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“Just so nice”

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Grand Hotel De La Ville Sorrento
Ranked #16 of 100 Hotels in Sorrento
Certificate of Excellence
London, United Kingdom
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Just so nice”
4 of 5 bubbles Reviewed 25 May 2014

I travel as a solo also I'm disabled and that means paying more for a double room for solo use, in this hotel I had a lovely room, bathroom, private balcony with a side sea view of the Bay of Naples. I was very pleased. The room was immaculate and everything worked including the fridge (in many Italian hotels they turn it down). Nice toiletries, comfortable bed, good lighting (again in many Italian hotels that is often very low as well). Breakfast was very good with a nice choice for every one plus lovely very hot and strong good coffee served at the table. I only had dinner there 2 nights out of my week but again the food was excellent. Enzo and Carmine the Maitre D's were kind, helpful and didn't do that dreadful thing of putting elderly single ladies in a corner because we are invisible. I had a nice table each time. I had a snack in the garden which is lovely and peaceful. The roof top pool is again lovely and the view well you just stand and stare and stare and stare. Spectacular. Reception staff (the ladies) were very helpful I had a problem with my mobile and they really did try to solve the problem. All the staff from restaurant down to maids and porters were nice, friendly and helpful. Also bar prices were reasonable. The hotel is within easy reach of the main part of Sorrento. One small complaint perhaps there could be more hand rails for the Disabled I did find a couple of places in the hotel grounds that were difficult to cope with. Italy can be very expensive but I thought this hotel was good value.

Room Tip: The higher the better re traffic noise also tiled floors, people leaving to travel home early in the...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RegGiovanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 30 May 2014
Dear Guest,

We’re so happy to hear you find our hotel excellent and many thanks for having trust us by choosing Grand Hotel De La Ville as the place you spent you holidays.

It’s delighting that you enjoyed the food here at the restaurant and also the service.
And it’s also wonderful that you had a great impression on the whole Staff.
Finally thank you for posting this nice review that really makes us proud of our staff even more than we already were,


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (755)
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English first
Ariss
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

When we first arrived we were greeted by very friendly Staff front desk as well as bellman.

They offer parking which was awesome and very safe. Car was always ready to go when you needed it.

The Rooms were well equipped and very spacious and very clean.

WiFi was awesome no problems.

The roof top terrace was awesome to come home too as we go up for the sunset and bring our drinks and play cards.

The Breakfast in the morning was absolutely outstanding for Quantity freshness and variety. You also had the option of eating outside in the morning.

All the staff were so helpful and friendly but Enzo would always recommend a great place to visit and how to get there.

All the staff from the hotel were so friendly and pleasant. Very Happy
Experience.

If we ever get back to Sorrento this is the place we will stay again.

Bravi Tutti.

We Stayed for 7 nights

Frank and Dayle Toscan

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ftoscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 30 May 2014
Dear Guests,

We’re incredibly happy to read from you and to have the pleasure to answer this lovely review on Tripadvisor.

As we are glad to read your stay at Grand Hotel De La Ville was fabulous and we do have to thank you for all the compliments and the nice words you spent on us and in particular for having mentioned and noticed the Staff obligation. Everybody here is happy to work for our Clients and for this reason is always there to do anything that you may need in a professional but kind way and it’s very pleasant to know that we succeeded in doing this with you.

Lastly, we hope you will come back soon to enjoy another fantastic and relaxing holiday,

Kind Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

An excellent hotel and staff, but some of the dinners were disappointing.
We enjoyed half board. Breakfasts were excellent with a choice of eggs cooked on demand. Plenty of fruit, wonderful fried tomatoes and the usual selection to cater for European guests although during our stay most were from UK.
Perhaps our menu choice at dinner was at fault but tinned peas and soggy broccoli were unexpected. Also some of the fish appeared to be steamed and was tasteless, not a good start to the first night especially when choosing from the chefs special.
Pasta dishes were good but nothing memorable. Wine could be saved for following night, 'if we were not too thirsty' and other drinks were nicely presented at reasonable prices.
Very comfortable lounge, bar area and roof top sun and pool area. Also breakfasts served outside in wonderful garden were an experience.
Staff could not be faulted, reception always found time to give local advice with a smile.
A pleasant walk through the lemon grove onto Corso Italia then passing the Circumvesuviana rail station and bus departure points, onto Piazza Tasso reached within 10 minutes.
We would certainly return to Grand Hotel De La Ville.

