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“Quaint & comfortable”
Review of Hotel del Mare

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Hotel del Mare
Ranked #35 of 100 Hotels in Sorrento
Certificate of Excellence
Anchorage
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Quaint & comfortable”
Reviewed 29 September 2013

Stayed for four nights at the Hotel del Mare in mid-September. The hotel is at Marina Grande and it is a bit of a walk from the center of Sorrento, but that isn't necessarily a bad thing. Marina Grande has a much more local feel to it and the walk into town takes you through some beautiful paths and walkways. Our room was clean, stylish and roomy. The hotel is very colorful with decorative tiles throughout--very nice! The rooftop terrace is a great spot to relax and enjoy views of the water. When we arrived, the man at the front desk kind of rushed us through check-in and didn't seem too interested in answering too many of our questions about the area, bus routes, etc... (Later, there was a woman at the front desk who was extremely helpful though.) We had requested a room with a view, but when we got there our room was in the basement and the only window had frosted glass so you couldn't see anything... Not a huge deal and not entirely unexpected since we booked at a lower rate... but still... Otherwise, the room was quiet, breakfast was great with freshly made coffee and plenty of food to choose from. Wifi worked okay, sometimes we had to stand in certain spots in our room to get it to work. We loved Marina Grande, with its colorful buildings, restaurants and active fishermen--it was a great spot to enjoy a nice slow pace. We would certainly stay at Hotel del Mare again if we return to Sorrento. For the price, comfort and local location it was a great choice in a great part of Italy!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKWorldWanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 4 October 2013
Thank you very much for such a detailed account of our Hotel and Marina Grande. There are no excuses for the misconduct of one of our best reputed Staff, obviously, it’s not our common practice to welcome our guests in such inconsiderate manner, I deeply apologize for this inexcusable incident; presumably, I can only blame his unprofessional and offensive attitude to the pressure of his forthcoming marriage. On the other hand, I am pleased that your bad experience was later mitigated by a cheerful and more helpful Staff. Please, accept my sincere apologies.
We do advertise that standard rooms are located on the ground floor and do not have a particular view, I am pleased, however, that it was quiet and you found our buffet breakfast plentiful and to your taste. Should you ever consider to return to Sorrento again, please do not hesitate to write to us, I will make sure you will have a memorable stay.
Best regards and Arrivederci
Gianni Galano
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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Leuven
Level Contributor
184 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 25 September 2013

Stayed here for 3 nights from 20/09 till 23/09.

The hotel is located in Marina Grande, which is in fact a very small village next to Sorrento. In fact, there is no way a big touring car can reach the hotel due to the very small streets.
The hotel itself is nice. Pittoresque tiles everywhere and very clean. Our room 303 was very spacious. The bathroom was also a nice size. I heard from other people that there room wasn't as large, so ask for room 303. The beds and pillows are very hard, which I appreciated a lot. The staff is very friendly and breakfast is good. There was a choise of cheese, meats, marmelades, cereals, and freshly baked coffeecakes. The hotel has a roof terrace with great views.
The village itself is very small and has a lot of restaurants where you can enjoy your dinner. Since it is located right at the sea, the speciality is fresh fish.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Josse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 27 September 2013
Thank you very much for such a kind review. We are very obliged to you and would like to welcome you should you ever decide to come back to Sorrento again.
Best regards and Arrivederci
Gianni Galano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 September 2013

This is a very nice hotel located on the edge of Sorrento. While a bit of a walk to the center of Sorrento there is a lot of wonderful items right here. The fisherman's marina is right here and has a wonderful selection of restaurants and there was a festival there while we stayed. The rooftop area has a wonderful view of across the water. Breakfast was great and we had some of our favorite cappuccino there. While a bit of a walk to the center there is a bus that picks ups and drops off around the corner. The boat shop across the street also adds a wonderful feel to the neighborhood. Rooms are clean and nice.
Short walk to the beach.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 19 September 2013
Thank you very much for your wonderful review regarding your experience at our Hotel.
We are also grateful for the honest and truthful description about the area and the activities that go on during the summer months. We look forward to welcoming you again should you ever decide to to this part of the world again.
Kind regards
Gianni Galano
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London
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 September 2013

