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Hotel Sorrento City
Ranked #43 of 100 Hotels in Sorrento
Certificate of Excellence
Coventry, Connecticut
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Prime Location”
Reviewed 29 July 2012

We booked all of our travel ourselves, so it was a tossup if our choices were good. Upon arriving in Sorrento by train from Naples, we approached a taxi driver and asked him to take us to an ATM and to the Hotel Sorrento City. He declined to do so, directing us to an ATM about 100 yards away at the bottom of the steps from the station to the Corso Italia, the main road into town. He then directed us to turn left from the ATM and the hotel would be 2 blocks away. The walk took less than 5 minutes. He could have very well driven us around town (as some cabbies are known to do) and run up a bill.
Hotel Sorrento City is small, located 2 blocks from the central square, has internet access and a helpful, friendly staff. We spent 3 nights in a small but comfortable room with a small bath with shower. Room size was not an issue as we didn't spend much time there. It seemed to be of typical size for Italian hotel rooms. We spent 139 euros/night (187 USD at the current rate) and considered it a good deal.
Being close to the Piazza and train station was a plus. We didn't need a car or a taxi, we could walk to the harbor. Unfortunately the ferries to Capri and Amalfi were not running "due to the weather." It was a beautiful day, but none of the boats were running. The walk from the harbor to the Piazza is a long, steep trip, so we took a shuttle to the train station where the tour buses leave for Amalfi. After a long day in Amalfi it was nice to have only a 3-4 minute walk from the bus to the hotel.
The staff was extremely helpful and arranged a car to take us to Naples on the morning of our departure. We had to leave early, so they opened the breakfast room early for us and another couple with whom we were sharing the car to the Naples train station.
(We took a car to Naples because my wife refused to take the local train, Vesuviana. From Naples to Sorrento you have to switch to the crowded, dirty local train for a 1 hour trip to Sorrento. All the warnings are correct, and we knew about the danger, but got pickpocket anyway. By the time we got to Sorrento and called the banks to cancel our credit and debit cards, they had emptied my checking account of $1,900 and tried to use my other debit card, which the bank declined. It was worth the $60 for the car and driver to avoid the train.)
Overall, a good experience.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (97)
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English first
Wilmslow, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2012

I completely agree with the previous review, everything else about the hotel was completely to our satisfaction, adequate breakfast, the daytime receptionist was happy to help in any way, extremely friendly and spoke fantastic English. Ok the rooms are a bit small but it wasn't a major issue, the location is fantastic for exploring. Unfortunately the roof terrace couldn't be lit by the night porter and he was very very reluctant to serve us drinks, which is a real shame because it's a great spot. We're a family party with small children who were asleep so were making absolutely no noise whatsoever, in fact the Saturday night fireworks were far worse! Anyway, the bottom line is I think the night porter was just reluctant to do any work at all, so I don't take this personally, but based on this I would avoid staying here again solely because of him.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FloJoOjB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sorrentocity, Direttore at Hotel Sorrento City, responded to this review, 2 August 2012
Dear Sir we are going to write just one reply to both the two
reviews as you were one group divided into two separate rooms.....

Referring to your review left about our hotel and our night watcher, we just inform you that the roof garden on the terrace is open till midnight. Later, considering our central location and all the buildings situated in the surroundings of our property, the staff has to switch off all the lights and kindly ask at the guest to consume their drinks into the rooms or, with quite, in the lobby. You ordered some drinks after 11.30 pm and unfortunately the man at the reception refused to provide more drinks to you because some guests complained with him too much confusion and noise both downstairs and both on the terrace.
We thank you in any case for your review, it will be a reason for us to improve our work
Kind regards.
Roberta Di Leva – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
india
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2012

The title of this review pretty much sums it up in a nutshell. This is close to a higher end 2 star than a 3 star hotel. It is a boutique hotel with rooms on top of a grocey store!

The room - We paid about 150Eur for our room which was v v small. Apparantly, this was the better room facing the street and with a balcony. The room was soo tiny that we couldn't even walk around the bed properly. The room was v v noisy despite the soundproofing as it was facing the main street. We dint sleep all night because of this.

Service - Excellent service! The receptionist packed us a small take away meal as we had to depart sorrento v early in the morning - 6am, and couldnt eat the breakfast we prepaid for. It was a nice gesture as our breakfast was sweetly packed and came useful on our train journey forward.

Location - this is as good as it gets. The hotel is right on the piazza. We dint need a taxi at all. Many times we just strolled back to our hotel after dinner. very convenient.

Unfortunately, I would not stay at this hotel again mainly due to the tiny and noisy rooms. We had a better experience at hotel capri where we stayed for 4 nights and paid 100eur/nite. Therefore, either find a better hotel that is cheaper than this or a much better one for the same price.

