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“Come Back to Sorrento”

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Grand Hotel Riviera
Ranked #17 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 31 May 2013

A beautiful hotel overlooking the Bay of Naples, with express elevator going 200 feet below to the private pier. (Many guests arrive on their yachts!) I remember the pink marble floor of the lobby, the excellent dining rooms and bar. I arrived at this hotel on the same day two years in a row. On my first visit I had a Bloody Mary in the bar; a year later, I ordered Campari e soda. The bartender said, "No, Signor." I said "What, no Campari in Italy?" He said "Si, Signor - Campari in Italy - but for you is Maria Sanguinosa!" What a memory - the mark of superior class hotel personnel.

Room Tip: Any room facing the bay.
  • Stayed: June 2012, travelled solo
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1  Thank Charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 1 June 2013

Dear Guest,

Thank you very much for your beautiful review and for choosing to stay at the Grand Hotel Riviera again.
The Management is very grateful for your kind words about the elegant atmosphere and the attentiveness of our staff.
We all look forward to welcoming you again in the near future,
with kind regards

Gianni Cartiglia

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705 - 711 of 1,214 reviews

Reviewed 29 May 2013

We stayed at this hotel from the 6th to the 17th of May 2013 and had a wonderful time. We stayed at this hotel approx.10 yrs ago and have since stayed in other hotels in Sorrento. However ,The Grand Hotel Riviera has always remained our favourite! Why you may ask ,well, number 1, Location,location,location - it is so peaceful - no ferry noise, no road noise ,in fact no noise at all apart from the sea, fabulous ! Number 2 - The view - absolutely stunning views and scenery across the Bay of Naples, just beautiful ! Number 3 - There is no tacky entertainment at this hotel infact no entertainment at all ,which is bliss !!! Number 4 - Value for money- This is exceptional as half board was included in the basic price, which is not the case in neighbouring hotels !- Number 5 - Last but not least the hotel staff - very special thanks to Giavani , the head restaurant manager , who was simply delightful and so accommodating for 2 choosey vegetarian ladies ( my mother and myself) - We would also like to thank Louigi ,Gennaro, Antonino,Franco and Giavana for there very friendly but none intrusive service. Special thanks to the bar staff Claudio, Gennaro and Davide who made our aperatif so special with their very friendly yet none intrusive interactions.We absolutely loved our stay here and are currently looing to book for October this year.

Room Tip: sea view rooms are spectacular
  • Stayed: May 2013, travelled with family
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Thank happyholidays52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 30 May 2013

Dear Guest,
Thank you very much for praising our Hotel so much and appreciating the peace, the views, the good value for money and above all the attentive service that our staff provided.
From June until September we do have live entertainment twice a week at the bar, though it is not loud and does not disturb the guests at all.
We look forward to welcoming you again in October,
with kind regards
Gianni Cartiglia

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Reviewed 29 May 2013

Just returned from our honeymoon and wishing we were back already. The hotel is perfect, our room was clean, spacious with a side sea view and wow what a view we wouldn't have changed it for the world. The staff are all warm, inviting and helpful very in fitting with the ethos of the whole hotel. The food was amazing, breakfast on the terrace over looking the bay of Naples is not something you will ever forget and the fine dining at dinner was superb. The location is a great one within easy walking reach of Sorrento but still remaining quite and secluded enough. We would love to thank everyone who helped make our honeymoon so special for us.

Mr and Mrs Farbrace Room 207

Room Tip: We had a side sea view room and it was still amazing so don't turn down this hotel just because...
  • Stayed: May 2013, travelled as a couple
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1  Thank Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 30 May 2013

Dear Guests,
thank you very much!
We are absolutely delighted to hear that your honeymoon at the Grand Hotel Riviera was an unforgettable one.
The Hotel is known to be a romantic destination thanks to the views and the care of the staff, who always do their best to make the guests’ stay special and nothing is too much trouble for them.
We look forward to seeing you soon at the Riviera, perhaps for your anniversary?...
Thank you again
Gianni Cartiglia

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Reviewed 22 May 2013

We have just returned from a wonderful 11 night stay,we travelled on the 29th April. This was our 7th visit to this hotel.

