We recently stayed here for 3 nights and from the minute we arrived realised that if we needed to know anything we had to ask - the check in was very corporate, efficient and lacked personality. At no point during our stay were we made to feel special. This is an expensive hotel in an area with a lot of competition yet no personally touches.
The bars and restaurants within the hotel are expensive compared to other places locally. Breakfast is a stressful free for all - and on one day they didn't have enough seating for all that were staying.
We did pay for an upgraded superior sea view room - which was on the small side and the balcony was tidy and noisy (road side below) and you had to sit at a slant position to see the sea (not comfortable). Room was invaded by ants on one day, which took housekeeping sometime to resolve.
On the positives the pool area is lovely, with lots of different areas to chill out, and the staff a the bar/restaurant by the pool were by far the nicest.
We thought we were treating ourselves by staying in this hotel but were infact very underwhelmed - Sorrento is a lovely place though and we would return but look for a more personable hotel.
- Official Description (provided by the hotel):
- A prestigious 4 Star Superior Rating Hotel built on the lines of the typical Mediterranean architecture, positioned on the rocky mountain dominating the town of Sorrento and the enchanting Gulf of Naples. A striking and imposing hall, wonderfully designed into the rock cavern ambience, is connected with the fifth floor of the Hotel, thanks to two fast elevators. Guests will be welcomed by a selected and highly professional staff. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Sorrento Capodimonte
- Hotel Capodimonte Sorrento
- Capodimonte Hotel Sorrento
- Grand Hotel Capodimonte Sorrento