homemade desserts !


Best Regards

Customer relation care

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1,263 - 1,269 of 2,481 reviews

Reviewed 31 October 2013

This is a large establishment that features in many British package holiday brochures as a 4 star facility. It does seem that star ratings are strongly influenced in Italy by decor and Capo is certainly well appointed. It is also well located being the closest of the hillside hotels to the centre of town. It is truly a manageable 10 minute walk to the centre of town but, via lifts and terraces, provides unobstructed views across Sorrento and the Bay of Naples (just to mention here that Sorrento from above is not a patch on the Amalfi coast towns and Versuvius is often shrouded in cloud, so the merits of the view are limited).

It does seem that Italian hotels generally are noisy and Capo is no different. Much seems to be attributable to using ceramic tiling throughout. Pack your earplugs of you want a lie in!

The 5 level cascade pool is stunning and the terracing provides great views.

The so-called 'courtyard' view rooms look at the hillside approx 10m to the rear of the hotel. When asked if a room at the front is available we were told they would have to check with the person responsible for room allocation and that an additional 100 Euros per night would be charged. Bearing in mind this was the last week of their season and occupancy was running at about 10% this response didn't impress!

In fact, this attitude is symptomatic of the entire Sorrento/Amalfi region. It reeks of opportunism and rip-off..."thank you for me" as one waiter put his request for a tip.

We didn't dine in the hotel as the town's many outlets are a short walk away, however breakfast was fairly ordinary and the coffee was truly awful.

Overall, we were fairly happy to be at Capo at the end of the season. In the summer we can imagine it must be a very impersonal place...4 star in bulk!

We'd look elsewhere if we were to return to Sorrento...but as we were not too enamoured of Sorrento, that's not likely to happen.

Room Tip: Right at the top above the swimming pools i.e. not in the main building.
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  • Stayed: October 2013, travelled with family
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1  Thank xk140fhc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 2 November 2013

Dear Guest,

Thank you very much for taking the time to review us on Trip Advisor; our customers’s suggestions are always welcome, since they help us to constantly improve our service.

Thank you very much for your comments regarding the view and the location of the hotel.

We are sorry if you found the hotel to be noisy, but our handmade ceramic tiles are typical of this area and often appreciated by our guests.
Also, if we were able to give room upgrades for free to all of our guests, it wouldn’t be fair to those that already paid the full price to have a better room; that’s why there is a difference to pay and we are sure you will understand us. It is not a rip-off tactic as you suggest, but a normal policy in hotel industry.

We are sorry if you did not like Sorrento too much, but everyone has it’s own tastes and we hope to welcome you again in case you decide to come back in the area.

Best regards

Customer relation care

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Reviewed 27 October 2013

We met our friends at the Grand Hotel Capodimonte 15 years ago and decided to have a reunion at the hotel. We loved it 15 years ago and we weren't disappointed this time.
It has lots of traditional charm although the owners clearly invest in keeping the hotel to a very high standard.
Our room was overlooking the garden area at the back, it was bright and very comfortable.
The dining was very good, dinner at night consisted of an excellent table d'hote dinner with lots of variety. The breakfast buffet was very pleasant although the staff were a little overwhelmed at times and items were not replenished.
One of the best things about this hotel is the amazing views of Sorrento from every public area, to lay on your sunbed by the pool and absorb the surrounding area is the most relaxing thing!
Overall the staff were great, they all worked exceptionally hard to ensure we had a good time.

  • Stayed: June 2013, travelled as a couple
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1  Thank BKTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 31 October 2013

Dear Guest,

Thank you so much for you levelly review of our hotel and for having share it with the Trip Advisor community.

It fills us with joy to know that you had a fantastic time here with us and that for a second time you will keep a good memory of your holidays here at the Grand Hotel Capodimonte.

We are very happy that you enjoyed your room and you've noticed our attention to detail, we are always very attentive to the comfort of our guests and also to the aesthetics of our facility, both for the decorations and for cleaning.

Thanks for your kind words about our staff, we always try to live an unforgettable holiday to our beloved guests with smile and courtesy.

We really hope to have soon the chance to welcome you again at the Grand Hotel Capodimonte



Yours sincerely

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Reviewed 26 October 2013

This hotel is simply wonderful. Everything, from the room to the service in the dining room, was absolutely first class. I couldn't fault it at all in any way. We had a room overlooking the rear gardens, which at first was a bit of a disappointment, but the gardens are lovely, we didn't spend much time in the room and all the main rooms - the dining room, the lounge and the various sun terraces all overlook the bay. The food was amazing - really wide choice everyday for breakfast and dinner, the entertainment in the lounge in the evening was all we wanted after a hard day sight seeing!! All the staff are so friendly and welcoming - nothing is too much trouble

Room Tip: People say always go for a sea view, but that didn't bother us so much. The view over the garde...
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  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank maryandnigelhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 31 October 2013

Dear Guest,



Thank you for your wonderful review on Trip Advisor and for your beautiful words that fill us with pride.



