They say there is never a second chance to make a first impression, HOW TRUE!!
From the moment we entered the hotel the young man that was watching me struggle up the front stairs with my case unbelievably worked at the Carlton hotel. However when I eventually got the case up the stairs he of course insisted on taking the case up to the room for his 2 euros tip.
I am quite well travelled and I have stayed in a variety of different hotels, these have all had different star ratings, sometimes the hotel has been on a budget other times I have splashed out as a treat, but I can honestly say this is the WORST HOTEL I have ever stayed in, I don't expect too much when I am travelling as I know star ratings in Europe are very different to the UK and maybe I have been really lucky in my previous experiences,but one thing I can always say is I have always been greeted with a warm smile and at the very least a hello whilst checking in to the hotel. Well I am not going to call them receptionists as they are clearly not, but the ARROGANT,miserable,RUDE, unhelpful women on the front desk clearly hate their jobs so much that it is blatantly obvious , apparently the hotel is an independent hotel maybe they are family members and that they know they can do what they want and there is no one that will challenge their atrocious customer service standards.
Breakfast finishes at 9.30 but please make sure you get down stairs preferably one hour before the end because once it's been put out and its gone it wont be replenished you will notice guests circling around looking what to select to eat, and there isn't anything except boiled eggs if you make it down on time they are the only thing that looks in the remote bit appetising,the toaster is a joke as the toast comes out the same colour it went in even after passing through the toaster 2- 3 times. Do yourself a favour and just go to a local cafe and get yourself something decent to start your day, yes you have paid for it but it is really not worth the hassle and after all is said and done your on your holidays.
Please don't believe the photos on website as they look half decent,what you see is not what you get !!!!!!!
Towels get changed but don't expect the bed linen to be changed as you will be disappointed, pool and bar area dismal. You can't use your iron and there are no ironing facilities they won't tell you at reception but you can buy a local adapter plug from the local deco super market for 3 euro and also something they won't tell you is you don't have to use the taxi they recommend for airport transfer for 100 euro you can get a coach from train station 5 minutes walk away for 10 euro per person.
I Requested to speak to the manager to be perfectly honest my main complaint throughout my stay was the rudeness of the front desk staff and he was unavailable,this actually speaks volumes obviously the manager either doesn't know what his staff are like when he is not on site or he doesn't really care, I have never wrote a review before and felt obliged to do so to save anyone else having a similar experience.
Well this is a little message to the manager and owner of the Carlton International your staff are RUDE arrogant and extremely unhelpful and if it was my business I would send in a mystery guest every couple of months to give me a genuine truthful account and be your ears and eyes when you are not around and to keep everyone on their toes and to get rid of the people that are damaging your business as you are a long way away from being a four star hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Ebookers, Travel Republic (UK), Agoda, Odigeo, TravelUp, Traveltool, S.L.U., HotelsClick, Hotel.de and HotelQuickly so you can book your Carlton International Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Carlton International Sorrento
- Hotel Carlton International