The location - The RIviera has an unbeatable position.It is tucked away in a quiet corner away from traffic noise on a craggy cliff above the Bay of Naples.The main square (PiazzaTasso) is a 10-15 minute walk away where you can find lots of shops,bars and restaurants.

On arrival you will be assisted with your luggage by one of the Porters then you enter a huge,beautiful,cool lobby and area greeted warmly by one of the Concierge staff. Gianni,Ciro and Bruno are the face of the Riviera,the standard of customer service they provide is truly World Class.They are professional,friendly and extremely helpful, nothing is too much trouble for them, they are the font of all knowledge! Also not forgetting William, Salvatori and Mario who work alongside the concierge to cover duties,they are always cheerful and love a quick chat.

We booked a standard room which met all our expectations (thanks to William) The room was a good size with a large balcony,tastefully decorated and plenty of storage and are immaculately cleaned (thanks to the cleaning staff who are simply brilliant and work extremely hard).The bathroom has a hair dryer and toiletries are provided.

The restaurant is beautiful such attention to detail with stunning views out to sea. GIovanni or Luigi are always there to greet you and politely chat to their guests. We stayed half board basis. Breakfast is an extensive,hot and cold buffet and if you want an omelette or fresh boiled egg they will cook them to order.The staff are very obliging.

Evening meal is much more formal,the menu is varied and we find the food to be of a very high standard and they are served hot which is a must for us. Great choice of wines and reasonably priced for a restaurant in a 4 star hotel.A Huge thanks to all the waiters for the professional and standard of service they provide, they make a difficult job look very easy. But my extra special thanks goes to Gennaro who served us once again he is a real character and an expert at what he does.

The American bar is the hotels jewel in the crown because of the most beautiful views out to sea. The terrace sits on the cliff edge overlooking The Bay of Naples.Capri and Ischia to the left and Vesuvius to the right. Here you can order snacks at lunchtime or sit with a drink watching the boats come and go.The ambience of an evening is gorgeous. Claudio (bar manager) is such a gentleman and a lively character, he clearly loves his job and is very proud of his well kept and well run bar by himself and his team Davide,Gennaro and Antonio. Thanks to Davide for strawberry rose.

The hotel has a great pool area with plenty of sun beds and deck chairs (no charge for sun beds) and towels are provided. the hotel also boasts its own private jetty accessible by a lift and it is very safe to swim in the sea.

We had a fabulous 11night stay at The Riviera made all the more special by the people we met and the welcome and service we received from the staff.Thanks to everyone for their part in making our holiday so fabulous and memorable.

l'anno Prossimo
Mr and Mrs Robinson.

Room Tip: We don't spend an awful lot of time in the room so always book a standard room.But if you do the...
  • Stayed: April 2013, travelled as a couple
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11  Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 23 May 2013

Dear Mr and Mrs Robinson,
thank you for your fantastic review, there are no words to describe how grateful we are.
The hotel owners and the whole staff just cannot wait to see you again at the Riviera,
see you soon

Gianni Cartiglia

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Reviewed 21 May 2013

We are 5 ladies that stayed at your hotel for 7 days i May.
We were very welcomed at the reception when we arrived and we got two wonderful rooms with a seawiev. We stayed 3 in one room and it was plenty of space and a big closet and at least two chest of drawers ,we could pack up all our clothes.
We got a wonderful table right at the window with a spectacular wiew of Naples and Sorrento. Luigi looked after us every day both at breakfast and dinner and saw that we got everything we asked for. The food was wonderful we really enjoyed , from mrs Andersson and Mrs Sjoeberg a thanks for the profiterolls with chocolate.If we wanted to change dinner for lunch there were no problems and we were also recommended very good restarants in the old Sorrento.
We spent several days on deck and had lunch there also it was superb and we all thank Mr ?? (don´t remember his name) for all his help.
We were out for a walk almost every morning and this hotel has the perfect location for that and for walking in for great shopping.
This was the second time we spent at hotel Riviera, the first time was year 2000.
Thank Gianni for making our trip so wonderful we certainly are coming back and bring our husbands. And we recommend this hotel to everyone we know are going to Sorrento.
Thank Luigi and Luigi and Antonini and everybody else in the staff from all of us.
Love from Mrs Nyvang, Mrs Sjoeberg, Mrs Larsson, Mrs Herseaus and Mrs Andersson

