Cant understand the reviews that this hotel gets on here, was quite excited as a result of reading them, sadly it was mostly a let down. We stayed in 3 hotels as part of our honeymoon, Rome, here in Sorrento and also Ischia. I emailed them all in advance to say we were on our honeymoon and yet this was the only hotel who made no acknowledgement of the fact. The others offered a room upgrade a free bottle of proseco (sometimes both) and a little card congratulating and welcoming us. We arrived at the The Grand Hotel De Ville Sorrento, to be met by Marianna the receptionist who never smiles. We told here we were on our honeymoon and she barely grunted at us, she stayed this way all week.
This hotel is on the package circuit with Thomas Cook, First Choice and Falcon etc and it is totally geared towards the herd them in, feed them and herd them out again on a weekly / fortnighly basis and probably serves this function well howver for a special occassion such as a honeymoon it is simply not special enough. I know tyhat you get what you pay for and that Hotels in Sorrento are not cheap, however i dearly wish i had spent more and went for something better. I even think that for the money we did spoend we could have done better. On the plus side, the location is very close to town and the waiting staff in the restaurant are extremely good and very friendly (as many on here have suggested) however this doesnt make up for the negatives of which there are too many. The hotel is extremely noisy - all floors are tiled and coachloads of package holidayers would either depart or arrive ar 8.00am and 9.00am - cue the sound of cleaners and beds being moved and general noise that it is impossible to sleep through. The hotel is on a side street yet because of the one way traffic system it is a very busy street. Once the scooter and mopeds and beeping horns finish at around 1am you can look forward to the bin lorries and service vehicles at 7am, if you do manage to get back over to sleep, dont worry, the madi will soon finish that off at around 9am. The food is OK but considering the fuss they make at dinner time, you have to dress up for the dining rooma nd the Enzo and his team of waiting staff, being very efficient run around like they are serving michelin star food, its not. a lot of it is frozen food, powdered soup and processed fayre. Its a bit of flattery to deceive i fear. The dining room itself is quite nicely decorated which makes you feel quite deflated when the food comes out, what with all the effort you have made to dress up and the staff have made to be very efficient.
The cost of drink is extortionate !!!!!
2 orange juices by the pool will cost €12 a coke is €5 there is no price list to tell you this, but you get a nice surprice when you check out, so beware !!!! - bring you own bottle of water and avoid the poolside drinks.
If you have booked this holiday as part of a package tour you will probably have a nice time as the waiting staff will make a fuss over you and hence you will feel special. I imagine the sheer number of package holidaymakers that come through here year on year is why it is so high on tripadvisors list. However for the money, I felt very let down.
On balance, i would say, Avoid !!!!
- Official Description (provided by the hotel):
- A warm and welcoming atmosphere, a relaxed ambience with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more less
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- Also Known As:
- Grand Hotel Sorrento