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“Spectacular”

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Grand Hotel Riviera
Ranked #20 of 100 Hotels in Sorrento
Certificate of Excellence
2 reviews
“Spectacular”
Reviewed 18 June 2013

Just returned from staying at the most beautiful Grand Hotel Riviera. Firstly thank you to all staff from reception who could not do enough to help you and went out of their way to make sure we were accommodated, cleaners, waiting staff, bar staff, and anyone else involved in the running of the Riviera, you are all truly outstanding in the jobs you do and this is reflected in the 1st class service that you offer.

We had beautiful food from breakfast sitting out overlooking the sea to our 3/4 course evening meal of which there was plenty of choice and nothing the same the 2 weeks we stayed.

The bar manager in the American Bar bent over backwards to accommodate us the night before our wedding when we wanted our 17 guests to meet us for drinks at the Riviera so that they could all soak up the ambiance overlooking the sea.

We got married in our first week staying at the Riviera and even though we did not hold the wedding here the staff could not have been more attentive. I enquired for my dress to be steamed and it was done immediately, we were left a bottle of prosecco to celebrate which was such a lovely touch and constantly asked by staff how it all went and congratulating us which made us feel touched that we were recognised and remembered.

We went onto Rome at the end of our trip and the morning we went we were brought breakfast to our room as we left before breakfast started. These little touches the hotel offer are so meaningful.

We cannot wait to return to Sorrento and definitely the Riviera. I am now thinking what better way to spend every wedding anniversary than back where we got married.

So thank you Grand Hotel Riviera for making our wedding and holiday one to remember forever

  • Stayed June 2013
    • Value
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Helpful?
Thank Bec-DeanHenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 19 June 2013
Dear Guests,
Thank you so much for your fantastic review!
Our hotel staff are constantly trained in order to give that “magic touch” and they know that attention to detail really makes the difference.
We are delighted to hear that your stay at the Grand Hotel Riviera was a memorable one and we really look forward to welcoming you again, perhaps for your anniversary?...
Kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (324)
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English first
Manchester, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2013

We stayed for our 40th wedding anniversary. Beautiful hotel excellent location . Views were panoramic from the lounge balcony. Meals of vegan preference were acknowledged and well presented. Luigi the head waiter was very professional, well groomed and of impeccable mannerism. Our room was at the back of the hotel over looking lemon trees and the distant hills. The only disadvantage was some nearby extractor fans but after the first night we really didn't notice them and we got a good nights sleep. For vegan vegetarian alike go to Mondo Bio in the town shop/cafe just for the experience. Ask at reception for directions I am sure they will be only to pleased to oblige. Would we go back again to the Riviera definitely.

  • Stayed June 2013, travelled as a couple
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Helpful?
1 Thank anita s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 19 June 2013
Dear Guests,
Thank you for your nice words about the elegance of the hotel and the professionalism of the restaurant staff,
we are really grateful and we hope to see you soon at the Grand Hotel Riviera in the near future,
kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harwich, United Kingdom
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 June 2013

Just returned from a week's stay at the Grand Hotel Riviera and will certainly be returning there again in the future. All hotel staff exceptionally helpful and we were well looked after. Everywhere kept exceptionally clean. Sunbathing deck area easily reached by lift inside the hotel. Eating breakfast outside on the terrace a perfect start to any day and at dinnertime watching the sun set every night whilst you were eating you couldn't want for a better setting. Good choice of food (waiter service). Wine and drinks not cheap but good value for money in such a nice hotel. Town only a 10 minute walk away to experience local shops and restaurants. As it was our wedding anniversay we treated ourselves to a chaffeured car for the day to drive the Amalfi coast - not to be missed. The consierge was so helpful in organising this for us and choosing a driver who added his local knowledge to making our trip a day to remember.
We had chosen to travel from the airport by train as we like to get a feel of the area but it was an experience we chose not to repeat on our return as travelling with suitcases we felt very vulnerable and our Citalia rep along with the hotel were more than helpful in organising a car for our return trip. Used the local train to get to Pompei no problem but travelling into Naples not for us. Think next time we'll give the bus a try.
Overall excellent location for enjoying both the sun and the culture and we'll certainly go back to the same hotel again.

