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Grand Hotel Riviera
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Reviews (1,267)
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All reviewsbathing platformthe cliffamerican barbay of naplessea viewprivate jettysweet trolleyhalf boardevening mealfantastic hotelour honeymoonelegant hotelterrace barten minute walksun deckwaiter servicespecial thanks
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Reviewed 17 September 2011

My Wife and I have just returned from a week in this hotel which was our second stay in just over a year. Both times we have stayed in a sea view room overlooking the Bay of Naples. The Hotel is well situated within about 5-10 minutes walk from the Town. It sits in a driveway away from the road and so is not noisy at all. The outside pool is cold but well maintained and in season has an attendant that issues towels, additional chairs and loungers as well as acting as lifeguard. Carrying on the swimming theme, a bathing platform is reached by a lift within the hotel and extends into the bay itself. The sea is reached by ladders on platforms and the main bathing area is served by loungers, chairs, tables and large umbrellas if required. An attendant is present within the hut that serves snacks, icecream and drinks within the hours. He is also very evident around to assist if required. He is an absolute star!. The Hotel itself is absolutely sparkling with marble floors and wonderful quiet sitting/reading lounge as well as a great bar with great staff and a bar manager who joins in on musical entertainment nights. The Resturant overlooks the bay and the food is well prepared, plentiful and for the half board guests has an adequate choice. The staff are totally professional, smart and great company whilst assisting with your every need. Reception is constantly resourced and CIRO who was our main 'frontman' was so kind and friendly. What he did not know did not seem worth knowing. We did when waking one morning discover ants within the floor/frame on the inside of our balcony. We reported it to Ciro prior to breakfast and on finishing and returning to our room found the hole plugged, and all trace of ants removed, never to be seen again. What fANTastic service! The many excoursions within the isle are good but beware the CAPRI BLUE TOUR full-day excursion costing over 80 euros each. It was certainly not the same as described in the brochure. It describes a small intimate tour of no more than 14 people maximum yet there were 20 which they put down to buying a bigger boat!. They state you will have beach free time to swim and snorkle. (10 minutes swim from the boat) "Light lunch" which cosisted of a cheese and tomato roll and platic cup of wine or water. (actually there were always small cans of beer, 'house wine' or water avaliable) You were then dumped in Capri for 3 hours and picked up for a return journey and a last swim (6 minutes this time) before back to port. Much of this ie a trip to Capri town could be done for about 30 euros return on the ferry and you can work out the rest of the mathmatics to see this was vastly overpriced. However, let nothing take you away from this superb hotel. It would not in my opinion suit children as there is nothing apart from the pool for them to do but for couples of any age who like a nice relaxing hotel then this is a definate one for you. Free WIFI is included throughout the hotel which is great for those who wish to stay in touch without costing a fortune. To all the Staff at the Hotel from Dave and Maggie Gibson in Room 201, we say a huge THANK YOU.

Room Tip: The sea view rooms look over the bay of naples and have a small balcony that has a small table and two chairs as well as deckchairs that can be erected. Some of the rooms have a flat roof in front of then although this does not really distract from the view.
  • Stayed: September 2011, travelled as a couple
    • Value
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9  Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2011

We love this gorgeous hotel overlooking the Bay of Naples! It is a refined, sophisticated beautiful structure perched atop a cliff with the best views of the Mediterranean imaginable. The staff is warm and very friendly and helpful. There is parking available. The hotel is only a few blocks away from the lovely main piazza in Sorrento. The piazza is a great place to have dinner and shop at the hundreds of wonderful places in this very gorgeous and clean city. The front desk also will provide you with a bus ticket for a short ride to the port. At the port you can purchase tickets for ferry rides to Capri, Naples, Ischia and other nearby ports. This is truly my favorite hotel in the world. The staff upgraded us to a suite after they recognized that we stayed there twice before (once in 2003 and again in 2007). I would strongly suggest that if you would like to see the Amalfi Coast that a great home base is this lovely hotel.

The hotel has a great "beach" area (no real beaches in Sorrento, but they did a great job using piers for sunbathing directly on the Mediterranean with a protected and gorgeous swimming area with the cliffs in the background that is accessible via elevator.) There is also a lovely pool area and a great place for afternoon drinks on the terrace overlooking the Mediterranean. The hotel includes a wonderful continental breakfast each morning with the best orange juice I've ever tasted.

Room Tip: Ask for water view - most rooms have water views, direct water views are spectacular.
  • Stayed: August 2011, travelled as a couple
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9  Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2011

This is our second stay at this hotel and I am glad to say not a lot has changed. The staff are all cheerful and helpful. We arrived too late for dinner but the Hotel had placed a tray of meats and cheeses in both our rooms. On arriving the staff at reception were very helpful particularly the gentleman who took our suitcases up and found that the lights in the room were not work. He immediately sorted the problem. Next day we went down to breakfast and our favourite waiter (Michelle) from our previous visit in 2009 was there to greet us. Throughout the visit the staff in the dining room at breakfast and dinner were always cheerful and helpful. Meals in the evening were vary varied and always cooked well and well presented. The wine list was exceptional if a little pricey. That did not deter us as on most nights we had a bottle of red and white.

The 'beach' area had changed slightly in that they have stopped charging for sunbeds and this led to a scramble for one on the first 2 days. However it was an Italian holiday and after Wednesday it got a bit easier. There is nothing I can say against this hotel as it is exceptional as before. We will certainly be returning. It is also very handy for walking into the centre of Sorrento.

  • Stayed: August 2011, travelled with family
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5  Thank paul_richards32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2011

Spent our honeymoon here this August and had a wonderful time. Best hotel either of us has ever stayed in. Beautiful balcony room with panoramic sea views. The hotel was immaculate, food was freshly prepared and portions were generous (we booked half board) and most importantly the staff were very helpful, polite and friendly - nothing was too much trouble. Very convenient location - near to everything, yet away from hustle and bustle. Would love to return in next couple of years.

  • Stayed: August 2011, travelled as a couple
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4  Thank jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

My husband and I found the Riviera to ooze old fashioned charm .The Staff were courteous and attentive without being overpowering.The views of the Bay are spectacular and an ideal spot for a pre- dinner drink.Yes drinks are not cheap, however I doubt that there are any hotels of this quality and location in Sorrento that will be cheaper.The train station is close by and the trains provide an excellent and inexpensive link for destinations like Pompei We took the half board option and Dinner was a real delight with a wide range of choices for each course,We would thoroughly recommend this hotel.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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4  Thank 582Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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