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“Excellent hotel, brilliant location..”

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Grand Hotel Riviera
Ranked #18 of 100 Hotels in Sorrento
Certificate of Excellence
Clacton-on-Sea, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Excellent hotel, brilliant location..”
5 of 5 bubbles Reviewed 5 July 2013

We have arrived home this evening after having had a weeks holiday at the Grand Hotel, what a wonderful time we had. Really is more geared to adults looking for rest, relaxation, beautiful views. Nothing really for youngsters. The hotel was spotlessly clean. Our room was a side room which overlooked a orchard with lemons and oranges growing.
Staff very helpful and pleasant, nothing was too much trouble. The food was excellent.
So many trips to do we had to choose which we most wanted to do, we decided on Capri for a day, the Amalfi coastal day trip. Both of these were pre booked. We went to Pompei on our own and it was so easy, train from Sorrento town (10mins walk) this cost 3Euros return each about a 25min ride, when leaving the train Pompei is well signposted this again was only a 10min walk cost 11Euros each, if you are a pensioner and take your passport you willhave free entry.
If i have one thing i did not like to see was on our last morning waiting to leave i saw a gentleman give the pool attendant something with that the attendant got two towels and saved him chairs around the pool.
Otherwise well done we will certainly tell others about your hotel.

Room Tip: There are lifts so you do not need to use stairs if you are unable to climb. we were on the side and...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomas211007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 6 July 2013
Thank you very much for sharing your experience at the Grand Hotel Riviera with the Tripadvisor readers.
We are very pleased that you appreciated the quality of the food, the professionalism of the staff and the position of the hotel, just ten minutes walk from the city centre and far away from busy streets therefore very quiet and relaxing.
We really hope to see you again in the near future.
Kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,085 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (311)
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London, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 July 2013

Just returned home from our 3rd visit to this wonderful hotel. The view is fantastic, the food and service are great. The staff will go that extra mile to ensure you enjoy your stay. Rooms are clean and well maintained as are the grounds. the hotel is conveniently sited (we think) with an easy 10 minute walk to Sorrento town and harbour. Evenings at the hotel bar are quiet and relaxing with local artists performing a couple of times a week.
People who deserve a special mention are:
Rosella (our waitress) Giovani (Head waiter) Claudio and his team (Davide and Genaro) and Pepe the pool.
Easy to see why so many people return year after year.

Room Tip: Front sea view is recommended, but I will not mention our room number as we want it next year
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 6 July 2013
Dear Guests,
Thank you so much for writing such a glowing review!
We have very many guests who visit us year after year and your words explain exactly why this happens.
The whole hotel staff are very grateful to you and we look forward to welcoming you again next year.
Kindest regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

Just got home after treating my father to a trip to HIS fathers homeland. He was completely stunned by the experience of staying at this hotel! Everything was wonderful and the reception staff couldn't have been more friendly or helpful. They helped with everything from booking excursions to tables at restaurants. They were very knowledgable about the area and always a friendly smile, even when they had lots to do.
We did lots around the area including staying at other hotels nearer Naples but our stay at this hotel was the high point of our trip. I can't give enough praise!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D_Julio_Stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 4 July 2013
Dear Guest,
We are extremely grateful for your lovely words about the Hotel and we are so happy that your visit was a memorable one.
Thank you especially for praising our Concierges who always try hard to fulfil every guest’s need.
They are aware that attention to details makes the difference.
We cannot wait to have the pleasure of seeing you again at the Grand Hotel Riviera.
Kindest regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranston, Rhode Island
1 review
4 of 5 bubbles Reviewed 2 July 2013

We just returned from a trip to Italy and stayed at the Hotel Riviera when we were in Sorrento. It is the perfect location to the center of Sorrento where there are many restaurants, cafes, and shops. We had a room with a seaview with a balcony and the view was spectacular. The restaurant breakfast buffet was very good and offered a variety of food choices. The staff was very friendly and very helpful if you had any questions.

