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“Wxcellent”

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Grand Hotel Riviera
Ranked #17 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 14 May 2014

We have just returned from a week in this lovely hotel. Reception staff were helpful, kind and very welcoming. They went above and beyond the call of duty, especially Gianni. He was very, very helpful to us when we forgot some medication. He phoned the pharmacy, sorted out what we needed, and then had the medication delivered to the hotel. So kind of him. The dining room was one of the best we have ever had. The view was to die for, over the Bay of Naples as you were eating. The food was not really to my taste but having said that my husband loved it. The waiters were really kind, explained what it was if you didn't now. Our waiter for dinner was Michele, he was a joy, so helpful and friendly. All the staff went out of their way to be helpful, the cleaner, the pool man, the bar staff, reception, waiters etc. Our room was not huge but was clean, warm and comfortable although I found the beds a bit hard. The only other slight complaint was the drinks were a bit expensive, but you had the choice not to buy them. The weather was getting better as we left. All in all it was a lovely week in a lovely hotel.

  • Stayed: May 2014, travelled as a couple
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Thank pauline c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 16 May 2014

Dear pauline c,
It is lovely to learn that your stay with us was so enjoyable!
We are sorry that the mattress was a little hard, if you had told us we would have solved this little problem.
Thank you so much from the entire staff and in particular from those whom you have named and from the management.
It will be a great pleasure for us to see you again in the very near future!
Kindest regards
Gianni Cartiglia
Chief Concierge

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586 - 592 of 1,256 reviews

Reviewed 12 May 2014

If you have booked this hotel then you can pat yourself on the back - you are going to have a great holiday. Everything and everyone at this hotel is lovely. We'll be back. It is a short level walk from the hotel to the centre of Sorrento. Our room faced the sea. You perhaps need to note that because of that, the balcony did not get the sun till the late afternoon. However there were plenty of comfortable sunbeds on the pontoon down at the "beach" if you want to sunbathe.

  • Stayed: May 2014, travelled as a couple
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1  Thank SallySand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 14 May 2014

Dear SallySand,
Thank you very much for sharing your experience at our hotel with the Tripadvisor readers.
We are extremely pleased to read that you had a lovely time at the Grand Hotel Riviera and we cannot wait to see you again!
Warmest regards
Gianni Cartiglia
Chief Concierge

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Reviewed 5 May 2014

Hotel Riviera was a very nice hotel. The reception is lovely & bright, clean & welcoming.The reception staff, porters & cleaners were all very helpful & pleasant. Our bedroom was to the side so we had a hedge for a view but it was ok, clean & comfortable. The pool was a nice area but unfortunately it wasn't very hot when we visited on the easter week. It did rain more than once. One of the receptionists recommend going to Villa Cimbrone in Ravello. It was well worth visiting & I would highly recommend it & Ravello itself for a day out. Also recommend going to Positano, it is beautiful place, worth taking the red tourist bus to get there. (You get this at the train station) The breakfast's are buffet style which was ok. Dinner was ok but nothing special considering we were in Italy where the food is supposed to be wonderful. Even some restaurants we went to in Sorrento weren't all that great. I would certainly come back to the area again but might stay in Villa Cimbrone or in Positano.

Room Tip: Top floors with a sea view would be great but they are much more expensive.
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  • Stayed: April 2014, travelled as a couple
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Thank Marinbiker1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

On top of a great front row position, hotel Riviera has world class staff. Especially the waiters and the receptionstaff. Good advice on trips to Capri, Paestum etc. Excellent, original food, very refined, healthy and very satisfying. We will come back!

