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Review of Diana apartment

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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 3
Sorrento, Province of Naples, Campania

Reviews from our community

Poor - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
wilma g
Monifieth, United Kingdom
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Neglected and dirty”
Reviewed 7 June 2014 for a stay in June 2014
1
person found this review helpful

I am sorry to say that this apartment fails to meet even the basic standards one would and should expect to pay for!
The biggest problem was the filthy state we were expected to accept. The so called cleaning! had been carried out despite the hot water boiler being broken. The cloths used in this process were disgusting and we disposed of them as soon as we saw them.

A call to the letting agent requesting a move to a better property was regected, someone did come to fix the boiler that night and to replace the filthy shower curtain which we had pointed out. We were told that the so called cleaner 'was cold' and might manage the next day by which time we had done it ourselves after a visit to the supermarket for equipment required to do so......Money out of our holiday budget.
We washed every item of cutlery ( not many I must add!) before using it but left the food engrained pots out for the cleaner to see.

By dealing with this apartment the letting agent tredy gives itself a bad reputation. They are happy to take money for a property on which no investment has been made for many years and offer no compensation for the poor quality product they offer.

When we reported this to the local Tourist office they were really unhappy that the reputation of Sorrento was tainted by such things. They took note of all our problems and were to take action accordingly.
I WOULD NOT RECOMMEND THIS PROPERTY TO AN ENEMY

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the location
Liked least: the shabby, dirty interior.
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
Reviewed 28 April 2013 for a stay in April 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and view
Liked least: Shabby, poorly equipped and not very clean. Could also be noisy from outside.
Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
12 Nov 2013
Thanks for Your feedback . We accept Your suggestions and we'll improve immediately this flat.
Thanks again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 August 2014 for a stay in August 2014
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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