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“Too far from the action” 3 of 5 bubbles
Review of Comfort Hotel Gardenia Sorrento Coast

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Comfort Hotel Gardenia Sorrento Coast
Ranked #35 of 100 Hotels in Sorrento
Certificate of Excellence
Chattanooga, Tennessee
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Too far from the action”
3 of 5 bubbles Reviewed 5 August 2014

I've read a few of these reviews and thought I would add my two cents. The latest reviewer is correct about the breakfast. The assortment of cakes, fresh eggs, rolls and the service are splendid. The hotel itself is grand--really really nice. The staff for the most part are helpful and friendly. But...

Like a previous poster stated, they do seem to nickel and dime you to death. Free internet--but not in your room? Really?
3 Euro for a beach towel you reuse your whole stay?
Pool closes at 7pm and you cannot bring your own drinks and snacks forcing you to buy overpriced drinks from a couple of guys who ONLY smile when talking or joking to one another--never at any of the guests (trust me I watched them for three days).

The sign on the refrigerator DOES say that you will be charged if you kept food in it. I don't think I was charged for keeping food in it, but the sign was there nonetheless.

The main problem I had with the hotel in the distance from the main part of town. The sidewalk in a few areas in very narrow and at times the traffic is bad. Granted, its not real far, but we felt the need to take a cab to the train station when we left rather than drag our luggage next to the busy street. The main plaza is where you really want to be and there are a whole lot of hotels in that area.

Don't get me wrong, I think the manager and most of the staff (the guys at the pool need a lot of work in hospitality) are helpful, and all the extras for our three night stay amounted to an additional 15 Euros, but the early closing time of the pool (7pm in July?) and the inability to bring a bag of chips or a couple of beers, along with the distance from the center of town rules this hotel out for me in the future. And honestly, if you don't have a room facing the rear, or are literally standing at the back of the property, the view of the ocean you see in all the pictures is non existent.

Oh, and did I tell you those guys at the pool need to learn how to interact with the guests better?

Room Tip: If you want to see the ocean, you have to be in back, maybe even the top floor.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SteveinVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 13 August 2014
Thank you very much for taking your time to write about your experience at our hotel. Your comments, , are most welcome and they will give us the strive to improve ourselves in our daily duties. We are very pleased that, after all, you're happy with your holiday at the Hotel Gardenia, that you have appreciated the quality of our homemade American buffet breakfast and in particular our staff. The Gardenia is a family run hotel, and we all work hard to make our guest as happiest as possible and to let them feel as part of the family. Saying that we wish to clarify some situations that you mentioned in your comment .
About the pool:
Providing towels for the pool is not due for a 3 star hotel, we do it, only to meet the needs of our foreign clients that for a matter of space and comfort do not bring their own towels.
Nobody is forced to use our towels and the price is told in advance, so those who find the price too high of € 3 is free to go and buy one that can then keep forever!
We share the swimming pool with the hotel next door ( we usually explain it at the moment of the check-in), and we had to find a compromise between our different needs, that’s why we can't change the pool opening/closing time, usually after 7 pm people use to out for dinner, so we think is a good time for closing.
As well we are not responsible for the 2 guys working by the pool, (our hotel staff is famous to be friendly and helpful) as they are employed from the other hotel, but we have checked their references and make sure they have their swimming and safety certificate, before to agree in taking them on.
So we are deeply sorry that their behavior has offended you and we have already reported to the manager of the other hotels that will take serious action.
Concerning the fact that you cannot bring your own drinks and food to the pool, I don’t think that any Hotel in Sorrento or wherever else in Italy, or Europe authorize their guests to do it... sorry but it’s probably an European custom!
Internet: The WI-FI is FREE if used in the hotel lobby, the €2 charge is if you want to use it in your room and that charge is for your entire stay, also if you stay 14 days! We find that it’s a very reasonable price so as the majority of our guests.
Location: As it’s clearly indicated on our website we are not situated on the main square but 900 meters from there, and 600 meters from the train station, approx.15 minutes walking, so if you were looking for a central hotel located on the main square I think that you probably made a mistake in booking with us.
As you said there are many hotels in the centre, close to the movida...but there should be a difference of price...and if you found the Corso Italia noisy...note that the main square is full of bars and restaurants open all night long...maybe not the best for a good sleep!
Best regards
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Reading, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

My husband and I have just returned from an 8 night stay at the Gardenia and could not be happier.
Friendly, efficient, helpful staff,. We arrived at around 10.30 and the check in was pain free. We found a small but more than comfortable room, overlooking the side of the hotel. It was spotlessly clean, and we found it equally as clean when we returned each day. There was one spare pillow which I grabbed and the next day we noticed the maid service had provided a second pillow for my husband without even being asked.

The breakfast was amazing, nice to find bacon and egg on the menu along with a complete array of cakes, cereals and the usual continental breakfast, also fresh fruit salad. Fresh coffee arrived with in minutes of us sitting at our table every morning.