Room Tip: Rooms are very very tiny and noisy. Be mindful when booking
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank young c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alsager, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 July 2012

The Hotel is essentially very nice and in an excellent location just off Piazza Tasso meaning everything in Sorrento is within easy walking distance. On arrival the female receptionist was incredibly helpful and polite and spoke excellent English, things were looking good. On arrival at the room we were a bit disappointed at the very small size for a family of three (Room 205) but it was clean and had a good bathroom so it wasn't a major issue for a 3 night stay. The balcony was so small it wasn't much use and as the gap between us and next door was about 2 feet and there was a view of a brick wall opposite, we never went out there after our initial viewing. Breakfast is simple but ticks all the boxes and is served from half 7 to half 10 so no need to rush. The biggest downer was the guy oin reception in the evening, after our jolly lady telling us they were there to help 24/7 and the bar was open likewise, he was obviously not happy about serving us when we asked for drinks at about 11:30. We wanted to go up to the roof terrace which seems to be a major attraction on the website, but he told us we couldn't have any lights on as the neighbours had complained. We sat in the dark figuring as it was a big draw when booking we wanted to make use of it. We sat on a sofa with a bottl eof wine on the table and had a chat over our drink, but when I went down to get another drink he told me there had been complaints re the noise ?? I asked him who had complained as they couldn't know we were there sitting and chatting over a drink, then he went vague, reluctantly served me and said it was due to the wooden floor that people complained. We weren't walking about and we didn't chooset he flooring ?? If you view the website, ignore the roof terrace as the night staff are trying there best to make it redundant. Noce Hotel, shame about the night staff...

Room Tip: Go to the Del Corsa over the square......
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oatcake67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sorrentocity, Direttore at Hotel Sorrento City, responded to this review, 2 August 2012
Dear Client,
Referring to your review left about our hotel and our night watcher, we just inform you that the roof garden on the terrace is open till midnight. Later, considering our central location and all the buildings situated in the surroundings of our property, the staff has to switch off all the lights and kindly ask at the guest to consume their drinks into the rooms or, with quite, in the lobby. You ordered some drinks after 11.30 pm and unfortunately the man at the reception refused to provide more drinks to you because some guests complained with him too much confusion and noise both downstairs and both on the terrace.
We thank you in any case for your review, it will be a reason for us to improve our work
Kind regards.
Roberta Di Leva – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2012

My husband and I had a wonderful 7 nights stay here in the last week of June 2012. It was clean, comfortable and the staff, especially Teresa, were always so eager to please. It is centrally located and its rooftop terrace is simply amazing. The convenience of having a supermarket next door meant that we didn't need to travel very far to get basics such as water. Breakfast was always very fresh, with a variety of choices to please everyone. They also organised a day trip to Naples and ensured we got the best possible price. Thank you Hotel Sorrento City for making our stay in Sorrento perfect!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank unavitabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 July 2012

I stayed there in the first week of July 2012. I had a room facing the main street and first I was disappointed about how small the room is and how small is the storage space (for clothes).
After this not so great impression, the good things started to show.
The best thing for me was the A/C which was discrete enough so we could use it during the night (that was a first for us in a hotel).
Then the stuff, even if some of them speak poor English, they are nice and helpful.
The breakfast is the same every morning, but rich enough for an Italian breakfast in a city hotel.
Probably the best quality of this hotel is the location, right in the center of Sorrento, which offers good options for train, buses, ferry and beach during the day and restaurants and shopping for the evening.

Room Tip: The rooms not facing the main street seem a bit larger and maybe more quite. But they have really ug...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bogdan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 July 2012

We stayed here in July. Teresa looked after our stay and was beyond amazing. I recommend speaking with her when booking this hotel. There is another lady there who I think is the manager – she is quite abrupt and actually quite rude to deal with so if you can ask for Teresa. The hotel located in the heart of Sorrento and it is only a 3 minute walk from the train station/bus terminal. We took the bus from Naples airport and it was a very easy walk to the hotel. The rooms are quite spacious and we were given a room overlooking the main street which was awesome. The rooftop terrace is the best part of the hotel – go up there as often as possible. It is so nice. When in Sorrento try and get to Capri – it is beautiful and also go to Pompeii and Vesuvius – it is quite a hike up there but it is worth it! The only negative was the breakfast - it wasn't the nicest and was quite plain.

Room Tip: Ask for a street view :).
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beqbeq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sorrento City

Property: Hotel Sorrento City
Address: Corso Italia 221, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#28 Romantic Hotel in Sorrento
#32 Family Hotel in Sorrento
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sorrento City 3*
Number of rooms: 12
Official Description (provided by the hotel):
A jewel in the heart of Sorrento, Sorrento City Hotel is a boutique hotel a short walk to Piazza Tasso: a living room to live the harmony of Sorrento Peninsula hospitality; a hotel, completely refurbished, which was the first Maison Meublè built in 50’s, where you can spend days of pure wonder. Style and elegance, prime quality of service and discretion make this hotel a symbol of Sorrento Peninsula hospitality. ... more   less 
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Also Known As:
City Hotel Sorrento
Sorrento City Hotel

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