All in all I would certainly recommend this hotel and would certainly consider staying again if I returned to Sorrento.

Angela G.

Room Tip: A seaview room is worth paying for, the view is amazing.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 3 July 2013
Dear Guest,
Thank you for sparing your time in writing a Tripadvisor review.
We are very pleased that your recent visit was a pleasant one and we look forward to welcoming you again to the Grand Hotel Riviera.
Kind regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynnfield, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 July 2013

Just stayed in Sorrento for 2 nights at the Hotel Riviera with my children. We had two rooms with ocean views, and the view alone was so beautiful it made me teary. Cruise ships docked outside with fireworks at night. Comfortable, sparkling clean rooms, excellent breakfast, and staff that simply could not be more helpful or personable. Walking distance to Piazza Tasso and beaches -- the only problem we had is that we did not want to leave. We will DEFINITELY be back - thank you for a magical stay!!

Room Tip: Ask for an ocean view room - it is well worth the supplement
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 3 July 2013
Dear Guest,
Thank you so much for your kind words of praise about the decor of the rooms, the quality of our breakfast and the breathtaking views over the Gulf of Naples, and above all for praising the hotel staff, who are the most important asset of the Grand Hotel Riviera.
We really hope to see you again in the near future,
kind regards
Gianni Cartiglia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 29 June 2013

This is the ninth time visting this hotel, and I must say the standard is still superb . The staff couldn't do enough for us. We have stayed in two other hotels in the past over 12 years but we always return to the grand riviera. Claudio is a very special man very professional but so friendly.

The management upgrade the hotel every year, so the standards never drop. The food in the hotel is excellent plenty of choice.

I would like to say a big thanks to all the staff for another memorable visit.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 30 June 2013
Dear Guest,
thank you for your fantastic review, we are really flattered by your kind words.
We are so happy that your stay at the Grand Hotel Riviera was a memorable one again and we cannot wait to see you soon!
Kindest regards
Gianni Cartiglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2013

We have just come back from a wonderful week at this hotel. The staff in reception, concierge, dining room staff, pool staff and the sun deck staff, were all very friendly, helpful, in fact they couldn't do enough for us!

We went on a half board basis and were a little apprehensive about doing this due to bad food experiences at other hotels in the past, but the food was fabulous. There were four courses every evening, each night the courses were different. We never made the dessert as we were too full.

We had a sea view room and the view was breathtaking. We could see both Mount Vesuvius and the Isle of Ischia from our balcony.


We would recommend paying for either a sea view room or side sea view as these are away from any potential road noise.

The hotel is about a 15 minute stroll to the centre of Sorrento and about 20 minutes to the Marina Piccola, where you can get ferries to Capri, Positano and Amalfi. We did the Positano trip and it was wonderful.

I wouldn't recommend this hotel for families with small children, as there is no beach, just a bathing platform and you access the sea via ladders down to it. The hotel pool did however have a toddlers pool.

The only minor complaint we had was that our room was directly below the restaurant and every morning at around 7am when the restaurant opened for breakfast, we could here the sound of chairs being dragged along, but as we are early risers it didn't bother us too much.

This is our first holiday in Sorrento but we will definitely be going back next year. Many thanks to all the staff at the Grand hotel Riviera, for helping to make our holiday so enjoyable.

Room Tip: Pay the extra for the sea view room, as the view is breathtaking.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1910Cheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 28 June 2013
Dear Guest,
Thank you very much for sharing your experience at the Grand Hotel Riviera with the Tripadvisor readers.
We are so glad that you appreciated the quality of the food, the breathtaking views and the friendliness of the hotel staff.
As you said, the hotel is situated in a strategic position if you wish to visit Capri, Pompei, Mount Vesuvius, Positano, Amalfi, Ischia and much more. Our Concierge staff are always more than happy to help the guests make the best of their holiday by providing precious information and “secret” tips.
We really look forward to seeing you again in the near future,
kind regards
Gianni Cartiglia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#17 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 100
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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