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“Not as good as it could be”

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Tui Sensimar Atlantic Palace
Ranked #20 of 100 Hotels in Sorrento
Certificate of Excellence
Sussex, UK
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Not as good as it could be”
Reviewed 12 July 2014

We booked this hotel on an all inclusive package via Thomas Cook and having been impressed by the reviews on here. This is not a hotel we would return to as there are too many downsides. Firstly, this is not a 4 star hotel in our experience. We knew the hotel was undergoing a refurb and they have completed a modern and pleasant bar area plus an excellent raised grass terrace with plenty of sunbeds, three large spa baths and views across the Bay of Naples and to Vesuvius. We assumed the bedrooms hadn’t been done yet but were surprised to learn they had. The rooms are quite old fashioned with cheap furniture and only modest storage. The bathrooms are old with fittings well past their sell by date. Not up to 4 star standard at all. Thin towels, cheap soap – nothing that we would consider the norm these days and certainly nowhere near the standard of the budget hotel (Hamptons) we used the night before we flew at Gatwick. The cleanliness of the room was excellent. The hotel is very noisy, not helped by thin walls and tiled floors. We had a room on the 2nd floor at the front so heard plenty from our neighbours and the rooms beneath and above us. There is a very noisy (although entertaining to watch typical Italian driving!) road at the front of the hotel. We could just about see the sea through the trees opposite. Rooms at the back had no view and any room on the 1st floor would have added noise being directly above the bar and restaurant. Front and third floor would be the best choice.
Breakfast was ok – a limited hot selection and no egg station as is the norm in other hotels – although I am sure the excellent Pepe and his team would ask the kitchen to prepare something if asked but that’s not quite good enough. Plenty of cold meats and pastries. Lunch was excellent – pizza from the woodfired oven, a BBQ, plenty of salad, buffet style hot meats and fish. Dinner was fine. A first course of salad from a large buffet selection followed by two courses from a menu that changed every night – typically pasta or soup followed by fish or meat. Some very good dishes here – others so so. A reasonable selection of deserts although no Italian classics like panna cotta or tiramisu.
Front desk staff were great when we needed a doctor but in the week we were there were unable to get the safe fixed and it seems we were not the only ones with this problem.
The location of the hotel means that some forward planning is required to get into Sorrento. It’s a 25 minute walk along a busy road or the reception desk will sell you bus tickets for the local bus which stops right outside and runs every 20 mins or so –we made a lot of use of this. The hotel shuttle needs to be pre-booked and we found was sometimes full the day before. Its certainly not a frequent hop on hop off service as it should be. There is no service in the afternoon and after 8:30pm each trip costs one euro, only 30 cents cheaper than the local bus and not as convenient. For this reason alone we think there are better choices in Sorrento.
A few thoughts on the must do trip to Pompeii. The pre booked tour via First Choice is expensive. We caught a bus to town and took a train. They leave every 30 mins and the journey takes around 30 mins for 7 euro return for a couple. Get out at Pompeii and turn right at the front of the station and the main entrance to the site is a minute away. Ignore the people selling tours outside the site. We paid 10 euro each to join an official tour with a guide for stroll round the site that took about 90 minutes – great value. We’d also recommend the City Sightseeing tour bus from outside the station for the Amalfi coast tour – good value and flexible service.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank MidSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,215 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
Date | Rating
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English first
Ipswich, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014

This hotel was very clean and the service, especially the restaurant, was first class. It is a little too far from Sorrento to walk there, and, with driving as it is in Italy, a bit dangerous due to the lack of footpath. The swimming pool was good, as was the grassed area above it, with three spa units.
One thing that was lacking was the lack of a card facility at reception, meaning that you could not get Euros via card.
All round a very pleasant holiday.

Room Tip: Renovated for 2014, all rooms good, but sea view must be best.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 July 2014

Lovely hotel. All of the staff are friendly and welcoming. This was our 2nd time staying here and we would definitely stay here again.
The food in the restaurant was amazing and very well presented. Couldn't fault it! Breakfasts were buffet style, cereal, hot english breakfast, continental foods plus fruit and yogurts. Everything you could want!
Lunch was again buffet style. Hot and cold pasta, salads, freshly cooked meats and pizzas. Again, more than adequate choice.
The evening meal was always something to look forward to. You choose your starter and main course from the menu, there is also a huge salad buffet bar where you can choose salad, vegetables, bread, some fish and meat. You really don't go hungry! There's also cakes, ice-creams and fruit for dessert.
The pool was quiet and never a struggle to find a sunbed. The pool bar opens 10am - 6pm. Friendly and good service. You can also get towels for sunbeds here. Maybe the small pool (used to be a jacuzzi) could do with the interior walls and floor re-painting. Also the large pool could maybe have black painted lines to highlight the edge of the steps.
The new garden area has 3 jacuzzis which are free to use. Lovely to sit in and chill out.
There is a roof terrace with some chairs and sunbeds, but the bar is 3 floors down. There is a lift though!
The bedrooms have been newly painted this year and the lounge is also newly done up this year. Bright and modern.
All inclusive bar 10am - midnight. Wasn't strict on 1 drink per person.
The hotel is 20 - 30 minute walk into Sorrento but there is a shuttle bus from the hotel at different times of the day.
We thoroughly enjoyed our stay and didn't want to come home.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
6 Thank sunshiyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 July 2014

