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“Underwhelming” 3 of 5 bubbles
Review of Grand Hotel Capodimonte

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Grand Hotel Capodimonte
Ranked #28 of 100 Hotels in Sorrento
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Underwhelming”
3 of 5 bubbles Reviewed 2 August 2014

We recently stayed here for 3 nights and from the minute we arrived realised that if we needed to know anything we had to ask - the check in was very corporate, efficient and lacked personality. At no point during our stay were we made to feel special. This is an expensive hotel in an area with a lot of competition yet no personally touches.
The bars and restaurants within the hotel are expensive compared to other places locally. Breakfast is a stressful free for all - and on one day they didn't have enough seating for all that were staying.
We did pay for an upgraded superior sea view room - which was on the small side and the balcony was tidy and noisy (road side below) and you had to sit at a slant position to see the sea (not comfortable). Room was invaded by ants on one day, which took housekeeping sometime to resolve.
On the positives the pool area is lovely, with lots of different areas to chill out, and the staff a the bar/restaurant by the pool were by far the nicest.
We thought we were treating ourselves by staying in this hotel but were infact very underwhelmed - Sorrento is a lovely place though and we would return but look for a more personable hotel.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 4 August 2014
Dear Lesley,

Thank you very much for taking the time to write a review regarding your recent stay at our hotel.
We are sorry to learn that you were disappointed with your stay, your remarks surprised us quite a bit to be honest and will surely be discussed within the next meeting.

Especially your comment regarding the lack of personality was unexpected, since our staff is often praised for their friendliness and warmth. Unfortunately, being a big hotel, busy moments can happen and our staff has to be quick to avoid queues.

We apologize if you did not like the room but, as stated by the description, superior rooms are all situated in that part of the hotel, with a partial view on the town and the sea. Maybe if we had the availability we would have been able to show you another room for sure.

Anyway we hope that you will give us another chance to show you how much we have improved.

Until then, please accept our best regards

Customer relation care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,168 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014

We stayed 10 nights at the Capodimonte, hotel was perfect, from the wonderfully decorated room overlooking the bay of Naples to the helpful friendly staff.we took the half board option and was not disappointed.food was great.

Room Tip: Pay the extra for the sea view.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 4 August 2014
Dear Stuart,

Thank you very much for reviewing our hotel on Trip Advisor.

We are delighted you appreciated your stay and the wonderful setting of our hotel, together with the courtesy and professionalism of our staff.

We hope to welcome you again as soon as possible,

Best regards

Customer relation care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenfield, Essex
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

My Wife and I stayed 7 nights at the Capodimonte. This was our first couples holiday for 22 years (Children were the reason...) and we chose very well. We arrived at around 8.30 in the evening and were in our room before 8.45. Sadly the room was not to our taste but we were swiftly moved the next day without any question. Although we had rain a couple of day (very rare in July) we had a wonderful and memorable stay at this excellent hotel. The pride of place goes to Giovanni for the bar service, the multi talented pool/Piano player and Maria who served us drinks with a smile. Ciro introduced us to the fabulous Basillica restaurant in town.
All in all a 5 star hotel with 6 star staff!!

Room Tip: Do not settle for room 401 as this is next to the lift and is like a dungeon...
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Solkhons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 2 August 2014
Dear Sir,

Thank you very much for taking the time to write such a lovely review regarding your recent stay at our hotel.

We are glad we were ale top satisfy your request to change the room swiftly and that you appreciated the courtesy and professionalism of our friendly and experienced staff.

We hope to welcome you again as soon as possible,

Best Regards

Customer relation care
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Nottingham
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

My wife and I recently stayed in the Capodimonte while on holiday in Sorrento. It's a lovely place with stunning views over the bay from its many terraces. The appearance and quality of the hotel are of the highest standard. Our room was beautifully decorated and equipped with a nice little balcony. We took the half board option and enjoyed the meals for the whole week, we were never inclined to look for anything different in town. The restaurant staff were very professional and friendly. I would say the hotel is aimed more at couples or mature groups than families. It is just a short walk from the centre of town. We thought the Capodimonte was great

Room Tip: The rooms facing the rear are still very nice if you don't want to pay the premium for the sea v...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wartnaby39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 31 July 2014
Dear Sir,

thank you very much for sharing your opinion regarding your recent stay at the Grand Hotel Capodimonte with the Trip Advisor community.