Room Tip: We were on 4th floor with side sea view and balcony, very satisfied. Wi-fi worked ok. AC unavailable...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank forester696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

After a frantic, dash about few days in Rome, I came to the peace and tranquility of the Grand Hotel de la ville and is was a perfect experience. The staff are completely charming, helpful and so friendly - special mention to Enzo and Carmine and their brilliant team in the restaurant. My room was divine - large with a balcony, and, of joy, a luxurious deep bath which I made use of regularly. The room was beautifully clean, the bed very comfortable and I much appreciated the turn down service each evening. In all a lovely memorable experience, which I have no doubt I will repeat as soon as it feasible. My sincere thanks to everyone for such a great time.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 27 May 2014
Dear Guest,

Thank you for posting your review.
It was our absolute pleasure to have you with us.
We happy to know that your stay with us was up to your expectations and for appreciating the service, food and facilities. We always do all our best to render the guest’s experience the most pleasurable and comfortable as possible with a stay in a professional but also friendly atmosphere.
We look forward to having you again among us in the near future.
Sincerely
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

My wife and I made our first trip to Sorrento. We flew to Naples and then hired a car (bad decision !!) . Anyway after a most stressful car journey we arrived at the De La Ville, and like all of us there is always that niggly worry in the back of your mind that you may have picked the wrong hotel . Thankfully Not in our case. The De La Ville is a fab place.

Our room was on the 5th floor and we very very impressed all round. Our balcony looked out onto the bay.

The whole place was very clean, had great facilities. The staff were just excellent, from the reception team to the pleasant waiters and the cleaners.

We did not eat in the Restaurant, but every guest we spoke to said the food was top class. As we were only in town for a week, we had searched out various places in Sorrento, and to be honest everywhere surpassed our expectation (just need to get back to the gym now!).

On the roof was a lovely terrace, sun beds, a very clean pool and a nice bar. A very nice place to soak up the sun and relax .... With exceptional views.

Finally I must just thank the reception staff for all their help and advice and especially the chap who helped me return my car early.

We will definitely go back.

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 27 May 2014
Dear Clients,

Thank you for your gorgeous review.

We are proud to know that the De La Vile has not lived up your expectation. We are also happy to know that you enjoyed our facilities, especially the Roof Top Terrace, absolutely the ideal place to enjoy the sun and the wonderful view of our bay in total relax.

Our hotel is located in a strategic position, 5 minutes walking from buses and train station, and it is very easy to move round with public transport without stress of traffic and parking.

We really hope to see you soon in Sorrento for another nice stay in our Hotel.

Best regards

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2014

This hotel was superb from the cleanliness to the room to the services provided by the staff. Must make mention of Fabiana at the reception desk who gave us all the information needed to travel along the coast of Amalfi and Enzo who was so friendly in the dining. And of course Juise who met us every morning at breakfast with a giant smile. The location is perfect for staying in Sorrento.

Room Tip: 5th or 6th floors were beautiful
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie12350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 27 May 2014
Dear Guest,

Thank you very much for spending your time writing this wonderful review.

We are very please to know that you enjoyed your stay with us and appreciated all our efforts to make more enjoyable as possible the stay of our guests.