Stayed at Atlantic Palace in the last two weeks of June 2014, the rooms are very clean and comfortable and the food is excellent, The best all inclusive menu we have ever had, Breakfast lunch and dinner were all excellent, especially the weekly gala dinner and the lunchtime buffet and pizza. Pepe in the restaurant makes everyone very welcome and his waiting team tend to your every need. The guests are nearly all English so it is easy to communicate and find good company in the evenings, The evening entertainment was just the local singers but what more can you expect in a small hotel. The 3 jacuzi's in the hotel garden were great to cool off in and there was enough sunbeds and chairs, the pool was OK for the few children that were staying, Catello at the pool bar was always helpful and he remembered what you liked to drink and how you took your coffee. This was a very nice hotel in a good location

Room Tip: Rooms at the rear of the hotel are quiet and look over the gardens and hillside
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  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank ChrisHullMljet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conwy, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 July 2014

Having read all the great reviews about this Hotel we booked a holiday for my 60th Birthday. Room was very good and garden area great, pool was very unsafe as it had steps going down in the middle that you could not see and then it dropped to 10 foot!! Food was ok if you liked Salad, breakfast was not very good. Staff very friendly except for one on the reception, he was not willing to help anybody. We wanted to pay to keep the room on only to be told no way could we do that! after explaining my disability he still said no, but i spoke with others on reception and they went out of there way to help and found another room for us. I must say Pepe in the restaurant was very charming and Luca on reception. The Lounge bar was very modern, and there was not much entertainment. I must say that all the other people there enjoyed the food so maybe it was just not what we would eat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haywards heath
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014

Just returned from a week at this lovely hotel, there is so much to see and do in the surrounding area this was not long enough, I would recommend 10 days that way you could see the sights and have time to have a few days to relax.
The hotel staff are amazing and cannot do enough to help you. The breakfast's were ok but the cooked choice a bit limited, however, we did find out later in the holiday that you can order omelettes freshly cooked. Lunch was out of this world with the best pizza's and freshly bbq'd fish meat and veg, add to this the outstanding salad selection and good beer ...perfection. Evening meals were equally as good. Liked the idea of being handed a menu and choosing a starter and main course which was then served to you at the table, sensible sized portions alleviating the usual 'overeating' which happens on all inclusive holidays. Before your meal is served you have the option to help yourself to the amazing salad buffet. A choice of good wine was served in abundance. Evening entertainment was a little tedious, but one evening a duo of male entertainment had everyone up and dancing. We found other guests very friendly and so enjoyed the evenings with good company and plenty of choice of branded alcohol.
Trips we would recommend were Pompeii, Vesuvius, Herculaneum. All fascinating if you enjoy history and culture. These can be easily done by public transport or the organised trips, obviously the trips are the best way as you get a good tour guide and air conditioned coach, but this does not come cheap and entrance fees are not included. Also did the Amalfi coast, changed buses at Amalfi and went onto Ravello which was stunningly beautiful. We did this via public transport which I would not recommend, there were too many people for too few buses and ended up standing along the hairpin bends, and packed in like sardines...very unpleasant. In retrospect it would have been better to pay the extra for the sightseeing tour. When you buy the public transport tickets it does entitle you to one free trip on the red sightseeing bus which was heaven in comparison, this was open topped and views amazing so well worth the extra euros!. We also did the trip to the top of Capri via boat from Sorrento harbour, the funicular railway, more hairpin bends on the tiny bus and then by cable car with outstanding views all the way and very thrilling and exciting. All in all a lovely day out but expensive with all the travel costs. We took the hotel packed lunch which was a good move as Capri does not come cheap. Would also recommend the 'free' walking trip done by the first choice rep Carl, this helps you to get your bearings around Sorrento and also gives lots of historic detail that you could easily miss.
A very good value for money holiday, we had warm sunshine everyday, and would return with no hesitation....

Room Tip: rooms at the top front of hotel. However road can be noisy, one night road works took place overnig...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank carol793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2014

Just returned from a weeks holiday at the Atlantic Palace, all we can say is brilliant, the food, the staff, the hotel and Italy itself fantastic, would like to point out this is not a kiddies hotel and we were advised next year it will be a couples only hotel which we think is the best way to go because it has a small swimming pool but very nice, a very nice garden area and there will be a new garden eating area opening soon, there are also plans for new a'la cart restaurant and a spa area.
As i said the staff are all fantastic, Cattelo in the pool bar does not stop, restaurant staff cant do enough for you. The one down side is the entertainment same key board singer every night apart from one

Room Tip: Annex rooms are quieter, if you would like sea view ask for top floor views are great
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank c k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tui Sensimar Atlantic Palace

Property: Tui Sensimar Atlantic Palace
Address: Via Capo 76, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Sorrento
#5 Best Value Hotel in Sorrento
#18 Luxury Hotel in Sorrento
#38 Romantic Hotel in Sorrento
#39 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tui Sensimar Atlantic Palace 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Atlantic Palace Sorrento

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