If you wish for your property to be respected and looked after do not stay at this hotel!
I stayed at the hotel for a week 04/08 - 04/11 this year. Me and 9 other members of my family stayed at the hotel. The food was average, however the waiters and sorrento it's self made up for any floors with the hotel for the first few days. On the third day i was in the room adjacent to mine, both doors were open, i had but a sign on my door for the maid not to clean my room, she did anyway, as i was across the hall i wasn't worried. Myself and three other heard a loud bang so i went into my room were the maid was picking up my apple mac laptop, i asked her if she'd dropped it and she advised she had, it was dinted and damaged so i went to reception. The manager, an aggressive elderly man told me i was lying and was being a silly little girl, he offered no apologies or resolution and was extremely aggressive towards me. I was offered no resolution and the rest of my stay was very awkward.
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- Also Known As:
- Carlton International Sorrento
- Hotel Carlton International