Room Tip: We chose a side sea view room and it was just as shown in the brochure - great view over the Bay of...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 19 June 2013
Dear Guests,
Thank you very much for your kind words of praise about our hotel, we are so glad that your wedding anniversary was a very special one and we just cannot wait to see you again at the Grand Hotel Riviera!
Kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south yorkshire
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2013

After staying at other hotels in Sorrento for the last 6 years , my sister and I was dubious about the move..how wrong were we to be doubtful !!! The riviera is a wonderful 1st class hotel and all the staff ,front desk ,concierge ,maitre'd, waiters waitresses ,bar staff and not forgetting the housekeepers and porters..ALL of you FANTASTIC STAFF at the RIVIERA !!! Helpful but discreet , very understanding of our needs , nothing was too much to ask of them..we felt so welcomed on our first visit to this hotel and may i say it is fantastically clean... The food was of excellent quality and the views from the window seat areas in the dining room are fantastic.. Breakfast on the terrace we will never forget ,constant hot coffee brought to he table form the lovely staff.. All in all we truly loved it and are planning a return visit in the near future .. So many thanks ,warm wishes and special hugs to our friends at the riviera ... Bless you all you are fantastic hosts ... Love to giavanna ,Sonia ,Michelle ,Antonino , Claudio,Davide, Franco ,luigi, and not forgetting giavanni..you all made our holiday feel warm and happy . Love and hugs from jean Davison and janet nixon ... Xxxxxxx

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank ginajanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 16 June 2013
Dear Guests,
Thank you very much for your wonderful review, there are no words to describe how grateful we are!
We are extremely happy that your experience at the Grand Hotel Riviera exceeded your expectations and we really look forward to welcoming you again,
kindest regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 June 2013

Recently returned from two weeks stay. The staff were very friendly and attentive, we felt very welcome. The views were stunning and the food second to none. Rooms and hotel very clean. An evening on the terrace with a chilled bottle of wine in the company or Claudio and his staff was very pleasant. We would recommend this hotel and Sorrento to potential visitors.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Holly_S_Bolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 16 June 2013
Dear Guest,
Thank you!
We are so happy that your enjoyed the beautiful views, the quality of our food and the pleasant company of the head barman Claudio and his staff..
We cannot wait to have the pleasure of seeing you again at the Grand Hotel Riviera,
kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farehamc
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 June 2013

We have just spent the most perfect week at the Grand Riviera Hotel from 24th to 31st May 2013.The hotel is exceptionally clean and the staff are welcoming, polite and most courteous. We loved the colour scheme of our room and the maid service was exceptional. By the time we returned from breakfast our room was clean. We used the extra duvet as a second pillow during our first night and the following day it was replaced with more pillows. The huge lounge was relaxing with the most amazing views of Versuvius and Capri. The American Bar was contemporary and romantic with very attentive staff. We danced spontaneously with other guests during the Tuesday evening entertainment provided by a delightful vocalist and keyboard player. The restaurant was amazing...more attentive staff and a delicious menu always served with professionalism and discretion. We loved all the waiters and Giovanni the Restaurant manager who all did everything to make sure our stay was happy and comfortable. It is probably one of the best hotels we have stayed in and will certainly return. It is a fantastic location for visiting Sorrento...only a 10 minute stroll into the centre. Likewise, if you wish to catch the train to Pompeii and Herculaneum. The Reception Staff were always very helpful. They were able to speak any language! Than you all so much for a truly delightful stay.

Room Tip: We had a room with a sea view.
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  • Stayed May 2013, travelled with family
    • Value
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Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 13 June 2013
Dear Guest,
Thank you so much for writing such a glowing review!
All the staff who work in housekeeping, at the bar, in the restaurant, at reception and so on are very grateful to you.
It is words like yours that make us proud to work for the Grand Hotel Riviera.
We all hope to see you again in the near future,
kind regards
Gianni Cartiglia
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Hasselt, Belgium
1 review
Reviewed 10 June 2013

We really like to share our pure satisfaction with this 10 days stay at Grand Hotel Riviera in Sorrento. Sorrento was wonderful and romantic, but staying in such a beautiful place, where peaceful and quiet enjoying was a daily factor, the super friendly staff, discrete but very present and helpful, sympathetic and warm, added to the charm of the beautiful region. A delicious place to be, even for the vegetarians that we are, nothing was too much for the personnel to accommodate our wishes. The very special Italian charm of the personnel was a bonus above all other good things. Very recommendable.
Myrna Mann, Ilona Vishnevecki, Hasselt, Belgium

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myrna m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 13 June 2013
Dear Guest,
Thank you for sharing your experience at the Grand Hotel Riviera with the Tripadvisor readers.
The hotel is renowned not only for the attention at every detail, but for the professionalism and friendliness of the personnel as well.
We look forward to welcoming you again at the Grand Hotel Riviera soon,
kind regards
Gianni Cartiglia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#18 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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