We recently stayed at the Hotel Minerva at the tail end of our Honeymoon. We were immediately taken away by the beautiful view from our hotel balcony and the overall bright, colorful decor of the hotel. During our stay, we generally dealt with Franco, who was the the day time concierge behind the desk. At all times he acted friendly, professionally, and was eager to offer suggestions, hints, directions, etc.. On the other hand, the evening staff was a completely different story. Nello, who worked the main desk during this time, was rude, arrogant, and seemed annoyed by any question asked of him. On one of our last days we needed to exchange some dollars for Euro's and since it was a Sunday, we were unable to go to a bank to do so. We were told that such a transaction could be made at the front desk. Silly me, but I didn't work with Franco, and instead allowed Nello to make the transaction. The conversion he offered us seemed a little low, and when we double checked the rate online, it was drastically different from what was listed online and what we had received from banks throughout Italy. When confronted about the rate, he immediately became defensive, saying I was a "lucky man" and that he would allow me to get my money back even though this was "unheard of." (I forgot to mention earlier that this occurred on the last night of our stay. Earlier that day we requested a wake up call from Franco, and as usual he made a record of our request in front of us) After receiving our money, Nello and the overnight Concierge (Enzo?) confirmed our 4AM wake up call..TWICE. Needless to say we never received our wake up call, only a call to say that our shuttle bus was outside waiting for us. Initially when asked what happened to our wake up call, Enzo said "Hmm, I put in the wake up call..you didn't get it?" Later on his story changed and he said that Nello (AKA Michael) "must have forgotten to do it." For what was claimed to be an accident, we never received an apology or any type of sentiment of regret, only a "yeah, alright bye bye" when I told Enzo "tell Nello I know what he did." What a shame that such an upscale place has such low class, petty people working there.
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- Also Known As:
- Hotel Minerva Sorrento
- Minerva Hotel Sorrento