  • Stayed: May 2014
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2  Thank FienekeBaetens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 6 May 2014

Dear FienekeBaetens,
Thank you for writing such a great review, there are no words to describe how pleased we are to learn that our "world class staff" and the quality of the food impressed you so much!
It is words like yours that make us proud to be part of the Grand Hotel Riviera family.
We will be extremely happy to have you as our guests again in the near future.
Kindest regards
Gianni Cartiglia
Chief Concierge

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Reviewed 29 April 2014

Just back from a 4 night break what a Fantastic Hotel with very professional staff who are all willing to help .We was half board and found the breakfast and the evening meal to be top quality .
The bar staff are excellent and are quite happy to advise on cocktails and also tell you about local attraction's. The Hotel is located perfectly with great views across the bay and about a 10 minute walk in to the square .
Would highly recommend a stay at this Hotel and hope to return soon .

  • Stayed: April 2014, travelled as a couple
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Thank steve c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 30 April 2014

Dear Steve C,
Thank you very much for your kind words about your recent stay with us.
We are really pleased that you appreciated the quality of the food and the professionalism of the staff and we really look forward to seeing you soon at the Grand Hotel Riviera.
Kindest regards
Gianni Cartiglia, Chief Concierge

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Reviewed 27 April 2014

We have just returned from a week's holiday at The Grand Riviera Hotel in Sorrento and would like to thank all the staff for making our stay so warm and comfortable. The restaurant staff especially were so professional and the food both at breakfast and dinner was exceptional. We booked a side sea view room and had views over the garden, sea and Vesuvius. The views from the swimming pool, terrace and restaurant were beautiful. We would recommend this hotel and will certainly be returning.

  • Stayed: April 2014, travelled as a couple
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Thank SurreyCatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 28 April 2014

Dear SurreyCatherine,
Thank you very much your kindest words about your stay at the Grand Hotel Riviera and especially for appreciating the friendliness and professionalism of the staff.
It would be for us a great pleasure if you decided to visit us again soon!
With my warmest regards
Gianni Cartiglia
Chief Concierge

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Reviewed 27 April 2014

Just back from visiting Sorrento with my mum to celebrate finishing my PhD where we stayed a fabulous 4 nights at the Grand Hotel Riviera. The riviera is a 5-10 min walk from the train station which is where the bus from Naples airport (curreri viaggi, 10 euro) drops you off and also where the train line to and from Naples is situated, which stops at both Pompeii and the Herculaneum which are a must see if you are visiting Sorrento. Piazza Tasso the main square and all the shops bars and restaurants are also nearby.
The hotel is very clean and has large bright rooms with a good sized balcony equipped with sun loungers. We stayed in a room which overlooked a small private carpark (very quiet) as well as the pool and some side views of the sea, this was a good room as it got the sun all day on the balcony and was shielded from the wind which made it a little sun trap.
All the staff were very friendly and helpful. We stayed half board and dinner was amazing, by far the best I've had in any half board hotel. We were assigned our own table and dinner was served by the staff with a selection of first and second courses as well as a help yourself salad bar. They also come round with a selection of different desserts for you to choose from. The dishes were varied and were different every night but always very tasty and I would recommend the fish as it was always cooked beautifully.
The riviera is situated in the most beautiful location right on the cliff edge and you can sit outside with a drink looking across the sea to Vesuvius. There is a lift in the hotel that takes you down the cliff to the sea where there is a private bathing platform equipped with sun loungers, towels and changing rooms, its beautiful and very clean. We were busy seeing the sights so we never had as much time as we would have liked to relax here but this hotel makes a perfect base for seeing the sights Sorrento and the surrounding area has to offer and would also be great for a holiday simply chilling out in the sun with great food, great staff and a great view!

  • Stayed: April 2014, travelled with family
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3  Thank ilovesunshine87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 28 April 2014

Dear Guest,
first of all, congratulations for finishing your Doctorate!
We are very pleased to read that we managed to make your holiday so special and we cannot wait to see you and you mum again at the Grand Hotel Riviera.
Kindest regards
Gianni Cartiglia
Chief Concierge

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Additional Information about Grand Hotel Riviera

Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#16 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#23 Family Hotel in Sorrento
Price Range: £149 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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