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“Fantastic hotel and excellent service”

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Europa Palace Grand Hotel
Ranked #57 of 100 Hotels in Sorrento
Worcester, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fantastic hotel and excellent service”
Reviewed 14 August 2014 via mobile

We stayed at the hotel in early August. We arrived early and our room was ready - a standard room facing the bus station which was ok - the road was noisy but the air con drowned it out most of the time. The jetty area is much nicer than the sea and warmer than the pool so don't bother with the swimming cap! Beautiful views and we always started and ended our evenings on the terrace. Breakfast was ok - the chips one morning were a bit random though! Staff were always attentive and helpful. We had clean towels twice a day and our bed was turned down every evening which was really nice. The hotel itself is very grand and old but we didn't mind few cracks in the walls! It was a beautiful place to stay and would highly recommend it.

Stayed August 2014
Helpful?
1 Thank Cucklebum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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658 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Preston
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 August 2014 via mobile

This was our second visit to the hotel, after staying here 3 years ago and I have to say it's better than I remembered!

The hotel and room was very clean and well maintained. The breakfast had something for everyone, and the view from the terrace where breakfast is served is truly beautiful.

We upgraded our room to have a sea view - which is definitely worth doing.

If we ever return to Sorrento, we wouldn't consider staying anywhere else!

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Megalomaniac74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2014

Hotel Location is amazing. Access to private sun bathing deck right on the water. Elevator from the hotel to water level. Staff very helpful and pleasant. Breakfast select top class. All in all well impressed.

Room Tip: As the hotel is right on the cliff face looking over the bay of Naples i feel the extra money for a...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Noel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunstable, United Kingdom
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 August 2014 via mobile

I chose this hotel purely for location, views and reviews I'd read on trip advisor. It surpassed them all. The staff excel and are more than friendly, Antonio became a friend due to his great passion for his hotel and sorrento. The front desk helped me with certain tasks which was above and beyond and for that I thank them. We had a terrace room with a view over the bay and Vesuvius which was truly spectacular. The rooms cleanliness was impeccable, I truly can not recommend this hotel enough. It helped to make it a truly wonderful holiday!!!!

Stayed August 2014
Helpful?
4 Thank Dean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramsgate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

We stayed at this hotel in room 208 the week commencing 21st July with our 14 year old son. Firstly the positives, the view from the hotel and our balcony was just amazing, overlooking the whole bay of Naples with Vesuvius in full view. We were pleased to find that we could actually sit out on the balcony, albeit only 2 of us at a time, as the brochure seemed to indicate that this wasn't possible. The hotel itself was stunning, just as the brochure and pictures showed, old world style. We were pleased with our room, there was ample room for three of us and the bathroom was huge.
The downside for us, was that during our stay there were two weddings that took place on consecutive nights. The weddings took over all the main rooms in the hotel. The first of these nights we were still able to dine al fresco with the beautiful views, not in the usual dining area (the wedding guests were there) but in the area where drinks are normally served in the evening. The second night we were not able to do this. We were basically put in a back room, with no view and no atmosphere. When we realised this would be the case, we complained and said it really felt that the weddings were overtaking the hotel and not allowing us to have the experience we expected while dining. When I asked for us to eat outside this was refused, and said that as had only stopped raining at 5 pm, it had not been possible to set up outside in the area we had dined the previous night. It was really disappointing having to eat in the non descript back room while it was a beautiful evening outside.
I spoke to reception again the next day to make an official complaint, and was told that it was in the brochure that meals maybe served in the small back room restaurant and no guarantee of being able to eat in the larger (more appealing indoor restaurant) or outside. However, on getting home, nothing of the sort mentioned, so will also be making a complaint to our tour operator Cresta.
So be warned, weddings when take place in the hotel, take priority and you may not get the dining experience you expect.
The food on the whole was good, some dishes very good, some slightly disappointing. Would have expected dishes such as fresh mozzarella with tomatoes but did not have. Get the previous point as well about the tinned peas...
To sum up, gorgeous hotel but if went again would go Bed and Breakfast only.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2014

We have jsut returned from a 2 week vacation at the Europa Palace in sorrento, lovely hotel, food was excellent and staff very helpful and friendly. We also had a problem with our room on arrival but the reception staff advised us to go in for dinner and the problem was rectified . 5 min walk from main Tazzo square and railway and bus stations . Beautiful views from hotel terrace . Would highly recommend this hotel.
There is a lift which goes down to swimming pool and bathing platforms both of which are beautiful, towels are handed out upon arrival and nothing is too much trouble for the staff on the jetty.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Margaretmil8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishop Auckland, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 July 2014

As most reviews of this hotel preceed ours we can only agree as travellers to Sorrento for the last twelve years this hotel has outstanding views as it commands a perfect position overlooking the bay of Naples.The staff and service are second to none from restaurant to pool area and the lovely houskeeping staff..More than enough choice for breakfast also beautiful views from the terrace restaurant.With only a five minute walk into Sorrento itself made this visit all the more pleasant as the numerous restaurants and bars are within easy reach.The main line station is only a five minute walk so the surrounding areas and attractions are easy to get to. Wether this is your first trip to this fabulous resort or like us returning visitors you can not be disappointed with this hotel truly a grand experience and not to be missed.As has been quoted a touch of pre war elegance shines through this lovely hotel.

Room Tip: Choose a sea view room preferable 2nd or 3rd floor these rooms have a perfect view of Mt Vesuvius a...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank steven s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Europa Palace Grand Hotel

Property: Europa Palace Grand Hotel
Address: Via Correale 34/36, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#10 On the Beach Hotel in Sorrento
#41 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Europa Palace Grand Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
Europa Palace Grand Hotel is located in the heart of Sorrento, behind Lauro square and just 5 minutes walking from the main square of Sorrento: Tasso square. With a panoramic pool overlooking the Gulf of Naples and private beach access, the Europa Palace is an excellent location for banquets and wedding parties. Bar, a la carte restaurant and a snack bar by the swimming pool complete the hotel's offer. ... more   less 
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Also Known As:
Europa Palace Grand Sorrento
Hotel Europa Palace Grand

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