On arrival at the hotel we were told that someone was staying an extra night in our room and they put us in the sister hotel round the corner for one night. The sister hotel was awful!! No balcony and very dark and gloomy, they also charged for wifi. I felt we had been cheated as I had paid for a room with a balcony and free wifi, we felt we were paying for someone else to stay in our room at the tourist hotel whilst we were slumping it!
Next day on return to the tourist hotel we were given our room, far better than the one in the other hotel, it was clean and bright with a view of the pool, the shower was very small and in desperate need of a face lift, that night I had a shower and the shower door fell inwards on top of me ( very dangerous!) we told reception and the next day it had been fixed, but not properly! Bed was very hard and had a lumpy mattress, the sheets were not changed at all in the week we were there which is bad for a hotel. We stayed b&b and the breakfast was continental and a good choice, the Nutella croissants were delicious !!!
We spent every other day at the pool using the pool bar for drinks and snacks, the pool attendant and snack bar attendant worked long hours but was very moody, he also got mixed up over bills, he overcharged me by €10 and tried to charge me twice for 2 coffees! Most of the time the staff were moody and miserable... Even though we always smiled and said good morning to them.
The morning we checked out was awful!!! We went down to reception to check out and the night manager/ reception guy wasn't there, a few other people were also waiting to check out, a waiter from the restaurant came out and asked people if they wanted coffee and breakfast, I said "yes please" ( we had paid for this) the waiter said " not you!" And told me to wait and check out. Eventually the night manager came I gave him the keys and he slammed his hand down and shouted CITY TAX! ..... I paid him and he slammed my change on the desk! We then went in for breakfast and left.
How rude!!! Not even a thank you! And after all they had put us through, we were only ever nice to the staff. We will never again go back to this hotel as the staff are down right RUDE!
Next time we will return to the ascot hotel, lovely place and lovely staff.
- Official Description (provided by the hotel):
- A cosy 3-star hotel in Sorrento, the Hotel Tourist is located along the main street of Torquato Tasso's hometown near the old town centre, the station and the tourist port. Its privileged location makes it a very good starting point to visit the historical, architectural and natural beauties of Sorrento, to do some shopping in the characteristic shops of the old town centre but also to visit Sorrento Coast, Amalfi Coast, Capri, Naples, Pompeii and Herculaneum. The 40 rooms of the Hotel, displaced on 5 floors supplied by a lift, are furnished with taste and elegance: large and well-lit, they are equipped with any modern comfort to meet the needs of any kind of guest. The hotel has a well-equippedsolarium, situated on the sixth floor, from where it is possible to admire a wonderful view.Guests can also enjoy a very good restaurant and a large swimming poolimmersed into a typical Sorrento citrus garden. The hotel is the ideal location for all those who are looking for a relaxing stay and an intimate and cosy setting where to live the magical atmosphere of Sorrento. Guests will be welcomed by a skilled and dynamic staff that, besides their helpfulness, looks after bookings of excursions and walks round Sorrento: trips to Capri, Ischia and Procida, but also cultural itineraries to Naples, Pompeii and Herculaneum. For all those who want to book a stay in Sorrento, the Hotel offers a rich section ofSpecial Offers, Last Minute and low cost promotions. ... more less
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- Also Known As:
- Hotel Tourist Sorrento