Looking forward to welcoming you again soon here in Sorrento

Best regards

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

My friend & I stayed at the Grand Hotel de la Ville for a week during the second week in May.
Wow! I have never experienced such a standard of cleanliness in any hotel in the UK or abroad. Even the wrought iron surround to the balcony was gleaming without a vestige of dust.

We were in room 101 & it overlooked the outside patio dining area. It was extremely quiet at all times and the room & bathroom were beautifully presented. All decor & furnishings matched and looked brand new. Towels were changed daily & sheets every other day. Mirrored wardrobes gleamed!

The public female toilets downstairs were very pink but beautifully tiled and with regularly changed towels to supplement the electric hand drier.

The dining room was beautiful and the staff superb. Enzo was a caring and helpful Maître-de who clearly loves his job. It is truly a vocation for him and his interaction with guests makes you feel truly special. All the waiting staff were great and had a daily repartee and happy faces at all times of day from breakfast to dinner. Nina stands out for us as she often joked with us. The food was exquisite at all meals. The "egg lady" Guibsey was lovely and very friendly at breakfast. Lunchtime snacks were full size meals very well priced and dinner was served from 7 until 11 pm. Fantastic number of choices weekly along with a daily special menu at no extra cost. Gala dinner on Tuesday is at a small extra supplement if you choose from this menu.

The lounge bar was large but had a good ambience. This was largely due to the staff particularly Flora & Lorenzo who anticipated our every need. Drinks were pricey particularly mixers but there is a Happy Hour from 6.30 until 8.30 pm on Tuesday & Saturday. I am not, however, convinced that ALL drinks are half price as I was unable to reconcile our Saturday 10th prices with this claim. A small issue as we enjoyed our pre and post dinner drinks as well as a well priced Prosecco by the bottle!

Reception were usually busy but were pleasant & efficient.

Our cleaner was wonderful supplying us with soft pillows to replace the very firm ones we found rather too hard! She also kept our room immaculate in all aspects.

The two pools were beautifully clean and the sunbeds & deck chairs provided were again kept wonderfully clean and neat. We used the rooftop solarium and the area is beautiful with a wonderful view of Vesuvius and the Bay of Naples. Large umbrellas enabled us to enjoy sun or shade appropriately. Towels are available at no charge from the bar & need to be returned after use.

The walk to the centre of a Sorrento takes about five minutes on a level road.

I was fortunate enough to be able to speak to the owner who was present in the hotel during our stay and it was clearly evident that his eagle eye missed nothing which is, no doubt, why the hotel is so fantastic BUT the true strength of this hotel is the close teamwork of the longstanding staff who ARE the Hotel de la Ville. Without them the heart of the hotel would cease to beat and I emphasised this to the owner. I hope he listened. We will return to Sorrento and to this fabulous hotel. Check in here and you will not be disappointed.

Room Tip: We were on the first floor which suited us as we were at the back & it was very quiet. If you wa...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dawn_ball1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delavillesorrento, Manager at Grand Hotel De La Ville Sorrento, responded to this review, 25 May 2014
Dear Guests,

We’re incredibly happy to read from you and to have the pleasure to answer this lovely review on Tripadvisor.

As we are glad to read your stay at Grand Hotel De La Ville was fabulous and we do have to thank you for all the compliments and the nice words you spent on us and in particular for having mentioned and noticed the Staff obligation. Everybody here is happy to work for our Clients and for this reason is always there to do anything that you may need in a professional but kind way and it’s very pleasant to know that we succeeded in doing this with you.

Lastly, we hope you will come back soon to enjoy another fantastic and relaxing holiday,

Kind Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel De La Ville Sorrento

Property: Grand Hotel De La Ville Sorrento
Address: Via Rota, 15 | Sorrento Coast, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Sorrento
#8 Family Hotel in Sorrento
#11 Romantic Hotel in Sorrento
#15 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel De La Ville Sorrento 4*
Number of rooms: 120
Official Description (provided by the hotel):
A warm and welcoming atmosphere, a relaxed ambience with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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