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“A relaxing stay”
Review of Hotel Zi Teresa

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Hotel Zi Teresa
Ranked #63 of 100 Hotels in Sorrento
Derby, England
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“A relaxing stay”
Reviewed 22 July 2013

We have just spent a week at this hotel and for a 3* we found it excellent value. The staff are really friendly and helpful and the rooms were cleaned every day. We had a room at the back of the hotel overlooking the lemon groves. We realised after one day that the rooms at the back are probably the quietest because Sorrento never goes to sleep! There is also a little walk from where the bus is able to drop off but that does mean the hotel is not on the main road like some are.

The pool area is not huge but was very welcome at the end of a long hot day.

As other reviewers have commented, breakfast is certainly different but was very plentiful. If you want English food don't go to Italy. Evening meals were a little disappointing. Everything was hot and well cooked but just a little bland. We went half board because were told eating out in Sorrento was expensive but this is not the case if you stay off the main squares. And there are simply loads of places to eat.

As another reviewer commented, we found the head waiter very abrasive. I understand he will talk more to Italian people, but sometimes he would have a conversation with them from one side of the restaurant to the other whilst he was serving us so were ignored. We did find this rather rude.

We only did one trip with Thomson - the Amalfi drive - and this was a really good day out.

The hotel is only about 5 mins walk from the train station where you can get the train to Pompeii for 2 euros and it takes about half an hour. After Pompeii, you can get the bus from there to Vesuvius which costs about 22 euros each for the bus and entrance. It's about a 20 minute uphill walk from where the bus drops you but the views are well worth it. Just bear in mind that the path is made of ash and very dusty and gritty.

We also caught the ferry from the port (about 15 mins walk from the hotel) to Capri. This works out quite expensive and we didn't think it was worth it when you got there. It's alright if you're happy looking at ridiculously expensive shops. It was 35 euros each for the ferry, 10 euros each for the bus into Capri, 10 euros for the bus if you go to Anacapri and 10 euros each for the cable car.

We would definitely stay at this hotel again but would go bed and breakfast bearing in mind how many restaurants are in the area. Our favourite was the Basilica just off Tasso square which did really good food and quite reasonable.

All in all we had a brilliant week and would go back again.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
4 Thank Gillypep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2013

We had a fantastic time at ZI Teresa from the 28 June to the 12 July 2013 . Breakfast was not what we normally eat but why go to Italy and expect British . Ok the cakes and croissants put on a few a pounds but it was well worth it ! You adapt ! The staff at the reception(night staff included) , the restaurant and the pool were great .The evening meals were beyond critisism.The hotel rooms were very spacious and kept very clean and we asked for a room with a view and got it ! We will be back ! (The lady in red and husband )

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tourist186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lady73098, Direttore at Hotel Zi Teresa, responded to this review, 22 July 2013
Dear Guest,
we would like thanking you very much for your appreciations regarding our staff, food and cleanliness. We always do our best to satisfy our guests and so we are very very happy when they understand and appreciate our efforts. This is the best reward to our work.

Thank you very much again and see you soon here in Sorrento, we hope.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 July 2013

we have just returned from this hotel and on the whole we had a very good 10 day stay. the staff were very friendly and helpful from the start. the room we had was over looking the pool and bed area. this was ok as the pool was only open from 10 in the morning till 6 in the evening. we found breakfast to be of the Italian type(meats, cheese, cakes, toast and coffee and tea)on two mornings there was scrambled eggs. This was ok because when I go to another country I don,t want everything English. the service around the pool was very good and a good price for a hotel. the evening meal had a choice of starters mains and a surprise sweet. the standard of food was good and the service excellent. the only fault I had with the room was that I could here the people in the next room talking, this was found to be through a vent in the bathroom. but all in all we had a very good ten days in Sorrento.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lady73098, Direttore at Hotel Zi Teresa, responded to this review, 22 July 2013
Dear guest,
thank you very much for your words. We are very glad you have appreciated our hotel and our services and we are happy we have managed to make your stay in our hotel pleasant.

We hope to have you again as our guest in the future. Grazie e a presto!
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Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2013

We spent one week in this hotel. It was very clean, nce pool but small, reception staff were friendly and helpful, great view from our balcony over peach groves and Naples in the distance, well located near the centre of Sorrento.
The Ugly, expensive drinks (coffee, coke, wine etc). The head waiter in the restaurant was dismissive and sullen, on occasion downright rude. The food at dinner was dreadful. Do not have the cheese snadwich! Disgusting and i sent it back to he kitchen. Omlette and sprouts? Omlette was rock hard. Food combinations terrible. It was easily the worst food i ever been served on any holiday i have ever been on - and i have been on a lot of them! Breakfast was also poor - scrambled eggs two days per week but apart from that poor quality serial and sweet tarts! Incidentally, no tea and coffee served at the evening meal, should you have wanted coffee or tea then a purchase from the bar on the floor above was required.
Zi Teresa - you must improve the food! Several of the guests who arrived with us did not frequent dinner after the first couple of days.
I am surprised Thomson rated the food three star - it isnt. Believe me it isnt!