We are very happy you've had a nice and unforgettable stay with us.



Many thanks for the nice words about our staff, always ready to help with a smile and to make fantastic the holiday of our beloved guests.

We are waiting to give you again a warm welcome at the Grand Hotel Capodimonte.



Kind Regards,

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Reviewed 26 October 2013

Cannot fault this hotel. After a 3-hour flight delay we arrived at the hotel too late for dinner, but the hotel had laid out a delicious cold platter in our room. All staff from the top level to the bottom were very attentive. Excellent facilities in a beautiful setting.

Room Tip: For best views request a room on a higher floor - we were on floor 7.
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  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 31 October 2013

Dear Guest,



Many thanks for reviewing our hotel on Trip Advisor and for your nice words.



We are very happy that you've noticed our attention to details, such as the cold dinner that you received in the room when you arrived, because after the journey we are sure that our customers are hungry and we love to cuddle them a bit.



We are very happy that you found our staff first class, always very professional but at the same time friendly and willing to help.



We really hope to have soon the chance to welcome you again at the Grand Hotel Capodimonte



Best regards

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Reviewed 26 October 2013

We stayed at this hotel in order to visit Pompeii, Vesuvius, and Capri and were very impressed. It is situated in an elevated position enabling one to have superb views across the bay of Naples towards Vesuvius from many parts of the hotel eg the five interconnected outdoor swimming pools and terrace restaurant as well as the main inside restaurants,but not so far as to be difficult to access from the town centre which is an easy 10mins walk away. The restaurant serves a good choice of menu and an extensive wine list at quite reasonable prices for a four star hotel.the rooms are of a good size , clean and comfortable. The staff were all very professional and friendly.We had rooms at the back of the hotel rather than with sea views but they were very comfortable and had a view of the cliff side which wasn't unpleasant.

  • Stayed: October 2013, travelled with family
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Thank michael n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 31 October 2013

Dear Guest,



Thank you very much for your good review of our hotel on Trip Advisor.



We are very happy that you had a beautiful and interesting holiday here with us.



Our hotel is just a short walk from the center of Sorrento, it is built on the side of a mountain and slightly higher than the road, this makes that we have a wonderful view and at the same time we are very well situated for the departure of the excursions .



We are happy that you loved our rooms, spacious, bright and always spotlessly clean.



We really hope to have soon the chance to welcome you again at the Grand Hotel Capodimonte



Yours sincerely



Customer relation care

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Reviewed 25 October 2013

Everything about this hotel is class the best I have been to for a long long time. Staff, especially the restaurant, always ready to help and with a smile on their face. We had a room which overlooked the rear gardens which was very spacious, clean and comfortable. I would not hesitate to recommend a friend to this hotel and if I ever return to Sorrento Hotel Capodimonte will be my first and only choice of hotel. Thank you to all the staff for a wonderful stay.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Allen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this reviewResponded 31 October 2013

Dear customer,

Thank you so much for your wonderful review on Trip Advisor, it fills us with joy and pride to know that you’ll suggest our hotel to your family and friends.

We are happy because you have noticed our hard work in trying to make unforgettable the holiday of our guests always with courtesy, kindness so much passion.

We hope to see you again as soon as possible for another stay with us,

Best regards

Customer relation care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Capodimonte

Address: Via Capo 15, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#22 Romantic Hotel in Sorrento
#22 Luxury Hotel in Sorrento
#25 Family Hotel in Sorrento
Price Range: £136 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Capodimonte 4*
Number of rooms: 189
Official Description (provided by the hotel):
A prestigious 4 Star Superior Rating Hotel built on the lines of the typical Mediterranean architecture, positioned on the rocky mountain dominating the town of Sorrento and the enchanting Gulf of Naples. A striking and imposing hall, wonderfully designed into the rock cavern ambience, is connected with the fifth floor of the Hotel, thanks to two fast elevators. Guests will be welcomed by a selected and highly professional staff. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Sorrento Capodimonte
Hotel Capodimonte Sorrento
Capodimonte Hotel Sorrento
Grand Hotel Capodimonte Sorrento

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