Booked this hotel as I had read the previous reviews saying that it is a great base hotel for visiting the various tourist sites etc, which it is. The location is also fantastic. However, the rooms were very basic and had a stong smell of damp.
More importantly though, the staff (one in particular) was extremely rude to us. My friends and I had booked in for 6 nights, but decided on day of check-in that we wanted to leave 2 days early (thereby providing 4 days cancellation notice which was well within our booking policy). We spoke to reception about this and after having been passed to a number of different people (as none of them "claimed" to speak English), we ended up speaking to their so-called manager. He didn't even give us the chance to raise our query with him before threatening to call the police. His solution was to threaten and continuously talk over us getting louder and louder.
Therefore, if you do book here, just be warned that the hotel is completely infelxible and expect a very low level of customer service...More
- Free Wifi
- Breakfast included