Room Tip: Arrom with a balcony and do not book half board!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank worlebury3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lady73098, Direttore at Hotel Zi Teresa, responded to this review, 22 July 2013
Dear Guests,
first of all we would like thanking you for your appreciations regarding our staff, location and cleanliness. Sorry for the words regarding our head waiter Gianfranco. He is always very beloved by all our guests, willing to help and friendly with everyones, so it is for us incomprehensible how he was downright rude with you. However we have spoken with him and he apologizes for not being been of his usual courtesy with you.

Regarding the quality of the food, we are very sorry for what we read. We can assure you that we are concerned about the quality of the food we serve to our guests. We are very proud when we have people, guests and friends, coming back to our hotel also for the fifth time telling us they love our cooking. We know that it is impossible to be pleasant for everybody, but we are very sorry you have not appreciate all our efforts and our works.

Surely we will take your advice to heart and we will do our best to improve our services, hoping to have in the future the possibility to let you change your mind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 14 July 2013

We booked a last minute week in the sun. We were pleasantly surprised by this traditional friendly small hotel. It is close to the centre of Sorrento but just far enough away so as to be quiet. The staff are brilliant. Reception are really helpful; the head waiter, Guisseppe is a real character - he made breakfast fun, even if the food could have been better; and the pool boy was great. The room was comfortable, overlooking the pool with a side view to the sea. The bathroom was clean with a great shower. We thoroughly recommend this hotel.

Room Tip: Ask for a quiet room with balcony overlooking the pool & side sea view
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lady73098, Direttore at Hotel Zi Teresa, responded to this review, 22 July 2013
Dear Guests,
really we don't know how to thank you for your words. Our guests' appreciations is the thing for which we work and when they spend their time after their stay to tell how they have appreciated our hotel, we are very happy.

A lot of thanks by all the staff of Zi' Teresa Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2013

First impressions are of a good quality hotel with good furnishings and facilities. The rooms were spotless and the daily cleaning excellent. What lets this hotel down though is the food both at breakfast and evening meal. As other reviewers have commented, breakfast is OK if you like cake and cold pizza. Otherwise it is a disappointment. A limited choice of cereals, a few slices of cheese and cold meats and a limited selection of croissants However, there was an abundance of cake and tarts. Coffee at breakfast was dreadful. Evening meals disappointed in their lack of imagination. The selection was limited and the meat (invariably pork) was often dry. Sweets again showed no imagination and were poor to say the least. On the plus side, the staff were very friendly and helpful. I am not the first to moan abouit the food though and you wonder why the hotel does not do something about it.

Room Tip: Try to get a room at the end of the corridor as those in the middle can suffer from noise from adjoi...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lady73098, Direttore at Hotel Zi Teresa, responded to this review, 10 July 2013
Dear guest,
first of all thanks a lot for the appreciations regarding the quality of our hotel and
regarding the cleaning. We are indeed very sorry to read your reviews regarding our breakfast.
It is true that we offer a vast range of breakfast cakes, but this is the habit of us in Italy.
We eat no salty dishes for breakfast but sweet ones! Naturally we realize our guests prefer salty dishes and for this reason we also offer bread to toast, cold meets and cheese, yoghurt, cereals and muesli, fresh fruit and tinned fruit salad, salty tarts. Besides from this year on, to comply with our guests' tastes, 2 times a week, on Thursday and on Sunday, we offer scrambled eggs.
Now, as it seems this is not enough, if you could give us some suggestion regarding what we could do to improve our breakfast, we would be really pleased to put them into action, so that, if we will have one day the possibility to have you again our guest, you can preserve a better memory of your stay.
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Andover, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2013

Charming hotel, very clean and surprisingly large room and bath with a great view--could even see the Mediterranean. Staff was extremely helpful, breakfast was wonderful, pool was great. Location was easy to get to and we walked from the bus stop (chose to take the bus from the Naples Airport which I would recommend over taking the Circumvencia). Very convenient to all the shops and restaurants and marina--must like to walk--forget style of shoe; think comfort! Negatives: beds were extremely hard.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inga F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Zi Teresa

Property: Hotel Zi Teresa
Address: Vico III Rota 3, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
#44 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Zi Teresa 4*
Number of rooms: 57
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Also Known As:
Zi Teresa Hotel
Zi Teresa Sorrento

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