The pool area was lovely and again clean and tidy. There is also a large area with just sunbeds if you want to look out to sea.
The hotel was about a 10-15 minute walk down to Piazza Tasso, which was a bit further out than we had planned but not the hotels fault and to be honest I found it quite a nice walk after a large meal. It's on the flat so no big deal.

I think a review further down is a little miss leading. The hotel do charge €3 for a BEACH TOWEL, but that is for the entire stay or they will exchange after a couple of days and only charge you the once. If you use the plug CORRECTLY in the shower then it does not flood the bathroom, you have to unscrew it slightly. The majority of hotel rooms require you insert the card key for the light and power to be used. However unlike other hotel rooms the AIR-CON stays on at the Gardenia so you always come back to a beautifully cool room. The WI-FI is FREE if used in the hotel lobby, the €2 charge is if you want to use it in your room and that charge is for your entire stay. We used the minibar fridge for a bottle of water, without removing any of the contents (it was large enough) and were never charged for it. I presume you would only be charged if you removed everything.

Thank you to all the lovely staff at the Gardenia, keep doing what you do :) We loved staying with you and your hotel is charming and comfortable.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nickee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 11 August 2014
Dear Gardenia's friend,
Thank you very much for your kind words that make us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible.
We are happy that you have spent a nice 8 nights stay with us and that you have so much appreciated all the hotel services, the cleanliness of the room and the maid service, the pool area and our american homemade buffet breakfast!
thanks for having given your point of view about the other reviews and have clarified some points for us.
Your honest and objective opinion on the criticisms of some other reviewers will be able to help other future visitors of Gardenia to see if they are right or maybe exaggerated, made ​​by people who were just wrong to book a 3 star hotel pretending to stay in a 5 star hotel with facilities 5 stars from paying the price for a 3 star hotel!
Hoping to welcome you again in the near future at the Gardenia.
Ciao from Mauro family and all Gardenia staff!


Ciao from Sorrento!
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Portsmouth
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We arrived on Monday weather fine, we checked in room was a twin ( only the 4th time slept on my own in 30 years ) we had a room on the side 1st floor, the big surprise was a bottle of red wine two glasses & a note saying ( the manager & staff wishing you a happy anniversary ) this was very unexpected but well enjoyed, thank you from both of us.
That night we had weather never seen in sorrento before ice the size of golf balls yes you read correctly, some cars had bonnets dented even the staff were amazed at the bizarre weather.
Tuesday rain but again the staff were ready to help, we booked several trips plus a theatre night all great & our thanks go to the manageress for her help.
Above all our stay was a shakie start but as we used the hotel as a base this was not a problem ( referring to other reviews ) all off the features we found fine, we used the pool most days, this is our second time we have stayed at this hotel & will most certainly use the Hotel Gardenia again.
Once again a big thank you too all the staff & manageress for there welcome hospitality.

Room Tip: rooms facing the pool are quieter but a bit more money, wifi is €2.00 for the stay, pool towels €3.0...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 12 August 2014
Dear guest
Thank you so much for such an overwhelming review regarding your 2nd great stay at the Hotel Gardenia.
We are happy that you have spent a pleasant holiday despite the capricious weather and the incredible thunderstorm occurred during your stay.
Luckily the bad weather never lasts long in Sorrento and you are still able to enjoy the landscapes and wonderful excursions offered by our region.
Thank you for your kind words about all our services and our staff, it was a real pleasure for us to help you in organizing your trips and we are delighted that you enjoyed our little surprise for your wedding anniversary and had so contributed in making special your celebration.
Thank you once more for your thoughtfulness, we are already looking forward to welcoming you for a third holiday in Sorrento.
Kindest regards
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Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

We had a great time here. Hotel and staff were great. Room was excellent.

Customer service fabulous and rooms were clean as.

Breakfast was excellent!! Very important when travelling with kids.

Highly recommend.

Stayed June 2014, travelled with friends
Helpful?
Thank Roberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 12 August 2014
Thank you so much for such an overwhelming review regarding your stay with your family at the Hotel Gardenia.
The Hotel Gardenia is a family-run hotel, which is why we care so much about the well-being of families and younger guests staying with us.
We take this opportunity to remind that at the Hotel Gardenia there is a special pool for the exclusive use of children as well as a small games room where they will find a selection of toys, educational games and drawing materials to keep them entertained.
The breakfast room provides a microwave oven that mums and dads can use to heat up milk or baby food, and comfortable high chairs are always available. Our lunchtime bar food menu offers a wide range of tasty yet nutritious dishes to please both adults and children.
Last but not least, we can supply a baby buggy suitable for infants up to 4 years of age to take the hassle out of excursions and sight-seeing trips.
Baby-sitter service is also available on request for children up 2 years.
Thank you again to take your time and write about your experience at the Hotel Gardenia.
We hope to welcome you again in the future if you come back for another holiday in Sorrento.
All the best to you four.
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Vancouver, Canada
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 24 July 2014 via mobile

Lovely hotel just off the main area in Sorrento. Good choice breakfast, nice pool. Clean.

