Having stayed in sorrento before at a 4* Thompson hotel (The Bristol) this hotel is a severe disappointment and NOT worth the cash. This is long, but worth a read if you are thinking of booking:-
We arrived at this hotel at 10.30pm local time, we were advised that because there were only 3 of us, they would not open the kitchen for us and a cold meal was in our rooms. What we found was a meal which had been sweating in our rooms, warm mozerella, a grey pie which smelled of fish (this was leftovers put into a pie) and parma ham which was as tough as old boots, some slimy chicken (or I think it was chicken) oh and stale morning roll. Its funny, I thought I had paid for half board and a 3 course meal, obviously not. We did complain in the morning, all we got was, oh dear we can't open the kitchen at that time for you. We also asked about our front view, the gentleman at reception advised it was noisy and no much of an outlook. Having been to the roof terrace, there is an outlook between the buildings and overlooking a lemon orchard and further on is a sea view!
Thompson were asked for a front view, myself and my family received a side view of the hotel. The side view consisteded of a car park, wall and ...the rubbish bins! Please be aware that someone arrives every morning at 5.30am via a motorbike, its a very loud bike. Then they proceed to dump ALOT of bottles into the a recycled bottle area, I hope you like to get up early! The trains start at 5am. Trust me, there is no way you can avoid the train noise in this hotel. The reviews on this site seem to say you can, untrue.
The hotel itself is extremely clean, I can't say anything about this. The cleaners do a good job, however, the hotel rooms are tired and I hope none of you are embarassed about showering without a curtain/blind in the bathroom. Both my room and my parents room had no curtain over the window and the window right above the bath. We also heard some americans complaining about this. Just think, you could be flashing your neighbour before breakfast! Also, if you managed to get the room I was in, there is an enclosed shower measuring about 60 cm, I'm not huge, but anyone with a few extra pounds will struggle to fit. The towels are in fact giant orange tea towels, think thiis has been mentioned previously, perhaps by quite a few reviewers, they should upgrade to decent towels.
Breakfast, is your usual, toast, cereals, cheeses, hams, bacon, eggs etc. The evening meal which I thought would reflect Italian cooking and we could sit and relax and enjoy the meal. I was wrong, not much changed from night to night and neither did the taste. Everything was tasteless and very very basic. The meat provided was sub-standard and very tough and the veg is tinned, I just wouldn't recommend it. The raviolli which the head waiter recommended was plain pasta with a tomato sauce loaded with salt. If a pudding isn't eaten it will appear the next again night.
There is no atmosphere in the dining room. The head waiter advised he had been there for 20 years, he will chat with you, but backs away from everone quickly. The waiters don't give you any time between courses, you're in and out in 1 hour. I think i found out the reason for this. one of the waiters asked if I wanted a job in the hotel, I said thanks but needed to get back to my own place of work. He advised I could holiday here as thats what they are doing, ie these guys only want to work a few hours. They want you out of the restaurant quickly so that they can party, go to the beach, go home...
The staff aren't helpful, there is no porter to help with bags, for a 4*, this is not good. Especially when there are quite alot of staff standing about just watching you struggle. My parents are hitting 70, they struggled with getting out the lift and lifting suitcases up some steps (these steps are on every floor at the lift area).
I also asked if there was a bus to go down to the port to get the bus to Capri. I was advised it was a 10 minute walk and that's as much information as he was willing to give. The bus station is 2 mins from the hotel. It's a steap walk, the walk is 100 steps and a crazy walk down with buses and cars flying past.
Upon leaving, I asked if I could leave my bags somewhere, I was advised "what about in the pool", now this may have been a joke, but was this because we had complained about the food on our first night, perhaps, perhaps not.
The security is not good, the bags were not locked up. I would hang on to your keycard if I was you, all key cards are kept under the reception desk in slots, this would be easy for any thief to stretch over and take.
Overall, not a good hotel, we were all wakened every morning at 5am. The food was rubbish and staff are uninterested in their guests. It seems they are trying to skimp, perhaps for an overhaul on the hotel? If so they are doing this at their current guests expense.
Thompson have failed to give this hotel their Gold Star Award for 2 years.....I know the reason, it's not up to scratch and the stars should be stripped from this hotel to a 2 star.
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- Also Known As:
- Michelangelo Hotel Sorrento
- Hotel Michelangelo Sorrento
- Michelangelo Sorrento