We are overjoyed you appreciated the appearance and standards of our hotel, especially the quality and choice of the food offered at dinner.

Thank you again also for your remarks regarding our staff and our location, just a few minutes away from the town.

We hope to see you soon, until then please accept our

Best Regards

Customer relation care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

We stayed here with two children in July. At first we felt our room was somewhat small for four people, but honestly it was a non issue as we were hardly in it anyway. The hotel itself, set on the side of a cliff is stunning. The hotel is clean, the gardens amazing and the five tiered pool spectacular. Our room was clean and quiet. It was cleaned daily. The view from breakfast, which had a large variety to choose from, was gorgeous and the best way to start each day. The staff were friendly and attentive and a special mention for Fabio and Francesco who made us feel so welcome. The hotel is ideally located only 5 min walk into Sorrento. If I visit Sorrento again I would stay here again

Stayed July 2014, travelled with family
Helpful?
2 Thank Mytravel-7202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 31 July 2014
Dear Kerry,

thank you very much for writing such a lovely review regarding your holiday at our hotel.

We are glad you appreciated your stay, especially the stunning setting of our pools and the huge selection offered at breakfast, served on a terrace with a wonderful view over Sorrento and the bay.

Greetings from the staff, they are already looking forward to your next visit

Best Wishes

Customer relation care
Report response as inappropriate
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Armagh, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

My wife and I stayed at the Capodimonte from 14th to 21st July this year. It was booked based on tripadvisor reviews and we were very happy with all aspects of the hotel. The hotel is more a couples hotel than a family hotel but we did see several families staying there. The views are worth paying that little bit extra for as it is set into the edge of a mountain and has many levels so providing some spectacular vistas over the bay of Naples , Sorrento and Vesuvius.

Rooms - we stayed in room 419 which has a sea view to the left and Sorrento to the right which to some people may not strictly be a sea view ( which is what i asked for) but I was very happy with it as we could see Sorrento lit up at night (and there were some firework displays in piazza tasso while we were there.) The only negative about the view from our room was a structure on the roof directly in front of our balcony which although did not block the view detracted slightly from it. Not a big deal but maybe some pots with plants or something could have taken the raw edge off it? Some rooms obviously have spectacular views and I would suggest asking for floor 5 or above for the best views though some rooms do face the cliff face at the back of the hotel so be sure what you are paying for. The room itself was excellent -decorated in classic Sorrento style,furniture in good condition and bed very comfortable. There was a pillow menu if you were not happy with your pillow but we thought they were very comfortable. There was an electric shutter on the outside of the window which was great for providing total blackout at night and keeping the room cool during the day if we were out.The aircon worked very well and was so silent you could not even tell if it was on. The bathroom was very good also with toiletries replenished daily, towels changed twice a day and bed linen changed daily. Bathrobe and slippers were also provided. My wife said the hairdryer worked very well which is not usually the case in hotels. The room was left spotlessly clean every day so the lady who was on duty that week you did an excellent job and I hope you got the tip we left! Also worth noting that the wifi worked very well - no problems at all. Tea and coffee making facilities would have been appreciated - maybe this is just a British thing but the majority of guests seemed to be British and American anyway.

Service - We never encountered anything other than 1st class service from any member of staff - from reception,cleaners,porters,waiters - all were friendly , polite , willing to help in any way without being over the top.

Food - we stayed on a bed and breakfast basis because there are so many places to eat in Sorrento we didn't want to be restricted to one place but it is worth noting that if you do go half board you can swap dinner for lunch any day. Breakfast was excellent - range of fruit,cheeses,cakes and pastries,cereals,juices and hot items. Particularly liked the egg chef who cooked your eggs to order just how you like them. Breakfast is in a room which is partially outside and overlooking the bay which is a really nice way to start the day! It can get a bit busy from 8.30 onwards so my tip is get out of bed and be down for around 8.00am - much more enjoyable then. Only criticism is it can get a bit hard to move about without so many people at busy times - Taking one row of tables out from the middle would make getting around much easier. We had lunch at the pool restaurant a few times and it was very good and reasonably priced - also overlooking the bay in a very picturesque setting. Drinks were priced in line with other places in Sorrento. Cannot comment on dinner as we did not have it while there.

