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Grand Hotel Riviera
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Reviews (1,265)
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563 - 568 of 1,265 reviews
Reviewed 5 June 2014

Our family has been returning to the Riviera for many years, since our children were small (they are now grown up and love it as much as ever). The hotel is bright, clean and spacious, with wonderful terrace views across the Bay to Mount Vesuvius and Naples itself. The surroundings are peaceful, just a pleasant 10-minute walk from the very centre of Sorrento. But there are many days when you feel no need to leave the hotel at all: the pool has a children's area and the hotel has its own platform beach on the sea. The public rooms are large and splendidly furnished in classic style, while Claudio runs the terrace bar with outstanding hospitality both day and night. Breakfast is downstairs, again overlooking the Bay, while dinner is often made special by sunset on the Mediterranean. From the front desk to the room-cleaning staff, everyone is helpful and efficient. We very much look forward to booking yet another stay.

Room Tip: Sea view rooms across the Bay of Naples are always worth trying for.
  • Stayed: May 2014, travelled with family
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Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 6 June 2014

Dear Paul D,
Thank you for your glowing review, it is lovely to read that you had a wonderful stay with us again.
Your opinion is particularly important and very much appreciated by the management and the entire staff.
We already look forward to welcoming you and your family to the Grand Hotel Riviera next year!
With my kindest regards
Gianni
Chief Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We have just returned from 2 wonderful weeks at this hotel. We have stayed at numerous hotels along this peninsula over the past 15yrs and this one is far the best. My husband has Multiple Sclerosis (he uses a wheelchair) & is Registered Blind & the staff could not have done more for us to ensure our stay was a memorable one. The courtesy & professionalism of the staff was excellant together with attention to detail-always remembering your personal preferences.Giovanni,luigi,Giovanna & Gennaro in the restaurant accomodated our every need & were very professional. The food was wonderful-varied,plentiful,loads of fish dishes. The access & swimming in the sea was fantastic. For anyone who has mobility probs this hotel was fine. All wheelchair friendly except for 3 small steps by the lift(a problem for anyone confined to the wheelchair) perhaps the hotel would consider a portable ramp??? We took out own bathboard to fit across the bath as my husband cannot get in & out of a bath. we even took the wheelchair down onto the jetty. We will return.

  • Stayed: May 2014, travelled as a couple
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Thank calcio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 4 June 2014

Dear Guests,
It is so nice to read that we managed to make your stay at the Grand Hotel Riviera a memorable one.
Thank you very much from the hotel management and staff and we really look forward to welcoming you again in the very near future!
With kindest regards
Gianni Cartiglia
Chief Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

Hotel was in a great position overlooking the Bay of Naples. Hotel was clean and well appointed in all aspects, bedrooms were very nice and had great facilities. Staff were excellent and the chief concierge - Gianni Cartiglia was especially good for everything we needed. Restuarant was first class, although food variation was limited. Would recommend this hotel to everyone

Room Tip: try to get a side view room so you can see the bay
  • Stayed: May 2014, travelled as a couple
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2  Thank paulb23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 1 June 2014

Dear paulb23,
Thank you so much for your lovely review.
We are delighted to learn that we managed to make your holiday a special one and we are very grateful for your kind words.
We really look forward to welcoming you again to the Grand Hotel Riviera!
With a special " thank you" and with my kindest regards
Gianni Cartiglia
Chief Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Just returned from a lovely week in Sorrento staying at the Grand Riviera. If you are looking for a sophisticated , elegant hotel look no further. This hotel has fine features including excellent cuisine offering many delicious dishes, friendly professional service and the hotel is very clean & well looked after. We had a very relaxing stay there and would definitely visit again. The views from the hotel are amazing and breathtaking ! Recommend a sea view room if you can . The walk to the centre of Sorrento is about 10 minutes away and it is such a lovely area to explore with interesting shops , bars and restaurants.

Room Tip: Sea view room which is spacious with a nice balcony and well equipped bathroom. A couple of suggestions for improvements would be a different position for the bathroom mirror as it was too far away from the sink & tea/ coffee making facilities in the room would be nice .
  • Stayed: May 2014, travelled with friends
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Thank Aerobic57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 31 May 2014

Dear Guests,
Thank you very much for taking the time to review our hotel on Tripadvisor.
It is lovely to learn that you had a very relaxing holiday and that you appreciated the decor, the cuisine and the service provided by the staff.
It will be a big pleasure for us to see you again at the Grand Hotel Riviera!
With kind regards
Gianni Cartiglia
Chief Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We switched to the Riviera a few years ago and we are so glad we did from a more well known hotel in Sorrento, 2nd visit this year with another one planned later in the year. The staff are all brilliant, you can't name them because I will miss somebody out but Claudio, Davide,Gennaro in the bar, Giovanni, Luigi and their team in the restaurant, Gianni,Ciro, William, Bruno the night porter on reception and of course Mr Salvatore they are so personable and make you feel so at home. Food good, service excellent , location excellent, with the terrace for a evening drink watching the sun go down to the decked beach with Carmine looking after you thorough the day. Holidays are very precious and for me to spend mine at the Riviera 3 times a year for the last 6 years means a lot, thank you to Mr Bruno the owner and his team we look forward to seeing you in September!

Stayed: May 2014, travelled as a couple
Thank TRAVELLERYORK33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this reviewResponded 31 May 2014

Dear Guests,
Thank you very much for your lovely review!
We are extremely pleased to hear that you had a fantastic stay at the Riviera again.
Many many thanks from the management and the entire staff, we cannot wait to see you on your next visit!
With kindest regards
Gianni Cartiglia
Chief Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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