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“Super Hotel!”

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Grand Hotel Riviera
Ranked #17 of 100 Hotels in Sorrento
Certificate of Excellence
Stourbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Super Hotel!”
Reviewed 23 August 2014

We have just returned from a two week stay at this hotel. We got married in Sorrento and had family members of all ages staying at the hotel with us. Everyone had a fantastic time and commented upon how friendly and helpful the staff were. We thoroughly enjoyed the Neopolitan evening and the banquet for the Feast of the Assumption. The food was delicious and the menu was different every night! We would like to thank all of the staff for helping to make our stay so special.

Room Tip: Pay for the sea view. It is stunning and worth the extra money.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CaroJ162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 24 August 2014
Dear CaroJ162,
Thank you for your kindest words about our hotel, it is lovely to learn that you and your family members really enjoyed your stay with us.
We will be very pleased to see you again at the Grand Hotel Riviera (perhaps for your anniversary?...).
With kindest regards
Gianni Cartiglia
Chief Concierge
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1,182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (336)
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English first
Nottingham, United Kingdom
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 August 2014

We have just returned from a wonderful stay at the Grand Hotel Riviera! The hotel not only lived up to our expectations ....but exceeded them! We were whisked away from Naples airport in a taxi (Merc!) with a wonderful informative driver and duly delivered to the hotel. Although we arrived late in the evening, the restaurant had been kept open for us and a meal was offered! When we declined a 3 course meal, we were duly offered room service! Nothing is too much trouble for the staff. Although we had not upgraded to a sea view room, our room was perfectly fine with views over lemon groves ( and who wakes up at home with such views?!) The room was kept spotlessly clean, had everything we needed and the décor was fresh and immaculate - as it was throughout the hotel. Although the public areas where 'sumptuous' it was the hotels location that stole the show. The hotel is located on the cliff front with fantastic views over the bay of Naples and Vesuvius in a quiet location, just a 10 minute walk from Piazza Tasso ( The main hub of life a t night) The terrace had fabulous views over the bay and each night we were treated to beautiful sunsets from there! Breakfasts on the terrace were also a treat as we watched new yachts sail in and drop anchor and speed boats zip by! (and sometimes allowed ourselves a champagne breakfast!) My favourite spot though was the bathing platform which was reached by a lift through the cliff, followed by a short walk through a cliff tunnel. The sea water 'lagoon' that had been created between the cliff and bathing platform was a gem! The water was warm(ish!), emerald green and so clear! It was so easy to truly relax here! The Grand Riviera is a real gem - from the location, the staff, the food and the general ambiance - it could not be faulted! Infact, it makes it very difficult to leave it to visit the surrounding area! Thank you for a wonderful holiday.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 18 August 2014
Dear Julie F,
What a lovely review you have written!
We are really pleased that your holiday at the Grand Hotel Riviera exceeded your expectations and that you felt as if you were in a five star!
Thank you from the management and the whole staff, we cannot wait to see you again!
Warmest regards
Gianni Cartiglia
Chief Concierge
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Hong Kong, China
1 review
Reviewed 17 August 2014

Just came back from staying at the grand hotel riviera and it was a fantastic holiday.The hotel
was so clean , the food was excellent and the staff were so helpful.I have been to hotels all over
the world and the staff at the riviera are definately the most helpful and friendly.Nothing was too much trouble and everyone went out of their way to answer any questions.
Chiro and Gianni on reception were especially friendly and helpful and helped to make our stay special.They gave us tips about the excursions and were always polite.In the dining room
we got first class service from our waiter Genaro and also Giovanni.They explained any dishes
we werent familiar with and gave advice about the various wines.
All the staff were great an contributed to a memorable holiday.If you are looking for a friendly place with good food and servive you should visit the grand riviera.You wont be dissapoointed.

