We have been to this hotel 7 times over the last 18 years - we love the views, the spacious lounges and the service. I can only compliment the Bar, Housekeeping and Reception as their standards have remained very high. But OH DEAR - this year I cannot say the same for the Restaurant. It must be 4 years since we have stayed but the standards in the Restaurant have dropped dramatically (could it be the loss of the Restaurant Manager???). The Waitresses looked "scruffy" in their ill fitting waistcoats, shirts hanging out beneath and BLACK JEANS. I even saw one in sparkly trainers and chewing gum. Where has the staff training gone ?- talking and sharing jokes with each other, no warm welcome for the guests and they "whip" your plate away when you have barely finished eating (and other guests on the same table are STILL EATING)
The food is not to bad (but not 4 star) (it has't moved with the times) and Breakfast needs an update - FRESH FRUIT and more cooked selection. 3 star hotel in Greece last year had 3 times as much choice.
All inclusive is not a good option (we had no choice when booking) As there is so much to see in the area - guests are out most days so do not need an inclusive lunch and the lovely pool restaurant has gone !!!
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- Also Known As:
- Grand Hotel Sorrento