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“service service service”

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BEST WESTERN Hotel La Solara
Ranked #10 of 100 Hotels in Sorrento
Certificate of Excellence
Chelmsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“service service service”
5 of 5 bubbles Reviewed 18 June 2014

Our first visit to Sorrento. The hotel was suggested by our Travel Agent who had had good reports of it previously. We were not disappointed! Food excellent, helpful staff in Reception, large outdoor pool with staff on hand for drinks/food, friendly and efficient waiters, free hotel minibus for 10 minute jouney into and back from town centre from lovely hotel location with great view across the bay of Naples. I had better stop there as I could go on and on.
We will be back!

Room Tip: Probably rooms higher up are extremely quiet although we had no issues with noise on the 2nd floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martyn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear martyn p,
Thank you for this review and for the words had for all our staff and to our hotel.
All the staff and management are very proud of your words ..
It's nice to read that this was your first visit to Sorrento and that you will return soon.
By your next visit to have a nice walk to Sorrento a good suggestion is: Take our shuttle At Set times, get off where it begins to path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA.
In awaiting for your next visit in a not too distant future, on your request we will endeavor to reserve a room on the third or fourth floor with a small supplemento.Greetings from all the staff and management
Ugo Di Maio
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1,949 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (618)
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English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We booked this hotel to celebrate my wife’s Birthday. And what a Birthday ‘treat’ it turned out to be!!

We should have known what to expect when we arrived on our coach from the airport with about 20 other guests to be met by the porter who took our luggage from the coach and moved it into the hotel foyer. Once inside the hotel, we were greeted by the Manager
Ugo Di Maio and his reception staff. We were shown to the comfortable air conditioned lounge where we were all served Prosecco or Fruit Juice with ‘nibbles’ before being allocated our rooms.

Our room (112) can only be described as excellent. We had chosen a room with a balcony and a sea view and that is exactly what we were given. Our room overlooked the Bay of Naples, with the island of Capri in the distance. An ideal spot to taste the bottle of wine left in our room with the compliments of the hotel!

The room was exactly what we expected. A large, modern, well decorated and spotlessly clean room with a big comfortable bed. Throughout our stay, the bed linen and towels were changed on a daily basis and each evening, the covers were turned down with chocolates being left as a nightly treat.

The members of staff on the reception were faultless in their service. All spoke excellent English and nothing seemed too much trouble. When we had unpacked our suitcases, we asked if we could borrow an iron and ironing board. It was brought to our room within 5 minutes by the housekeeper who showed us how to erect the ironing board (it was complicated like a deckchair) and she showed us how the iron worked. (very impressive service).

The hotel has a magnificent heated swimming pool with a spotlessly clean sun terrace overlooking the sea. Unfortunately, we had only booked a one week stay and as this was our first visit, so our time was taken by visiting the surrounding area on a daily basis.

The hotel is about 3 kilometres from the centre of Sorrento. But, this does not present any difficulties as there is an hourly, reliable, courtesy shuttle bus service to and from the centre of the town. A special mention should be made of the driver of the courtesy bus. He worked from early in the morning to late at night. He was always on time and did his job with a constant smile, and a thoroughly professional attitude!

On our first evening at the hotel, we went to the restaurant to be greeted personally by Marcello, the Head Waiter. Nothing seemed to be too much trouble for Marcello and his restaurant staff. His staff were always attentive and of course, Marcello was always on hand checking that all the guests were being given the best service!

Each evening, there was a new and varied selection of courses available for dinner in the restaurant. Guests were invited to choose a starter and main course from four to five options and whilst waiting for the starter to arrive, invited to help themselves from the salad bar. The salad bar itself was extensive with lots of choice. Following on from the starter and main course, the waiters returned to seek our choice of desert.

Breakfast in the restaurant was buffet style, once again with an extensive range of options. These included fresh fruit, cereal, bread rolls, continental meats and pastries, scrambled egg and bacon. The choice was so great one would struggle to mention everything. Suffice to say, Marcello was on hand overseeing everything and ensuring that when a particular selection was running low, it was replaced with a fresh supply from the kitchen.