Room Tip: Rooms overlooking the sea had great views and larger balconies.
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  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank June E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 18 August 2014
Dear June E,
Thank you for your great review on Tripadvisor.
It warms my heart to hear that the service provided by the hotel staff was so good and made your holiday an unforgettable one.
We will be absolutely delighted to have you as our most welcome guests again in the future!
With my kindest regards
Gianni Cartiglia
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monmouthshire, United Kingdom
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 August 2014

This hotel is really wonderful. The Staff are the best, always smart and willing to help with any request. We went for my Sons Wedding in Sorrento. My daughter in law ( Julie) booked us with the happy couple and two other guests. The praise I have for this hotel is nothing less than outstanding. The room was very clean and the beds although may be hard to some were fine by us. The room itself was not large and did not have a view at all. There was only a wire fence covered in greenery. The balcony was small but on reflection we chose not to ask for a change as all the other things about the Hotel were so good.
Beautiful location, terrace for breakfast a must, evening lighting and comfort of seating were much appreciated. all told a wonderful holiday made enjoyable by this great Hotel.

Sorry -- Riviera we left our glasses in the Wedding couples room.

Room Tip: higher floors would give a better view (we were 122) The extra for a sea view is well worth it.
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  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Adora72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 17 August 2014
Dear Adora72,
Thank you for taking your time to write this fantastic review on Tripadvisor.
It is words like yours that make us proud to work for the Grand Riviera.
We really hope to have the pleasure of seeing you soon!
Warmest regards
Gianni Cartiglia
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 August 2014

Returned home recently from our annual July visit to the 'Grand
Hotel Riviera'. Once again every aspect of the hotel lived up to
our expectations. As in all previous visits the cleanliness and
condition of the hotel was immaculate. The service and attention
given to us by all the hotel staff was exemplary.
Breakfast and lunch on the terrace being overlooked by
'Vesuvius', is always a highlight. In the evening an excellent multi
choice dinner menu awaits you in the restaurant. Here you will
be met by a team who will ensure that your evening meal meets
all your requirements.
This part of the holiday together with meeting up with friends and
returnees from throughout Europe, always makes this holiday
very special.
After dinner a visit to the terace where you can relax with a drink,
or twice a week you can listen, or dance to local musicians and
singers, who perform Neapolitan and easy listening music.
This hotel has everything we require of a holiday and is suitable
for all ages.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 17 August 2014
Dear Edward S,
Thank you very much for choosing the Grand Hotel Riviera again for your holiday in Sorrento.
It is for us all always a great pleasure to welcome you to our hotel year after year and we already look forward to seeing you next July!
With kindest regards from the management, the entire staff and from myself
Gianni
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Halifax, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

We have just returned from our stay at hotel riviera for our silver wedding . The hotel was much more than we imagined so beautiful from the views to the rooms .The staff were so helpful and friendly nothing was too much trouble for them especially restaurant staff Michele , luigi,franko and the managers were really efficient and friendly .The food was amazing . It was really nice to see the hotel owners involved and such lovely people to talk too . This is a very friendly hotel and would recommend it to others. Definitely will return in the future . We will never forget celebrating our anniversary at this beautiful hotel .

Room Tip: Choose a sea view room outstanding , unbelievable views .
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 14 August 2014
Dear Sue H,
Thank you very much for writing such a great review about your recent stay with us.
We know how important it must have been for you to celebrate your anniversary at our hotel and we are so pleased that we managed to create some wonderful memories.
We cannot wait to see you again at the Grand Hotel Riviera!
Kind regards from the management, the entire staff and from myself
Gianni
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 August 2014

Absolutely loved it here.Room was lovely with a balcony, table chairs and even deck chairs! The staff were extremely helpful they really couldn't do enough for you. The breakfast was beautiful, and you can sit outside on the terrace taking in the views across the bay of Naples, you can see Mount Vesuvius, Capri, Ischia and watch the Boats and cruise ships coming and going. Dinner very good, fab service, the lido was lovely, you can just hear the sea it is a truly wonderful place.Well situated within a 5-10 minute walk to centre.Can't wait to go back.bed was a bit hard though for me.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank 298Happydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, 11 August 2014
Dear Guest,
Thank you very much for your wonderful review!
We are absolutely delighted to learn that you had a memorable stay with us.
Shame you did not tell us about the bed being too hard for you, we would have solved the problem promptly, had we known.
We really look forward to welcoming you again to the Grand Riviera!
With my kindest regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Riviera

Property: Grand Hotel Riviera
Address: Via Aniello Califano 22, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sorrento
#16 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 105
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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