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“Most friendly and helpful staff”

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Grand Hotel Riviera
Ranked #19 of 100 Hotels in Sorrento
Certificate of Excellence
Level 5 Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Most friendly and helpful staff”
Reviewed 3 November 2013 via mobile

This hotel has the most amazing views without being too near to the harbour with the noise of the ferries. We were lucky to have very good weather and enjoy sitting by the pool or the bar balcony. Our room was large for Italy and we had fresh white towels every day. Everywhere in the hotel including our room was very clean and tidy.
The staff went out of their way to make sure we had the best holiday giving us advise on trips and arranging transport. All the hotel staff were friendly and helpful.
We had half board and had a good choice of food at breakfast and evening meal which was all of a high standard.
Thank you for a wonderful holiday.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (325)
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English first
Portsmouth, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 November 2013

From our arrival to the time we left we thoroughly enjoyed our stay. Our bedroom was with a sea view, some stunning sunsets and well worth paying more for.
Cleanliness in all areas of the hotel is excellent. Room comfortable and a large balcony with both table and chairs and deck chairs.
Staff friendly and helpful and eager to assist.
Our stay was half board and enjoyed the meals each evening. Our last day was the same day as the hotel was closing for the end of season, if we did not know this we would have been none the wiser as the service was impeccable
Sorrento is a beautiful place to visit and the hotel is only a slow 10 minute walk into it. Plenty of places to have a coffee or ice cream!!
The only downside was the drinks are rather expensive.

Room Tip: Sea view well worth paying extra for.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kayW61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Buzzard
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 October 2013

The hotel is excellent,lovely bedroom with stunning views over the Bay of Naples. Staff very friendly and efficient,public areas of the hotel were very clean,all day long. The breakfast had a limited choice with left overs from dinner being on the buffet. Dinner had a good choice of starter but,fried eggs one day followed by hamburger the next served with potatoes and another vegetable,together with help yourself to cold vegetables from the buffet,is not what we expected from a A la Carte hotel.We were celebrating our Ruby Wedding Anniversary whilst on holiday,and although we had sent an e-mail to the hotel regarding the room,they did nothing for our anniversary.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level 6 Contributor
108 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 27 October 2013

A superior tourist hotel – albeit less contemporary in style that the publicity photo makes it look – notable for some of the most consistently charming staff I have ever come across. The rooms are very clean (if not lavishly furnished), and some of them have excellent views. The special feature is the clifftop setting twinned with a waterside bathing platform – a double-whammy few of the other hotels enjoy. Breakfast is an elegant affair, too, if not particularly remarkable foodwise.

So, why only three stars? Well, would have been 4 going on 5 if it were not for Dinner, which is simply awful. Imagine being (speedily) processed by the tourist class dining room of a cheap cruise ship, and you have something of the horror of the experience. For €45 a head you can expect better than a wan hamburger like the interior of a nasty Frankfurter. Or a lump of fish that tastes of nothing. You might even expect a tempting choice of puddings. We vowed on the first night never to return, and always ate better, and cheaper too.

The only possible explanation for the dining experience is that most people here are on packages and have no choice. (Indeed, we spoke to one couple so horrified they tried to come off half board, but their company wouldn't let them.) Sorrento has lots of restaurants, of course, so it's not a huge deal to eat out. But the main square is about a mile distant, so the poor dinner experience here really is a negative. Which is a real shame: improve dinner (even the lunch is fine), and this could really be a top-class all-rounder.

Room Tip: Go for the upper floors
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Acer sed justus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McDonough, Georgia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013 via mobile

Lovely hotel. Staff was accommodating and helpful. Our room overlooked the hotel entrance with a sliver of a view of the sea in the background. The entire hotel was spotlessly clean. Enjoyed our own wine and drinks on the balcony and the staff was kind enough to supply glasses. We tripped a circuit breaker on one occasion and the staff beat me back to the room to fix it. There were some ants in the room, but again, quickly addressed by the hotel.

Breakfast buffet was the best compared to the other hotels during our visit to Florence and Rome.

No reason to not enjoy the comforts, views, and amenities of this hotel.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 24 October 2013
Dear Keith H,
Thank you for your nice review. We are pleased to read that that you had a very pleasant stay and
we look forward to having the pleasure of welcoming you back soon.
Warm regards,
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 6 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 21 October 2013

Had a fantastic holiday on half board in October. Superb hotel, very clean in fact everything is pristine white; fabulous views, food to die for, room was great as were the staff. Highlight was the free bathing platform giving easy access to the sea. The indoor lounge is huge with comfortable chairs, a grand piano, a few antiques and an art gallery. Indoor restaurant is also first class and the huge glass windows offer great sea views with Vesuvius dominating the skyline. There are also plenty of outdoor sitting areas and a nice swimming pool. To sit on that terrace or around that pool with that view is just fantastic. What more could anyone ask for?

Well, cheaper drinks might be nice or even a “happy hour.” A lot of people mentioned that the vegetables were not very hot and the coffee was not great.

Apart from that the hotel is outstanding. The holiday was like a dream come true. We would certainly come back here again especially in peak season when we can hopefully eat breakfast and/or evening meal outside. I’m going to try to add a couple of short videos which may paint a thousand words.

Verdict – Fabulous hotel, as good as it gets.

Room Tip: We had a rear-facing, upper floor, mountain view room which wasn't bad.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank EddieAndLynn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 23 October 2013
Dear EddieandLynn,
Thank you for taking the time to write such a lovely review following your visit to the Grand Hotel Riviera. I was extremely pleased to read that you enjoyed the experience and all the facilities that the hotel has to offer.
We really look forward to welcoming you back on your next visit to Sorrento.
Kindest regards,
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

My wife and I were amazed to read the recent critical review entitled "Terrible Experience" about the Riviera Hotel, Sorrento. I can't believe whoever wrote this was serious. We have been going to the Riviera for 16 years, sometimes twice a year, and absolutely love it! The hotel is located right on the cliff top overlooking the Bay of Napoli, and the view and ambience are beautiful as well as peaceful. We have always found the reception, bar, room service and dining room staff exceptionally polite, friendly and helpful. We take dinner in the hotel's restaurant and have found the food generally delicious. There is a well maintained wooden decking system at sea level where guests can sunbathe and and we have always found the member of staff who runs this and serves drinks there to be most helpful. My wife and I cannot wait for our next stay in the Riviera Hotel in 2014. Bob and Peaches G.

Room Tip: Some rooms at the back of the hotel have a good sea view at a standard price.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 20 October 2013
Dear Guests,
Thank you very much for writing this great review, you said it all and I have nothing to add!
The hotel management and all whole staff cannot wait to see you again next year!
With my kindest regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#18 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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