We had a problem with our shower and they sent someone straightaway to fix it. When it couldn't be done, we asked to be moved to another room and were found one straightaway.

If you like fluffy towels and pillows larger than wafer biscuits, perhaps this hotel isn't for you though!

Good parking (though it's €16 per night) and good wifi signal (at €2 per night). Ten minute walk into town.

Stayed July 2014
Helpful?
1 Thank SazS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pompano Beach, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

My family spent 2 nights in this hotel. It was very clean and comfortable. It includes free breakfast which was delicious. It also has a pool that looked very nice, as we didn't have a chance to use it. The parking was not included in price but was secure. The reason I didn't give it 5 stars was because we received a room on the 3rd floor but at the front of the hotel and it was very noisy. You could hear the cars on the busy road it was on and there are dogs next door that liked to bark constantly. If you stay here, I would recommend a room away from the street and the dogs, otherwise bring some earplugs:-). The hotel itself was very nice though and reasonably priced for the area as it was in walking distance to the main square.

Stayed July 2014, travelled with family
Helpful?
1 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 12 August 2014
Dear Guests,
Thank you for your kind review. We are happy that you have enjoyed your stay at the Hotel Gardenia, although it has been short.
We are very pleased that you have appreciated our private parking, our homemade american buffet breakfast and the cleanliness of the rooms.
We are deeply sorry for our next door neighbour’s barking dog. We have taken the necessary steps to solve this problem and a considerable improvement has been achieved since.
We will be pleased to welcome you again at the Gardenia if you are planning to come back to Sorrento in the future...better if for a longer stay so you will have the time to enjoy our pool!
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 16 July 2014 via mobile

Hotel tries to get every last penny out of you. Any possible service comes at a cost. Towel? 3 euros. Internet? 2 euros. Electricity? Very little plugs in the room to charge devices and you need your key card in a special slot to have the lights on. Water? Drain in shower is slow so the tub begins the overflow onto the floor after 10-15 minutes. Refrigeration? Minibar is only for what they are selling (VERBATIM: IF YOU HAVE ANYTHING IN THE MINIFRIDGE OTHER THAN OUR PRODUCTS WE WILL TAKE IT OUT AND CHARGE YOU 3 EURO) This hotel is like a giant vending machine.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank abdklsadf .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaMagali, Responsabile reception at Comfort Hotel Gardenia Sorrento Coast, responded to this review, 13 August 2014
We are very disappointed to read your unsatisfactory comments and saying the truth, we are also very surprised as we are certainly not accustomed to this kind of comment, even reading the other reviews you will notice that the vast majority opf our guest is fully satisfied with the Hotel Gardenia. To respond to your comment, let me use the comment of another customer that reading your criticism is freely felt compelled to clarify some points and to write this: “The hotel do charge €3 for a BEACH TOWEL, but that is for the entire stay or they will exchange after a couple of days and only charge you the once. If you use the plug CORRECTLY in the shower then it does not flood the bathroom, you have to unscrew it slightly. The majority of hotel rooms require you insert the card key for the light and power to be used. However unlike other hotel rooms the AIR-CON stays on at the Gardenia so you always come back to a beautifully cool room. The WI-FI is FREE if used in the hotel lobby, the €2 charge is if you want to use it in your room and that charge is for your entire stay. We used the minibar fridge for a bottle of water, without removing any of the contents (it was large enough) and were never charged for it. I presume you would only be charged if you removed everything”.
Well, we don’t think that is necessary to say anything else. We are just sorry that our Hotel did not meet your expectations, but we think that you were looking for something different ,maybe a Hotel 5 stars with 5 stars services but note that the price is not exactly the same… keep that in mind for your next trip to Italy!
Best regards
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Additional Information about Comfort Hotel Gardenia Sorrento Coast

Property: Comfort Hotel Gardenia Sorrento Coast
Address: Corso Italia 258, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 100 Hotels in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Hotel Gardenia Sorrento Coast 3*
Number of rooms: 22
Official Description (provided by the hotel):
The Comfort Hotel Gardenia Sorrento Coast is a smart 3-star hotel located in the heart of the beautiful town of Sorrento. The hotel is situated in Corso Italia, Sorrento's main street, only 500 metres from the old town. Our hotel has 22 rooms and was completely renovated* in 2007 using soundproofing and eco-friendly materials in line with our commitment to safeguarding the local landscape and environment. With its new functional layout, elegant interior and exterior finishes, the hotel in Sorrento is a typical example of modern Mediterranean architecture. Our wonderful panoramic terrace complete with deckchairs and pergola is the ideal place to relax and enjoy the stunning views of the Bay of Naples. The hotel has also been awarded the EcoWorldHotel quality trademark and is ISO 14001 certified. Guests can rest assured that they are staying in a hotel with a reduced environmental impact. We offer our guests a friendly yet refined atmosphere with a tastefully furnished interior and decorated in soft colour schemes. The hotel has a swimming pool, private car park (on charge), fitness center, garden with piano bar during the summer season, indoor bar, and TV lounge, nearby tennis court, free internt wi-fi. ... more   less 
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