  • Stayed: May 2013, travelled with friends
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Thank elisabeth n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 23 May 2013

Dear Guests,
thank you very much, we are absolutely flattered by your words!
The staff, the position and the view are our strength. Our staff members are very helpful, friendly and professional and they are always more than happy to help our guests.
We are also very pleased to hear that you enjoyed the food and the yummy chocolate profiteroles – next time don’t forget to try our “Delizia al limone”, the typical Sorrento cake.
Thank you once again, I really look forward to welcoming you again at the Grand Hotel Riviera,
with kindest regards
Gianni Cartiglia

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Reviewed 19 May 2013

Our family stayed at this hotel in may 2013, I chose this hotel for the wonderful views over the bay of Naples and we were not disappointed, we had a early flight and on our arrival we were told because we had a early flight our rooms were made up early so they would be ready for our arrival, which we thought was really kind of them as they did not have to do this, our bags were then taken to our rooms for us and we were shown how things work,
The hotel was so lovely and clean and the views from the hotel are amazing, we had a side room with no sea view and to be honest did not bother us as we did not spend much time in the room only to sleep, and you can get the wonderful view from the terrace and American bar and relax in the comfortable seating,
The food was excellent and a good choice we had the same table every night which was by a window and over looked the bay and mount Vesuvius, all the staff were extremely
Friendly and helpful and we were looked after by the wonderful Michele who could not do enough for us making sure that everything was perfect for us, he was really a wonderful man who we all looked forward to seeing every night,
We then finished our night off by visiting the American bar and was looked after by the lovely Claudio who alway had time to chat to us and ask us about our day and Gennaro who according to my daughter made the best hot chocolate she has ever tasted,
When we came back to the hotel after a day out Ciro always had our keys ready for us without us having to ask for them, and whoever was on reception you were alway greeted and acknowledged

I can't thank the staff enough for making us feel so welcome and our holiday so enjoyable, I would have no hesitation in recommending this hotel to anyone and we would definitely stay here again if we every returned to Sorrento

  • Stayed: May 2013, travelled with friends
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1  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 20 May 2013

Dear Guest,
Thank you very much for your glowing review!
We are extremely pleased that you enjoyed the meals and the restaurant , and above all the service provided by our staff, who are always very attentive to every guest’s request and try very hard to make them feel like home.
Thank you also from our employees whom you have mentioned and we all hope to see you again in the near future.
With kind regards
Gianni Cartiglia

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Reviewed 16 May 2013

I usually avoid beachfront hotels, because they tend to disturb the serenity of the surroundings. But the 8 days spent at Grand hotel Riviera were different. The Riviera has a sunny, chique, Italian elegance, has a private "beach", offers breathtaking views of the bay of Naples, and the island of Ischia. We had a room with lateral seaview and loved it. The three course evening meal is varied and of high quality. I especially enjoyed the tasty breakfast on the terrace, close to the majestick seagulls. The pastries and desserts are truly out of this world. The staff couldn't be more kind and are always genuinely devoted to giving you a beautiful time.

Room Tip: In Sorrento it is better to avoid a room close to the often noisy streets.
  • Stayed: May 2013, travelled as a couple
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1  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 18 May 2013

Dear Guest,
Thank you so much!
We are really pleased that you enjoyed your recent stay with us at the Grand Hotel Riviera.
Yes, you are right, it is very pleasant to sit back and sip a drink whilst enjoying the magnificent view of the Gulf of Naples, Ischia and Mount Vesuvius, expecially when the sun sets and the horizon glows with its beautiful colours.
Thank you for particularly appreciating our desserts!
We hope to see you again soon,
kind regards
Gianni Cartiglia

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Additional Information about Grand Hotel Riviera

Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#16 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range: £172 - £392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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