The Admiral Hotel is in a beautiful location with perfect views over the Bay of Naples and Vesuvius. We had booked a side sea view room with French balcony as a full sea view was unavailable but after arriving much later than anticipated after a very poorly organised transfer by Thomson Holidays we were allocated a room with window, room 104. The rooms are very basic, there is a lack of basic facilities in the room such as a mirror, fridge etc. The bed in this room was very uncomfortable and very noisy. We had to wait two days for a room change to room 109. This room had a large balcony over looking the sea which is a beautiful view. However, once again a lack of facilities and uncomfortable bed. This room was equally noisy, you can hear conversations and any movement, showers running and toilets flushing in the rooms adjoining and chairs being dragged around the lounge beneath the room. The central air conditioning system (not the room air con) can also be heard switching on and off throughout the night. The beds are clean but the rooms and bathrooms could be much cleaner.
We found the staff to be very helpful but over worked. Breakfast is poor with limited choice and gets very boring after a couple of days. The coffee served with breakfast is unpalatable which was very disappointing for an Italian hotel. Evening meals were on the whole OK but there is clearly an attempt to cut costs as much as possible. The gala evening and buffet evening meals were the best of the week. However when eating out at local restaurants we were always given a limoncello after the meal, this hotel offers limoncello at the end of the gala and buffet dinner then sends another member of staff with a check for you to sign to pay for the drinks.
The lounge has had a "makeover" but the high backed and dirty chairs are uncomfortable and the stark lighting is not relaxing enough for sitting and enjoying a drink after your dinner.
If the hotel was not in such a beautiful setting I doubt it would receive such positive reviews. It is easy to get into Sorrento on foot or by bus. We visited Capri, Ischia, Positano and Amalfi independently, we felt the organised excursions are not good value for money. The restaurants in the Marina are well worth visiting and good quality, particularly Taverna Azzurra.
We would not use Thomson Holidays again the service we received was appalling.
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- Also Known As:
- Admiral Hotel Sorrento