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“Fantastic Hotel, Food & Staff”

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Best Western Hotel La Solara
Ranked #9 of 100 Hotels in Sorrento
Certificate of Excellence
north wales
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Fantastic Hotel, Food & Staff”
Reviewed 2 August 2014

Just returned from a weeks stay at La Solara. Firstly, their web photos don't do the hotel justice. Its a great hotel that isnt shown fully from the photos. The hotel is a 10min drive out of Sorrento centre itself, but the hotel offer a free minibus that leaves on the hour. (Being outside sorrento makes the hotel better as they can afford a larger plot of land meaning they have a pool!! - some of the hotels in Sorrento a smaller and lack a pool due to cost of land). The staff are extremely welcoming. They are all polite and friendly and go out of their way to help you. They remember what drinks you like and even names, which is a nice touch. The hotel is very modern (again, not fully shown on their photos). It's spotless and constantly being looked after by the cleaners. It has modern facilities, and not dated. Rooms smell and look fresh. The pool is much larger than I thought before arrival. Its an Olympic size and there sunbathing area around the pool is much larger and nicer than shown on photos. Towells are proveded by the pool for sunbasthing, so no need to pack your own or take them from the room. The orangery is a nice area to have a picturesque photo. We had room 216 which, although only had a small balcony, had amazing sea views, giving us a sunset every night while getting ready. The room was large and 2 twin beds were pushed together. Linen and towells were changed on a daily basis. The beds were a little hard, but still managed to sleep well. The TV could have done with a couple more English channels (we managed to find 3 movie channels...sometimes dubbed to italian), the channels would often break signal but were watchable. Had the normal CNN, BBC World, & MTV. I know you are not there to watch TV, but often nice to have on in background. Food was great. My wife has bad allergies to pepper so we emailed them 2weeks before arriving and they had it all in hand. Staff would advise which foods she could eat and when necessary, they made fresh stuff not on the menu. The food was very tasty and clearly freshly made. The gala meal on the Sunday was a nice touch. Drink prices were very reasonable with a large beer/wine costing 5euros, bottle of house red/white/rose was 12euro, cocktail 7.5euros and shorts 4 euros. Night time music entertainment was (Unfortunatly) typical entertainment (Man with keyboard playing older songs), but as Im 32 and majority of guests are older, it would appeal to them more than me. The free bus ran till 11pm so we just hopped into Sorrento after dinner and walked around the shops and cafes. The hotel is almost straight onto the road which is a sham as there is no where to walk after your meal (unless you catch the bus into Sorrento), but this hotel is a "tourist" hotel and not on a beach resort (like I am used to). (No hotels in Sorrento have a front/promenade to walk on). I would say that the hotel isnt ideal for families with young children. If you decide to walk to/from Sorrento centre, its a steep hill and would take a good 45mins on a very windy road with crazy drivers!! Plus, other than the pool and a computer in the reception area, there is not much for kids to do). (But Sorrento isnt really the place to bring young children anyway) We stayed here for my parents 40th wedding anniversary and the hotel brought them a bottle of Prosecco on their anniversary, which was a nice touch. This hotel was deffinately better than I was expecting and Sorrento is a lovely place to stay. If/when we return to Sorrento, we would stay at La Solara

Room Tip: Room 216 had an amazing sea view but small balcony. Room 202 had larger balcony but only a view of...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank x9jpf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 10 August 2014
Dear x9jpf,
We can only write "GRAZIE". The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy.
For the mattresses we have the possibility to change, if required, with soft mattresses and I'm sorry that you have not asked the reception to change
By your next visit to have a nice walk to Sorrento a good suggestion is: Take our shuttle at set times, get off where it begins a path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA
We look forward to your next stay with us.
CIAO from Sorrento
The entire staff and management
Ugo Di Maio
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Traveller tips help you choose the right room.   Room tips (636)
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English first
Chester, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 August 2014

We chose to return to La Solara to celebrate our 40th Wedding Anniversary, with our family, as we have always enjoyed stays there in the past. We had a wonderful holiday and cannot thank the staff enough for making our stay so special. All the staff are so pleasant and make you feel so welcome. As for the food......... it is just wonderful!!!! I have never stayed in a hotel so clean; the cleaners must work so hard. This is the fourth review I have done for this hotel so I'm not going to repeat all that has been said before only to say anybody who hasn't tried this hotel needs to! Just wish we could give you 6 our of 5.

