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“The best of everything”
4 of 5 bubbles Review of Hotel Plaza

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Hotel Plaza
Ranked #14 of 100 Hotels in Sorrento
Certificate of Excellence
GreenLeadersBronze level
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The best of everything”
4 of 5 bubbles Reviewed 13 October 2013

We had the opportunity to stay here in October. And while the weather wasn't so great this hotel was. The location could not be more convenient. The central plaza and city proper just a short stroll away. The hotel is spotless. But the important thing to me was the customer service. They go above and beyond. Rarely do I see this level of service. Kudos to Hotel plaza! I am already looking forward to our next stay here - hopefully the sun will show up as well! I did not use the spa or fitness room. I would leave them blank but I accidentally touched them and I did not want t give them a 1.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NancyInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno_Amuro, Responsabile relazioni pubbliche at Hotel Plaza, responded to this review, 14 October 2013
Dear valued guest, thank you so much for your kind review after visiting our facilities!
We are very pleased to read that you appreciated the ideal location of our hotel as well as the high standard of cleaning. We are especially grateful for you kind words about our customer service. Indeed, we really value our guests and we do all we can and more to make sure that their stay at the Plaza be an experience to repeat. We wish we could also work on the weather but at the moment there is very little we can do about that.
We really look forward to your next visit!
Kind regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,513 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (306)
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 October 2013

My husband and I just returned from a week at the hotel Plaza in Sorrento and were so impressed with this hotel! We travelled with our 1 year old (a challenging experience to say the least!) but all of the staff at the hotel made us feel so comfortable and at ease. There were very few families in sorrento (those who have been before would understand why!) and we were the only couple with a child in the hotel. The hotel feels very modern and luxurious and is more of an adults hotel, but we needn't have worried as all the staff including Giseppe and Diago went out of their way to be friendly and helpful. The manager Rafael couldn't do enough to help us.

For us the other main selling point is the proximity to the main square making going out around sorrento and out to dinner so easy

We had a superior room and I would recommend paying for an upgrade. The balcony was a little on the small side but in October that wasn't an issue.

Would highly recommend for people travelling with or without children.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Regron13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno_Amuro, Responsabile relazioni pubbliche at Hotel Plaza, responded to this review, 14 October 2013
Dear guests, it was wonderful having you over at our Hotel with little Jamie happily crawling around. Children are not only welcome at the Plaza but they are indeed our most important guests! We are glad that you enjoyed your stay and we look forward to your return. Diego, Giuseppe, Raffaele and all the staff send their regards.
Thank you for taking the time to write such a lovely review.
Yours sincerely
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Sydney, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 October 2013 via mobile

This was our fourth visit to Sorrento and our third stay at the Hotel Plaza because it is clean, modern, well situated, has a great rooftop pool area and really pleasant staff who obviously value their work and colleagues as much as we value their service.
Breakfast is a comprehensive buffet, one of the best we have experienced in Italy. We will return to Hotel Plaza

Stayed September 2013, travelled as a couple
Helpful?
1 Thank EG039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwood, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

we were pick pocketed in naples on the way down to sorrento. the staff saw our stress level and immediately took it down to normal. they helped me contact the credit card companies, gave us a glass of champagne, sent our bags to our room and made us feel comfortable. within a hour of arrival we were out on the town and enjoying ourselves. i would recommend this hotel to anyone who likes convenient locations, helpful staff, clean modern rooms and great views. we will always be grateful for their thoughtfulness and kindness.

Room Tip: we were on the fifth floor and had a great view of the water from the balcony.
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank ronandjoan406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vadnais Heights
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 October 2013 via mobile

One block off Pizza Tasso made this an ideal location for exploring Sorrento. Excellent service and friendly wait staff. Frequent large tour groups in hotel so breakfast can be a mob at times. Would definitely recommend.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 56Buick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

Visited in Sept 2013. Plus side very central, helpful staff, free wifi , spotless , - on the down side pool area very small , though not a problem in Sept , no tea or coffee making facilities in room and as usual on the continent impossible to get boiling water for a decent cup of tea - coffee excellent though . In general service good , although service in the incorporated coffee shop/ bar was poor. Would i recommend to friends or stay here again? Yes absolutely.

Room Tip: we stayed on fourth floor (405) and had a room with balcony - no complaints
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank tvlclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Marys, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

This hotel is the perfect location - one half of a block off the main square (Piazza Tasso). The staff was very friendly as well as very helpful. The lobby and bar area is very nicely decorated and the rooms are a bit small but well apporinted and very clean. We had a room with a balcony with a table and chairs so we could have coffe in the morning. The bathrooms were small but very modern and also kept very clean. The hotel serves a European style buffet breakfast every morning. I would definetly stay there again.
Fred & Lana

Room Tip: The rooms facing the front of the hotel have balconies with a table and chairs. Even though it face...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lanajgrimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Plaza

Property: Hotel Plaza
Address: Via Fuori Mura 3, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Sorrento
#5 Family Hotel in Sorrento
#8 Business Hotel in Sorrento
#12 Romantic Hotel in Sorrento
#13 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Plaza 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Plaza Hotel is located in the heart of Sorrento. A Hotel designed in accordance with the eco-philosophy principle: a commitment to responsible management and respect of the environment. Our professional hospitality staff will welcome you to this modern structure, the result of modern design and technology, completely refurbished with Eco-compatible materials.Awake with the aroma of local delicacies offered at the Plaza Restaurant or drop into the Plaza Cafe and taste the snacks prepared for you by our chef .The interiors' warmth and charming atmosphere will embrace you, letting you discover the rooms' vibrant colors, personalized for each level, drawing you to the Sky bar terrace, where you can sip an aperitif at sunset, enjoying the views of Naples’ Bay and the picturesque Valley of the Mills. Infinity pool on the roof top. ... more   less 
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Also Known As:
Plaza Hotel Sorrento

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