Went to the Plaza for 4 nights at the start of our Honeymoon after selecting through TripAdvisor. The room on arrival was fine and clean although subsequently the floors and bedding would not be cleaned again during our stay! There was also a large bouquet of flowers from my parents which were lovely.
The Plaza has a lovely roof terrace and serves a fantastic breakfast - which are big pluses for this hotel.
That's as far as my recommendation can go for the following reason......AND I WOULD VERY MUCH WELCOME THE MANAGER'S FEEDBACK SEEING AS HE WAS SOMEWHAT EVASIVE DURING OUR STAY
We booked hotel parking for 10 euros a night. Arriving at the hotel, you discover that this is not standard parking. The parking is in a narrow driveway going under the hotel, and the cars are parked in a long line, which means you could be waiting a long time to get your car out.
The concierge requested we leave our keys with the hotel, and they would park the car.
The next morning we asked for our hire car, for it to emerge 20 minutes later, with a scrape down the side of the car! A car which I had put a 1500 euro deposit on!
Accidents do happen, so we reported it immediately to reception, who were very apologetic, and told us to speak to the manager when he was around in the evening. In reality all we could really expect is an apology from the manager, and maybe waive the parking fee as a gesture of good will.
In the evening we asked to speak to the manager, and were told he was unavailable. We then asked for the manager a total of 5 times over the following 3 days....again unavailable.
On the last morning, I went to settle to bill, and again speak to the manager. This time he was around, and he would be right with me. So I duly paid the bill including the 40 euro parking,,..stupidly thinking this would have an amicable conclusion. As soon as we had paid, we were told he would be 20 minutes. .............50 minutes later (of a 1 week honeymoon) and we were told he was no longer available. In hindsight, paying the bill promptly was the worst thing we could have done...........AND whilst waiting, the bouquet of flowers that we were going to take from our room, magically appear on the reception desk.
Yes, this hotel does the job, but if things go wrong do not expect ANYTHING even if it is going to totally ruin your honeymoon- it appears that this hotel is run by a dishonest and evasive manager. As for the flowers being taken from our room...it kind of sums this place up.
AGAIN I WELCOME THE MANAGEMENT'S COMMENTS
- Official Description (provided by the hotel):
- The Plaza Hotel is located in the heart of Sorrento. A Hotel designed in accordance with the eco-philosophy principle: a commitment to responsible management and respect of the environment. Our professional hospitality staff will welcome you to this modern structure, the result of modern design and technology, completely refurbished with Eco-compatible materials.Awake with the aroma of local delicacies offered at the Plaza Restaurant or drop into the Plaza Cafe and taste the snacks prepared for you by our chef .The interiors' warmth and charming atmosphere will embrace you, letting you discover the rooms' vibrant colors, personalized for each level, drawing you to the Sky bar terrace, where you can sip an aperitif at sunset, enjoying the views of Naples’ Bay and the picturesque Valley of the Mills. Infinity pool on the roof top. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Hotel Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Plaza Hotel Sorrento