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“wonderful stay”

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Grand Hotel Riviera
Ranked #18 of 100 Hotels in Sorrento
Certificate of Excellence
London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“wonderful stay”
Reviewed 15 May 2013

We were made to feel so welcome at this hotel right from the start. The staff are super friendly, the rooms are cleaned to a high standard and all staff are very attentive. It was an excellent base in terms of location, easily accessible to the centre of Sorrento, you can stroll into town for dinner ( I would suggest only being B & B and not taking half board as evening food isn't top notch), but it's far enough way from then centre that you can have a peaceful relaxing holiday.

The facilities are great, in particular the private hotel beach. You take a lift through the cliffs down to your hotels own beach, we swam in the sea every day. The cheif concerige is also helpful, happy to book tables at the best restaurants in town, train times, bascially anything, he's worth his weight in gold.

Myself & my husband take holidays regulary and we can say that 100% this is the best holiday we have ever had : )

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank Lourda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 16 May 2013
Dear Guest,
thank you very much for your kind comments, we are happy to hear that you had a relaxing holiday and that our service was up to your expectations.
We really look forward to seeing you soon, thank you again
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,080 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
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English first
Broseley, England, United Kingdom
1 review
Reviewed 7 May 2013

We stayed at this wonderful hotel for 7 nights end of April 2013. We booked half board and were so impressed with the standard of food and level of service. The room was beautiful and the hotel was light airy and clean. The Pool was also lovely and the beach area was easily accessible. The hotel was suitably positioned in Sorrento, about 15minutes slow walkto the main square. I am so please we booked this hotel as others didnt have a view of the Bay of Naples and Capri. I would love to thank all the staff for a wonderful time, they were helpful, happy and went out of their way to make our stay so wonderful. For us it was truly a relaxing holiday and we will come back here again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 8 May 2013
Dear Guest,

thank you very much for taking your time to write such a beautiful review about your
experience at the Grand Hotel Riviera.
I am really happy that everything that you have mentioned made your stay in Sorrento an unforgettable one.
All the hotel staff and myself look forward to welcoming you again,

Kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2013

My husband and I just spent eight nights at the Grand Hotel Riviera. We loved it! The room that we had was spectacular with views of the Bay of Naples and Capri. The service was great and we want to specifically mention Gianni and Ciro (concierges) and Rafaela (housekeeping) who went out of their way to make our stay memorable.

Speriamo a tornare presto! Grazie mille.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank sherry l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 3 May 2013
Dear Guest,

Thank you very much for kindly praising our hotel so much!. I am really happy to hear that you have been pleased with your stay and thank you also from the members of our staff whom you have mentioned.
We hope to have you visit us back soon,
with kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

We had been to Sorrento twice before but the Riviera was very highly recommended to us so we decided that we would try the Riviera the following year(2012), after having a look around, we were very impressed !!! We had booked to go in September just for 1 week, however our plans changed and I phoned the hotel and within 2 minutes our stay was extended by 4 more days and arranged a car to collect us from Naples airport,without any fuss or hassle!
We had a wonderful welcome and the gentleman who I had spoken to, made us feel like VIP's when we arrived. We asked about visting a fish restaraut in the marina and within a couple of minutes they had book a table, a car to collect us and pick us up again, all with a smile!
Top marks to all the reception staff!
We had the most beautiful room, that even had a superb view of the volcano from the bathroom, how cool is that! The bed we found to be so comfortable with beautiful linen and towels, spotless bathroom and plenty of toiletries, thick gowns which were changed on a regular basis rather than weekly as most hotels do! The maids did a excellent job again top marks!
We had breakfast every morning out on the terrace with a full view of the bay of Naples and Sorrento's marina.The breakfast was plentiful and suited every nationality!Top marks again!
We were just staying on a bed and breakfast basic, however one night we stayed in for dinner and Steve ordered Pea Risotto as starter which I tried after I finished my prawns. What a risotto!!! It was just heaven, I had never tasted a risotto like it, simply the best ever!!!
We spent a lot of time down on the deck which has a lift down to it and is a private decked area, which has ample sun loungers, towels and parasols.The area is looked after by Carmine (sorry if it's spelt wrong), he was such a funny and friendly guy with such a dry sense of humour, he had us in stitches but was very knowledgeable about the area and was very attentive to all the guests.Top marks again!
We were very sad to leave but we said that we would come back in a couple of years because we had arranged to go to America in September 2013 to visit family! However we have now booked 1 week back at the Riviera in May because although we are looking forward to visiting the States, I feel that I left my heart at the Grand Hotel Riviera in Sorrento, beautiful hotel, fabulous views,rooms, food but I think that the staff are the best and it's the staff that makes a holiday special, they certainly did for us!!!!
This year we are celebrating 20 years of our meeting so it's a special year for us and I can't think of any where else we could go to make our anniversary so special!
PS. This year we are going bed, breakfast and dinner so we don't miss out on that Risotto!!!

Room Tip: Choose a seaview!!!
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  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2013

We stayed here for a week in May 2012 and would most definitely recommend this hotel for a break. Great service with friendly staff. Pool was lovely and so too was the beach area. Hotel has beautiful views over the bay. Within easy walking distance of Sorrento.

Definitely one to visit for a very relaxing stay.

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank TealIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland, England
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 October 2012

My wife and I stayed at this hotel from the 5th to the 12th October 2012. It is located on the cliff edge in a quieter area of Sorrento. I suspect that if there is a football match at the nearby ground it could be a little noisy for a short time. It commands excellent views over the Bay of Naples towards Vesuvius.
The hotel is well appointed and I could not find any fault with the food which I thought was excellent. Again all the staff were fine even though it was coming to the end of the season and I suspect they were a little weary and thinking of their holidays.
There was a problem with the room (219) which was kept clean and tidy but seemed to have a problem with ants. We were not the only room affected. The hotel made attempts to deal with the issue but they seemed to pop out of the woodwork for the whole week and I suspect we even retuned to ‘blighty’ with one or two in the suitcases. That said we had an excellent holiday at the hotel and I recommend the bathing platform to go for a safe swim but the cost of the drinks there will make your eyes water.
Others have commented of the small bar some 100 metres to the right of the hotel next to the football and tennis club. It is well worth frequenting as the beer and wine are cheap for Sorrento and they will make you a meal to take on the plane and all done with a smile!

  • Stayed October 2012, travelled as a couple
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Helpful?
6 Thank Paul_Bunker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2012

Whilst this is a lovely hotel with excellent staff, it certainly has its downside. Our room was really quite small with virtually no view. Breakfast was average and the evening meal was certainly not 4 star, in fact we ate out on more than one occasion which was a pity considering we had booked half board. If you are a vegetarian or diabetic beware, you have only one choice every day and that's it. The evening meal was a great disappointment. Bar and wine prices are excessive especially when you consider there is a small bar/cafe nearby which charges only a quarter of the hotel price. There was no evening entertainment leaving the hotel like 'The Mary Celeste', totally without soul. The swimming pool is more like a large paddling pool!! Another disappointment. There were no courtesy daily newspapers, which is something we would expect from a 4* hotel (rated a 5T with Thomson's), Didn't get much sleep as he beds were as hard as bricks.

This is a nice hotel but be aware of its failings.

Room Tip: If you want a room with a view then be prepared to pay for it.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marlin2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#17 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 100
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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