Pool - the pool at this hotel is spectacular. It is on 5 levels cascading down with a whirlpool at the bottom also and all overlooking the bay of Naples. Add in lots of little levels and private shaded areas , free pool towels ( as many as you want) ,waiter service for drinks (if you choose one of the more secluded areas you might need to attract a waiters attention but once they know you are there they will remember) and you have pretty much the perfect pool area! The best I have ever seen.

Location - the hotel is perfectly located just a 5-10 minute walk from the shops and piazza tasso and all the restaurants but far enough out to be quiet at night for a good nights rest! Be careful crossing the road opposite the hotel - there is a crossing but do not assume that the drivers are going to stop!

Public Areas - the pool has been mentioned but the other public areas in the hotel are all very well appointed and spotlessly clean. Reception is very tastefully decorated in traditional italian style and likewise the bar and lounge areas. I do not think there is much in the way of entertainment (piano player some nights and I think maybe a jazz band) but that is not an issue as there are so many places to go in Sorrento close by.

Room Tip: Choose rooms on floor 5 or above for the best views - worth paying extra for the sea view!
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank trevorlinton3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, 31 July 2014
Dear Sir,

thank you very much for taking the time to write such a detailed review regarding your recent stay at our hotel.

We are glad that you were pleased with your choice and we've read your review carefully, since it provides us with lots of positive feedback.

Especially your comments regarding the room and the suggestion to add some flowers or pots before the roof structure proved to be really valuable; we will discuss it into our next meeting.

We would like to thank you again for all your lovely words regardig the location, the staff and especially the pools !

We hope to welcome you again as soon as possible, until then please accept our

Best Regards

Customer relation care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Witney
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2014

We recently stayed at the hotel for 10 nights and absolutely loved it. Our room on the 9th floor had a stunning view over the bay and was very spacious, nicely decorated and very clean. Linen and towels were changed daily and the room was always spotless. The staff were very friendly and helpful and nothing was too much trouble. The pool area was amazing, stunning views, plenty of sun beds and lots of space. It never felt cramped and was such a relaxing place to spend the day. On our last day we had to leave early and when we went to check out we were given a lovely packed breakfast to take with us. This was very welcome and totally unexpected. We will definitely be going back to the hotel and would highly recommend it to anyone thinking of going to Sorrento in the future.

Room Tip: Choose a higher floor for the best views.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WitneyAngieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe M, Direttore generale at Grand Hotel Capodimonte, responded to this review, 24 July 2014
Dear Guest,

Thank you for your wonderful review on Trip Advisor.

It fills us with joy and pride to know that you loved your holiday with us.

Your kind words about our hotel, the rooms and the staff have made us very happy and we realize that our work is appreciated by customers.

Thanks again for your words and please come back soon, to spend another unforgettable holiday with us at the Grand Hotel Capodimonte.

Best regards

Customer relation care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Capodimonte

Property: Grand Hotel Capodimonte
Address: Via Capo 15, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#22 Romantic Hotel in Sorrento
#24 Luxury Hotel in Sorrento
#25 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Capodimonte 4*
Number of rooms: 189
Official Description (provided by the hotel):
A prestigious 4 Star Superior Rating Hotel built on the lines of the typical Mediterranean architecture, positioned on the rocky mountain dominating the town of Sorrento and the enchanting Gulf of Naples. A striking and imposing hall, wonderfully designed into the rock cavern ambience, is connected with the fifth floor of the Hotel, thanks to two fast elevators. Guests will be welcomed by a selected and highly professional staff. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Sorrento Capodimonte
Hotel Capodimonte Sorrento
Capodimonte Hotel Sorrento
Grand Hotel Capodimonte Sorrento

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