Whilst mentioning the excellent restaurant staff, one must mention the kitchen staff who did an excellent job behind the scenes preparing and cooking the varied selection of food presented to us. Well done to them also!

To sum up: My wife and I feel that in addition to the hotel being in first class condition with excellent food, it was the superb attitude of ALL members of staff, i.e. the staff on reception, housekeeping, restaurant, kitchen, bar and pool who helped make this a hotel and holiday to remember.

Room Tip: You might want to ask for a sea view - ours (Room 112) was exceptional!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear Bill M,
Thank you for this review and for the beautiful words had for all our staff and to our hotel.
By your next visit to have a nice walk to Sorrento a good suggestion is:
Take our shuttle At Set times, get off where it begins to path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA.
In awaiting for your next visit in a not too distant future,
greetings from all the staff and management
Ugo Di Maio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

Have just returned from a week at this lovely hotel. Everything was as we had read about prior to our stay. We had a lovely room with views over the Bay of Naples and other than finding the mattress in our room rather hard everything was perfect. Food was delicious with attentive waiters. Free bus service into Sorrento was excellent. Pool was maintained to a high standard and cleaners were very thorough. Thank you for a wonderful holiday hotel Solara and all the team.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CathrynAmanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear cornishabba,
Thank you for this wonderful review.
I'm sorry that you found the mattress a little hard and that you did not request a change to soft mattresses.
This is possible on request and for your next visit please ask before your arrival and will do that.
We promise that we will try to improve for your next visit.
Looking forward to your return
Greetings from all the staff and management
Ugo Di Maio
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Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Had our third holiday at La Solara last month and I am sure it won't be our last! The service, food and staff are first class. The personal touches make this a very special hotel and the reason why so many guests return year after year, A big thank you to all staff for making our visits so special. and we hope to visit again before too long.

Dawn and Steve, Sheffield

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear La Solara friend Dawn A,
Thank you for this your first review and we can not say other than GRAZIE.
We promise that we will always try to improve for your fourth visit.
Looking forward to your return next year
Greetings from all the staff & the management
Ugo
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Teaneck, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Our best vacation ever! We had a wonderful room with a fabulous large terrace overlooking the bay of Naples. The hotel staff, particularly Massimo and Antonio treated us like family! The hotel was spotless! We had one complaint of our mattress being too hard and it was changed immediately. We had a half board plan and when we asked Antonio for a local suggestion for dinner instead of going to Sorrento, he suggested a restaurant nearby and the owner picked us up personally. We liked it so much that we went twice. The food was delicious and fresh and the location right on the sea with a marvelous sunset. We are so happy that we took Massimo's suggestion of doing the tour of Capri. A minivan picked us up at the hotel, dropped us off on a boat totaling eight people. It took us around the isle of Capri, provided lunch, swimming off the boat and dropped us off in Capri for 4 hours. Ana Capri was our favorite spot and it was very easy to get to via the funicular. All of our other trips were done on our own and easy to navigate with buses. We thank all of the hotel staff for their assistance with our wonderful vacation!

Room Tip: Room 506 spectacular balcony and large room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear Robyn M
For this review we can not say other than GRAZIE.
We promise that we will always remain so and try to improve.
Awaiting for your return
Greetings from all the staff
Ugo Di Maio
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Georgia, USA
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