Room Tip: The higher rooms have better views and if you can afford it go for a seaview but all the rooms are e...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Suerob3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 9 August 2014
Dear Suerob3,
it is very nice to read that you have chosen our hotel for your Ruby Wedding anniversary. This gratifies us and are very pleased that your family has also enjoyed our hotel and our staff. I hope to have you again next year for another lovely stay.
Greetings from all of us
Ugo Di Maio
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

This was our first visit to Sorrento and we chose Hotel La Solara because of its excellent reviews and its claim to provide meals for coeliacs which was of utmost importance to us. Well we were not disappointed. The food was more than plentiful at breakfast and at dinner. For breakfast, special cereals, bread and croissants were available alongside fruit, joghurt, meats, cheeses and cooked options. For dinner most starters and main courses were adapted and Antonio, the chef in charge of the gluten free cooking was amazing. He even made pizzas for us and pastries and gateaux for dessert. Thank you to him for making this side of our holiday so stress free! Also our thanks go to the waiters, Marcello, Nello and Antonio, who were our main three, that all ensured that the meals provided were correct! The waiters all remained cheerful and helpful even when busy.

The hotel is about 3km away from Sorrento town but the hotel shuttle bus was punctual and ran every hour from early in the morning through to 11pm. It is perfect if you want to be independent with your excursions as it drops you off near the train/bus station. It is also not too far from the ferry terminals.

The cleanliness of the hotel is amazing - the cleaners all do a fantastic job. The bins in the bedrooms were emptied twice a day and a chocolate left each day when the covers were turned back. A lovely touch. All the staff were very friendly.

The hotel has a lovely clean pool and there are plenty of sunbeds and shades on the terrace. You could generally find room to sit even if you went to the pool later in the day.

The Hotel La Solara was a brilliant place to stay and we will definitely be returning. Thank you to all the staff for making this holiday so special!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 2 August 2014
Dear Catherine S,
Thank you very much for your fantastic review and that you found our hotel and our staff to your liking. These beautiful words helps us to continue and give the best to please our valued clients.
Looking forward to having you with us again
GRAZIE
Greetings from Sorrento and from all of us
Ugo Di Maio
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St Neots, United Kingdom
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed 31 July 2014

Staff here makes this hotel special - everyone of them went out of their way to help, even to the point of serving us breakfast by the pool when we missed breakfast. Massimo, Antonio, Fabio and Carmine on reception couldn't do enough for us; Angelo, Giuseppe, Marcelo, Nello and both Antonio's served food and drinks with smiles all round and witty banter. The hotel itself has beautiful views and offers a free shuttle bus to Sorrento. We loved staying here because it was quiet. Our kids did say that the beds and pillows were slightly on the firm side but this did not affect the quality of our stay. Great pool and poolside bar/dining area. We're missing La Solara and Sorrento already - hope to be back soon.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank s1m0ne192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 2 August 2014
Dear s1m0ne192,
Thank you very much for your review and that you found our hotel and our staff to your liking and these beautiful words helps us to continue and give the best to please our valued clients.
For the mattresses we have the possibility to change, if required, with soft mattresses and I'm sorry that you have not asked the reception to change. For your next visit you, please, send an e-mail directly to me and you will find the mattress to your liking.
Greetings from Sorrento and from all of us
Ugo Di Maio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 July 2014

