I stayed 3 nights at the Hotel La Residenza without being able to use the toilet in my room. When I first arrived I noticed a disgusting spot on the toilet seat. The woman working at the front desk came over to view it. We both did not know if it was some kind of fluid on the seat or something melted into the seat, but she was not about to touch it to find out. She immediately got house cleaning to come by to look at it. I was informed by house cleaning that this was a cigarette burn on the seat. I notified the front desk of this diagnosis and asked that either my room be changed or that the toilet seat be replaced. I was told that the hotel was fully booked so they could not move me to another room and also that there was nobody from maintenance around that could replace the toilet seat for me. I had to end up using the public toilet on the lobby floor during my three nights stay there. I asked to speak with the manager the first night and was told that there was no manager on duty. It was too late to speak with the mananger. They said I'd have to wait until the next day (which was during the time our group would be out touring).
After my first nights stay I spoke with a woman at the front desk early the next morning and told her that I wanted maintenance to replace the toilet seat that day since I was going to be out touring until 7:00pm. They still said there was not another room they could move me to. I asked that this issue be resolved by the time I came back later that evening. To no surprise what-so-ever, this situation was not resolved. The same cigarette burned toilet seat was still on the toilet in my hotel room. There was again no manager to speak with. It was either too early or too late to speak with this "Phantom" manager. The people working the desk were incredibly rude and insensitive. The gentleman working the desk told me that I was the one being rude and he refused to even acknowledge my situation. There was nothing at all that he could or would do for me. He said that maintenance didn't have the parts to change the toilet seat.
The last night of my stay the hotel finally offered to change my room since a group was leaving that day. By then it made no sense as I'd have to move my belongings for just one evening. I was going to be leaving early the next morning.
The public toilet looked like it hadn't been cleaned in years. There was a huge spider sharing the toilet with me for 3 days. It was just totally disgusting and I would never recommend anyone staying there.
Also, there was no air conditioning. The temperature was in the mid 80's during my stay. The only good thing was that I was on the bottom floor where it was cooler, but others in my group said that they could barely breath in there rooms because it was so hot. While at the front desk complaining about my situation others staying at the hotel came down to complain about having no air conditioning. The gentleman at the desk informed everyone that this was the law in Italy. Funny that I had just come from a hotel in Rome and the air conditioning was allowed from 4pm to midnight. The last time I checked, Rome was in Italy so I don't know what the guy at the front desk was talking about.
If you are looking for good customer service and cleanliness I would not recommend staying at this hotel.
- Official Description (provided by the hotel):
- Four stars for La Residenza Sorrento , part of the tourist complex of the Parco dei Principi, which refers to the facade. Immersed in the green of the spectacular botanical park of 27 thousand square meters , is surrounded by oak trees, plants of the Mediterranean tradition and rare trees . Spacious and functional , the 81 rooms have ceramic floors decorated by hand based on the original drawings of the tradition of Vietri with bright patterns in shades of blue sea, yellow and green of the park. For a relaxing stay for guests of the Hotel Lounge Bar , the charming rooftop terrace majolica and the marble of the eighteenth-century Villa Cortchacow , the restaurant Gio Ponti incredible view of the Gulf and the infinite , during the summer season , Syracuse Poggio restaurant , private beach , the cliffs and the extraordinary pool of sea water with sun terrace and pool bar . The Hotel La Residenza has a number of adjustable meeting rooms equipped with free wi-fi and innovative technology conference ; the wide and spacious dining Leonardo with a capacity of 350 seats is surrounded by the garden Bourbon with the opportunity to play coffee break outdoors. Not far from the center of Sorrento , easily reachable on foot or by shuttle , La Residenza is an ideal starting point for exploring the Sorrento coast and the nearby Amalfi Coast, take walks through the typical craft shops and luxury shopping streets of center of Sorrento, visit the island of Capri and the archaeological sites of Pompeii and Herculaneum. ... more less
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- Also Known As:
- La Residenza Sorrento
- La Residenza Hotel