It is with the highest commendation that I write this review of Hotel La Solara. My husband and I are travel agents who have taken groups all over the world for the past 20 years. This was the year to once again return to Italy. We had 26 members in our group and had been in contact with kind and wonderful Antonio (who works at Reception) over the past year to help plan our 3 night stay at the hotel. This was a pre-tour for our 10 night Mediterranean Cruise..
I must say that from beginning until the end, we could not have asked for more gracious and caring service than all of us received from the entire staff at La Solara. It truly was unbelievable to say the least. We had opted for the half-board which was marvelous!! The breakfast buffet had all the dishes you would ever desire. The service was so professional. Every morning we were greeted with a smile and promptly seated and then "up to enjoy the delicious buffet." I would strongly encourage anyone to take out half-board. It is so relaxing to come "home" after a long day of sightseeing and just relax with a lovely dinner. During the day, is when you can opt to enjoy a lunch out at a local cafe (If you are hungry after such a bountiful breakfast!)
A couple of nights the hotel had a musical ensemble playing with a very talented singer. Many of our group were listening and dancing about to the wonderful music.
Some of our group enjoyed the lovely swimming pool with the comfortable lounge chairs. They commented that the experience was just what they needed.
On another occasion, some of our members enjoyed a fantastic tour to Capri for the day. They had a really small group of 8 persons and a private captain to take them on a boat trip around the island and then they had time to enjoy the land part of beautiful Capri. They went on and on about their exceptional experience. The front desk of the hotel booked this for them.
I would like to comment that no matter what our group requested, La Solara met our needs and went beyond what was required. What an exceptional hotel family who truly wishes for your stay to be a "fairy tale" and one you will always remember.
I would personally like to thank many of the staff members. I am going to list a few, but there were others who went beyond the ordinary to make our stay so special. I would like to thank Antonio, my friend, who worked with me for over a year to plan our group's stay - for Ugo who also responded to my many requests for arrangement details - Marvello who runs a marvelous dining room - Massimo and Fabio who took care of so many personal arrangements and requests, and wonderful Angelo and Peppe who make the best latte's anywhere.
When we return to Sorrento one day, which I do hope is not very long away, we shall once again stay at Hotel La Solara who puts the "icing on the cake" for a visit to one of the world's most beautiful locations.
In conclusion, I cannot say enough glorious things about the hotel and the staff. I assure you that you will be so happy that you made the decision to stay here. It is truly an exceptional hotel with a staff who ranks right up there with the VERY BEST anywhere in the world.
Just a note - We stayed in room number 406. It was fabulous!!
From Gherry Gustafson, Carrollton Georgia USA

Room Tip: We stayed in 406 which had a huge terrace that overlooked the bay. We loved this room! It also had...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leland55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 21 June 2014
Dear Leland55,
It has been a real pleasure and honor to have you & your clients by us and that all of you were very happy with our hotel and our services. These compliments make us feel proud of the work that our staff is capable and that all our guests recognize us.
GRAZIE is the only word I can say.
Awaiting to have you with us again in the near future, greetings from all of us from Sorrento:
Ugo and throughout the entire staff
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HerculesWeymouth
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

We have just recently returned from our fifth consecutive year at the La Solara (9th - 26th May). It never fails to impress us how every year it seems to get better, it's really nice to be treated as one of their family.
We stayed in room 410 with magnificent views over the bay of Naples. The service could not be better, Stall needing special mention are, Antonio and Massimo at reception, where nothing is to much trouble, Angelo and Peppe at the bar and pool, who are really friendly and attentive and even remember your drink preferences from the previous years, and of course, Marcello and all his staff who are just brilliant in the restaurant , where their knowledge of the dishes and service is of the highest standards, all the ladies who clean and service the rooms do an outstanding job.
Wonderful evenings with Carlo and Lello providing the musical entertainment< they encourage any of the guests to get up and have a go, Peter from the Uk and Brandy from the USA were particularly good.
Thanks again all at La Solara for another excellent holiday and we look forward very much in seeing you all again next year. Arrivederci

Room Tip: All rooms to the front of the Hotel have balconies and are sea facing, (overlooking the bay of Naple...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HerculesWeymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, 14 June 2014
Dear friend HerculesWeymouth,
GRAZIE from Ugo & Alma. Grazie from everyone.
We are very proud of your comments and we are already awaiting for your next visit.
Ciao from La Solara and from Sorrento
Ugo
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Additional Information about BEST WESTERN Hotel La Solara

Property: BEST WESTERN Hotel La Solara
Address: Via Capo 118, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Sorrento
#3 Romantic Hotel in Sorrento
#9 Best Value Hotel in Sorrento
#9 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BEST WESTERN Hotel La Solara 4*
Number of rooms: 58
Official Description (provided by the hotel):
Wifi - Free Parking - Free ... more   less 
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Also Known As:
Best Western La Solara
Best Western Sorrento
Sorrento Best Western

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