We had this hotel included in a groupon package (we will never do that again) and were very disappointed. The staff were surly. We paid the extra 2 Euro for wifi in the room. It never worked, and although we got our 2E back, the staff never seemed interested in helping us sort it out. We used the free wifi in the lobby, but it is a terrible connection and certainly inconvenient. The hotel also charges if you use the in-room fridge for your own food - something I have never seen at a hotel anywhere. They also charge 9 Euro each for breakfast (which I thought I saw on their website was included, but I guess not for Groupon folks). We were not going to give this unfriendly/unhelpful bunch any more money so we never ate breakfast there.
We also experienced an ant infestation. After we blocked their access to the room with wet toilet paper under the door jam, the housekeeping staff must have put down poison because we never saw the ants again.
The sink (room 308) is not vented/trapped properly and you get the smell of sewer everytime you turn on the tap. The shower leaked all over the floor one morning until we figured out that you had to run it at a drizzle. We cleaned up the water with the supplied towels and then housekeeping decided to limit us to 2 bath towels and never refreshed our hand towels. Oh, and the pillows are flatter than pancakes.
We felt trapped by the fact we had paid for this as a package or we would have left and demanded a refund. The hotel staff were so surly and uninterested in us that it seemed futile to ask them for help.
On our last day, I decided to try and "soften them up" so I went out of my way to be friendly - this seemed to work temporarily.
On the good side, the room was very clean overall. The bathroom was small. Location was fine.
Buyer beware with Groupon. We learned our lesson. We needed leverage with this place and didn't have any.
- Official Description (provided by the hotel):
- The Comfort Hotel Gardenia Sorrento Coast is a smart 3-star hotel located in the heart of the beautiful town of Sorrento. The hotel is situated in Corso Italia, Sorrento's main street, only 500 metres from the old town. Our hotel has 22 rooms and was completely renovated* in 2007 using soundproofing and eco-friendly materials in line with our commitment to safeguarding the local landscape and environment. With its new functional layout, elegant interior and exterior finishes, the hotel in Sorrento is a typical example of modern Mediterranean architecture. Our wonderful panoramic terrace complete with deckchairs and pergola is the ideal place to relax and enjoy the stunning views of the Bay of Naples. The hotel has also been awarded the EcoWorldHotel quality trademark and is ISO 14001 certified. Guests can rest assured that they are staying in a hotel with a reduced environmental impact. We offer our guests a friendly yet refined atmosphere with a tastefully furnished interior and decorated in soft colour schemes. The hotel has a swimming pool, private car park (on charge), fitness center, garden with piano bar during the summer season, indoor bar, and TV lounge, nearby tennis court, free internt wi-fi. ... more less
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