This is the most unhygienic hotel we have ever been to. The waiters held around where you eat on the forks, they carried your coffee-cups where you drink, in the beach cafe they put the plastic glasses in the sink and used them again, and they even served a bottle of water with a used chewing-gum inside. When we discovered this, after having drunk some of the water, they promised to examine the water if I signed a paper in Italian, which I did. After several months we still haven't heard a word from them despite phone calls and e-mail, also to the director, from me. The water is probably the reason why we got sick. Dirty bathroom-floor, ants everywhere. We asked for a quiet room, but woke up at 7 every morning, to have hours of noise from tables and chairs being pushed on the stone floor in the breakfast-room upstairs. With a few exceptions in the reception the staff was extremely unfriendly, unpolite and unprofessional, never returned a smile and treated you from the very beginning as if they disliked having guests. The beach closed at 6:30 pm, after that it was forbidden to be by the sea. We have been to very many places all over the world, but never experienced anything like this hotel.
- Official Description (provided by the hotel):
- Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel Riviera Sorrento