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All reviews cascading pools half board sea view bay of naples pool area lovely hotel evening meal our honeymoon poolside restaurant the cliff amazing views plenty of sunbeds pool attendant public areas mount vesuvius four star hotel town centre
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Reviewed 3 July 2009

We recommend this hotel very highly. We would like to give a particular mention to the Manager, Mr Giuseppe Vespoli, who corresponded and advised us about all our travel arrangements - taxis, hotels etc, before we left England. We had not travelled to that part of Southern Italy before and had many reservations, which he allayed personally in telephone and email correspondence with us before we left England. His Front Office staff were extremely welcoming as were the bar & restaurant staff.

The Housekeeping was excellent too - one of the few hotels we've used which did not have a blocked bath or sink!

  • Stayed: June 2009, travelled as a couple
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Thank SalisburyTaprobane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2009

When we booked our room we were aware that it would not have a sea view but we were not expecting to open our doors onto a grey concrete wall. Unfortunately this means that at no time during the day there is any natural sunlight - infact it was the worst "view" we have ever had.
The one "advantage" of the floor is that on Tuesday and Wednesday when there is live entertainment it is impossible to hear yourself speak in the room as the noise is terrible.
When we asked to move we were told the hotel was full (it was not) and the person on th reception was most unhelpful.
The towels for the pool were well worn and if you arrived after 4.00 pm the pool man had disappeared which meant that fresh towels were not available - not the sort of service I would expect.
The breakfasts were ok - but hardly original and there was no change in the offering all week.
Overall, an average hotel with upmarket aspirations which were not matched by the service.
A good tip - there is a small supermarket opposite the hotel which sells cold drinks and snacks - the service there was much better than in the hotel.
The public transport system puts ours to shame - you can be confident in using the trains and buses which are very regular and reasonably priced.

  • Stayed: June 2009, travelled as a couple
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2  Thank Daveles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2009

We stayed at this hotel for one week in June, having booked a package holiday. On leaving the hotel I left written feedback with the hotel. Sadly, although this hotel has many positive features I cannot recommend it for a restful holiday, or indeed if you wish to get a full nights sleep (as most people do on holiday).

The hotel has a excellent location with good views of the bay. The pools are impressive with a range of terraces, allowing you to get near to the pool or be more secluded. We receieved a good and friendly level of service fom staff at dinner,breakfast and in the bar. The quality of food was average and varied, much as you would expect on a package holiday, You should not expect to pay package prices and get restaurant quality.

We would have been happy to return to the hotel based on all the above points. However, we did not get a single night of undisturbed sleep. We stayed on the 8th floor in a partial sea view room. It was a lovely room with a nice view.The rooms have an electric roll down shutter instead of curtains, which is very effective at keeping out light. But people go to bed at a variety of times and when rooms next to and above us went to bed in the early hours the shutter noise was not welcome. Had this been the only issue I would have felt it reasonable. But we were repeatedly distrurbed late at night and early in the morning by guests dragging and moving chairs. The floors are tiled and the noise penetrates even ear plugs! The unpredictable nature of this noise means that you cant get used to it, it just wakes you up every time! Im sorry to say that a lot of the noise in the morning seemed to be caused by the chamber maid, who started work around 7. Carpeting the bedrooms would solve this problem, or maybe even those little pads that you stick onto the feet of chairs to stop them scratching the floor. In summary, as a couple we paid nealy £2000 for a week holiday that left us more tired than when we arrived. So would you want this?

  • Stayed: June 2009, travelled as a couple
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Thank Egor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2009

Just lovely. Position takes up the cliff side and spread on many floors making for interesting design. Most rooms have sea view. And wow what a view. High standard all round. High enough from the road to be peaceful. Enjoyed the Gala Buffet meal on our last night. Restaurant overlooked the Bay of Naples and even when there was a thunderstorm the lightening was fantastic.
Loved it.
Didn't need to use the car as walking into the town was less than half a mile on the flat. We were lucky and secured one of the 5 parking spaces outside the door but don't worry there was more parking available 50yrds away. Was 15 euros a day though in either place.

  • Stayed: June 2009, travelled as a couple
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1  Thank JFP09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2009

A group of ten of us spent six night's here and we had a lovely time. From the moment we arrived the staff were very good friendly and attentive, the staff at reception alway's helping with all of our request's, the bar staff never rushed us late at night and were alway's willing to stay as long as we did while the staff were friendly they never lingered of made you feel uncomfortable. The hotel itself was very clean the room's were nicely decorated light and spacey, the breakfast restaurant had the most amazing view of any i have ever eaten in. Before we went we read a few reviews saying that the food and drink was expensive the food was very competatively priced for sorrento, the drink was on the steep side but the measures were very LARGE. I would quite happily return to this place.

  • Stayed: June 2009, travelled with family
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Thank njdimond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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