We enjoyed our stay at this hotel. The hotel caters mainly for Thomsons package deal customers but we booked independently. We had a front facing room with a balcony and it was definitely worth the extra money. Our room was nice and the views were wonderful. It was fairly noisy during the day but very quiet at night.
The pool was excellent and there was always enough sun beds to go round. We did think the lunch menu and drinks were very expensive but the food quality was good. We ate dinner in the hotel on 3 occasions and could choose between a huge 4 course meal for 30 euros or a choice from the a la carte which we thought was better value. Again the food was very good.
We took the bus from Naples airport to Sorrento railway station and then got a taxi to the hotel which was extortionate - 28 euros for a 10 minute 3 kilometres drive!! We appreciated the courtesy bus at the hotel but it was a necessity as there are no restaurants nearby, so when not eating in the hotel you have to go in to Sorrento to eat. During the day you could walk down the very busy main road to the path to the beach which is down a very steep hill but there was no where else to walk to. The beach was very busy but it was July.
The staff were extremely helpful and always very pleasant. They arranged a shuttle bus for our return journey to the airport which was 25 euros each and was a very good service.
I was a bit concerned that when we signed for food and drinks there were no figures on the bill and we didn't get a copy or receipt as you would expect, but having said that our final bill was absolutely correct.
All in all we had a very good holiday and I would certainly recommend this hotel, especially for people who like package holidays.

Room Tip: It's worth having a balcony and sea view
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank YorkielassEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 2 August 2014
Dear YorkielassEngland,
I thank you that you have found our hotel and our staff to your liking and these beautiful words invites us to continue to give the best to please our guests. Our personalized service is for all our Independently or package deals clients.
I am very pleased that you found our shuttle bus that every hour, from 8 am until 11 pm, connects the hotel to Sorrento center and back.
I'm sorry for not having got the receipts signed by you for your food and drinks but unfortunately, at the moment, we are still not full computerized and are expecting a new program. In all ways if we are not yet on line by your next visit you can always ask the statement of your bill in the room.
Greetings from Sorrento and from all of us
Ugo Di Maio
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Amelia Island, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2014

My wife, daughter and two granddaughters spent four wonderful nights at this hotel in two rooms. Both rooms were spacious and clean. Ours had great views from large balcony, theirs had view of pool. The hotel operates very efficient shuttle service into Sorrento. You can set your watch by the departures. The pool is large, clean and refreshing. A poolside bar is convenient to keep you satisfied. Our last evening we experience a nice surprise. We asked if there were any restaurants within walking distance. We were guided to a safe walk down to a beach resort area that had bars and restaurants. We met Pasquale serving at one. After a wonderful dinner, he even arranged for a ride back up the hill with Luigi for my wife and I.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 2 August 2014
Dear Tom D,
Thank you that you have found our hotel and our staff to your liking and your beautiful words invites us to continue on this way and give the best of us to please our guests..
Awaiting for your next visit
Greetings from Sorrento and from all of us
Ugo Di Maio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2014

What an outstanding hotel! This is our third visit and it keeps getting better. The key is the wonderful hospitality of all staff. Everyone makes sure you have an excellent holiday. Meals are wonderful (well done chefs!) and Marcello and his team make dining a delight. Antonio is excellent and always on hand to help with brollies and beds.
The cleaners do an excellent job of the public areas and the rooms. The turn down service at night is an example of the high standards.

This is our third visit and the hotel is so good we can't think of going anywhere else. Big thanks to all the staff.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Lizzy03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UGOSolara, General Manager at Best Western Hotel La Solara, responded to this review, 2 August 2014
Dear Lizzy03,
I thank you that after the third stay with us you have such beautiful words for our hotel and our staff.
These words invites us all to continue on this wayand give the best of us to please our guests.
Awaiting for your next visit
Greetings from Sorrento and from all of us
Ugo Di Maio
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel La Solara

Property: Best Western Hotel La Solara
Address: Via Capo 118, 80067, Sorrento, Italy (Formerly BEST WESTERN Hotel La Solara)
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Sorrento
#3 Romantic Hotel in Sorrento
#8 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Hotel La Solara 4*
Number of rooms: 58
Official Description (provided by the hotel):
Wifi - Free Parking - Free ... more   less 
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Also Known As:
Best Western La Solara
Best Western Sorrento
Sorrento Best Western

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