The only real snag with this place is the lack of soundproofing between the rooms. Not much the very nice owners and operators can do about that. Otherwise, great - lovely location where you have your own little cove and can then walk in ten mins car free into Sorrento, good breakfast, very helpful people.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
1 Thank LondonMedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 15 September 2013
How thoughtful of you to remember us after such a long time. Thank you for your lovely words, we are very grateful to you. You are right in saying that we cannot do anything about soundproofing between the rooms, and our tiled floors do not help very much to keep noise down unless complete structural works would be carried out, but that is not in our programs in the near future. However, not all rooms have this problem, many others are less noisy. Perhaps, next time you come over we shall give you a more suitable accommodation. Thank you again
Kind regards
G Galano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2013

We spent a good two weeks of vacation with our young son. Nice hotel with a great location. Good breakfast. Near the beach to the city center on foot in about 15 minutes easy walk. From the beach is a bus to the city center often. Great restaurants near the beach. No hassles in the central part of the city. The hotel has an open terrace on the top, where you can indulge in free of relaxation with views of Vesuvius. On the terrace there are sun loungers and umbrellas are also available for drinks. We walked a lot and drove along the tourist routes. Coming back to your room, we have always seen clean towels, made beds, new bathroom accessories.
We had a room on the bottom floor. For longer stays to give guests the higher floors. In our room was a little bit humid, the Internet did not work well, there were ants, but because of the good harvest, they did not bring trouble.
We had a room on the bottom floor. For longer stays to give guests the higher floors. In our room was a little bit humid, the Internet did not work well, there were ants, but because of the good harvest, they did not bring trouble.

Room Tip: If possible, choose a room on the upper floors.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oleg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 12 September 2013
Thank you very much for your kind words , we are overwhelmed that your overall impressions regarding your holiday in Sorrento and surrounding area are very positive. Thank you for your suggestions, we shall investigate about the problems you have come across in your room. Looking forward to welcoming you once more at the Hotel del Mare
Best regards
Gianni Galano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terrigal, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 September 2013 via mobile

Clean tidy rooms with a great spread for breakfast.Its s bit of a walk from in town where the bus stops to walk to with a suit case but there are buses that take u right to the hotel.The staff are very friendly and helpful.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaijai35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 9 September 2013
Thank you for your very kind words. Should you ever consider visiting this part of the world, please do not hesitate to get in touch.
Kind regards
Gianni Galano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 September 2013

I did not like this hotel. My room was the size of a shoe box. The hair-dryer was totally inefficient. I was met by a sarcastic manager who accused me of trying to beat the banks because I refused to provide my credit card details via email, but instead elected to electronically transfer funds from my bank account in the interests of avoiding Internet fraud. I've no idea why it mattered to him how I paid, as long as I paid. It took 3 visits to Reception on check in to acquire what I needed, ie the keys to both the safe and the fridge. These should have been provided at the time of check in. When I asked for the keys to both safe and fridge and was only given one key, I assumed one key served both purposes - not so, I had to,return to Reception to ask for the fridge key.
The hotel is located on Marina Grande which was nice if you didn't mind the walk uptown to where the action was.
The young female Receptionist was very nice and probably the best thing about the hotel.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlene2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mickeymouse047, Direttore at Hotel del Mare, responded to this review, 9 September 2013
Thank you for taking your time to write about your experience at the Hotel del Mare. I wish to apologize for the comment passed on how the hotel bill had been paid, it was a bit of Italian humour that perhaps was misunderstood, for this I apologize. I would also like to apologize for the faulty hairdryer (we are in the process of replacing them), the unfortunate mishap regarding the safe and fridge keys which were not given to you at once, usually this is done automatically. We regret that you did not have sufficient time to enjoy other amenities the hotel has to offer, most comments we receive from our guests are considerably more satisfactory.
On the other hand, we are very pleased to read that you found Marina Grande to your liking and one of our Staff very efficient.
Kind regards
Gianni Galano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel del Mare

Property: Hotel del Mare
Address: Via del Mare 30, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#9 Best Value Hotel in Sorrento
#28 Family Hotel in Sorrento
#34 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel del Mare 3*
Number of rooms: 31
Official Description (provided by the hotel):
In the heart of the old sea hamlet of Marina Grande of Sorrento, the Hotel del Mare is a cosy 3-star hotel which offers its hospitality to all those who wish to get involved in the magical atmosphere of a unique hidden jewel, situated in one of the most enchanting towns in the Gulf of Naples. ... more   less 
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Also Known As:
Del Mare Hotel
Del Mare Sorrento

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