I normally do not write many reviews but I am compelled ro do so for those who get trapped into this one.
We arrived at the hotel and initial appearances and service were ok but not 4 star. Maybe in the 1980s it was (and is still stuck in) but definitely not now. Albeit it is an Italian hotel and standards for basic room amenities are questionable all the way through Italy.
Our troubles started in the foyer when the unrulely smell of sewerage was overwhelming on Day 1. After working our way to our room with the dodgy lift we entered the room (345). It was spacious but outdated and lacked the basics for the 4-5 star price tag given to us.
We proceeded to use the wash basin with taps that were so eroded from cleaning fluids on the surface they appeared to be originals. The cold water tap refused to turn off and appeared to be cross threaded. A phone call and no response for the night. We reported it again the following morning with assurances it would be fixed.
Day 2 - Nothing fixed by the time we returned from our day trip. However the smell of sewerage was now in the corridors and in most of the lower building. It was terrible.
We got to our room and used the tap. It finally gave out. We reported it yet again and someone turned up with a pair of pliers (I am not a plumber - but please why bring pliers to fix a washer - I do not know why they did this). He looked at it and said we cannot turn your room water off we have turn off the building and it is too late. At 11:30 pm that night they said we can change rooms. Forget it. I will live with the noise for the night as we were checking out in the morning.
The hotel feels liked it was run on a super tight budget with no regard for the customer. To the point that I think the hotel had been sold and was in some kind of contract phase (ie spend nothing). Fixtures were terrible, colour schemes were 80s vomit pastel types and basic hotel amenties virtually non existent by todays standards.
It's only saving grace was the 3 star local club style food for breakfast and dinner. Not even the wifi for writing up this reviewed worked well.
It is such a shame as the hotel with some TLC can be really great and live up to its claimed 4 star rating.
As I write this today we have moved into the more expensive Possitano area, into a genuine 4 star hotel with modern facilities and many of the basics we seasoned travellers have come to expect. (Heavily recommend the Hotel Pasitea in Possitano)
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- Also Known As:
- Grand Hotel Sorrento