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“"Talk about extravagant "”
Review of Hotel Plaza

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Hotel Plaza
Ranked #12 of 100 Hotels in Sorrento
Certificate of Excellence
GreenLeadersBronze level
Sydney, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“"Talk about extravagant "”
Reviewed 19 August 2010

3 nights here and our kids didn't want to leave! Gorgeous roof-top pool with great views, breakfast fit for a king (huge selection) and professional staff make this place unforgettable. They offer parking if available which is great as Italy Car Parks are quite expensive. If no parking available on site, there is a car park across the street (very handy) for 20 euros for 24 hours. Contact them direct for better price (we paid 193 euro a night for family of 4) plus got the parking for half price. Highly recommend.

  • Stayed July 2010, travelled with family
    • Value
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Helpful?
Thank Katkos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Cheltenham, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 3 August 2010

This lovely modern hotel is located in a quiet but central location in Sorrento so is within easy walking distance to all the sights/restaurants. Our room was quite small but clean and comfortable.

When we arrived late on our first night, they welcomed us with a glass of fizz and appetizers as it was our anniversary - a very nice touch.

Good service during our whole stay and the breakfasts are fantastice! Lovely bar as well. The roof terrace with pool and loungers and great view over the Bay of Naples was another plus point.

Would definitely stay there again if we went back to Sorrento. Good value for money.

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank MrsAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brunoplaza, Responsabile relazioni pubbliche at Hotel Plaza, responded to this review, 9 August 2010
Thank you very much for the lovely review! "Come back to Sorrento" and to us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walpole, Massachusetts
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 August 2010

This hotel is right off Piazza Tasso - the main center where everyone goes - day and night. Hotel is very clean - and contemporary. Staff was VERY friendly and helpful. The room had really good air conditioning - which was key because it was soooo hot when we were in town. This was the best air conditioning we had our entire trip - and the best night sleep. They have a cool roof top pool which was very nice to be able to cool off in. Staff had great restaurant recommendations - some with complimentary shuttles to pick us up and bring us back. I would stay here again.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Mbuti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2010

Hotel Plaza was in an amazing location. It was minutes to the train station (which you can take to Pompeii) and the main town square and shopping. It was about 10-15 minutes down to the water (where you can grab the boat to Capri). We highly recommend the hotel as it had an amazing brunch, great location and very clean rooms. And the staff was amazing with our 10 month old. There is a computer downstairs for guests to use for internet access. The pool is quite cold (not heated) but our daughter loved it and it had amazing views of the water and the rest of Sorrento. Would highly recommend to people going to Sorrento.

  • Stayed May 2010, travelled with family
    • Value
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Helpful?
Thank goldilocks08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 24 July 2010

This hotel is fantastic. The staff are nice, professional and very helpful. It is just off the main square in sorrento and is a perfect base for discovering the area. Close to the train and bus station and the port. The breakfast was great and well stocked. The hotel provides a good lunch menu but although evening restaurant was closed, the manager recommended fantastic restaurants for each night of our stay, choosing ones that were suitable for us. Shuttle buses to these restaurants from our hotel were provided free of charge. The outdoor sunlounge was small but never crowded. The pool was beautiful and the cooling mist while you sunbathed was great. Great value for money, nice airy rooms and brilliant staff.

  • Stayed July 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MBH_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 July 2010

Stayed at the Hotel Plaza from July 6 to 9, 2010. Was greeted at the front desk by Rafaele who immediately tended to our needs including arranging a tour for us as we had arrived late. Subsequently the tour company put us on the wrong bus and Rafeale gave us an immediate refund when we returned to the hotel at the end of the day and explained our plight.

The hotel has bright modern rooms with large beds and very modern washrooms. The breakfast room is bright and modern and the food is very good, and the staff are very accomodating. The location of this hotel is 100 metres from the town square which makes it ideal for transportation, and only a 5-10 minute walk to the train station. The rooms are very sound proof, and the balconies are a nice touch for evening sitting with a drink and reading a book or just people watching (also a view of the large tectonic gorge the is right beside the hotel). The rooftop pool is very invigorating and also offers a very good view out over the gulf of Napoli.

I would recommend this hotel to anyone. It's not a budget hotel, but you do get a high quality of service and comfort, and that is something worth paying for.

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
Thank PatrizioYorkU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 July 2010

Went to the Plaza for 4 nights at the start of our Honeymoon after selecting through TripAdvisor. The room on arrival was fine and clean although subsequently the floors and bedding would not be cleaned again during our stay! There was also a large bouquet of flowers from my parents which were lovely.

The Plaza has a lovely roof terrace and serves a fantastic breakfast - which are big pluses for this hotel.

That's as far as my recommendation can go for the following reason......AND I WOULD VERY MUCH WELCOME THE MANAGER'S FEEDBACK SEEING AS HE WAS SOMEWHAT EVASIVE DURING OUR STAY

We booked hotel parking for 10 euros a night. Arriving at the hotel, you discover that this is not standard parking. The parking is in a narrow driveway going under the hotel, and the cars are parked in a long line, which means you could be waiting a long time to get your car out.

The concierge requested we leave our keys with the hotel, and they would park the car.

The next morning we asked for our hire car, for it to emerge 20 minutes later, with a scrape down the side of the car! A car which I had put a 1500 euro deposit on!

Accidents do happen, so we reported it immediately to reception, who were very apologetic, and told us to speak to the manager when he was around in the evening. In reality all we could really expect is an apology from the manager, and maybe waive the parking fee as a gesture of good will.

In the evening we asked to speak to the manager, and were told he was unavailable. We then asked for the manager a total of 5 times over the following 3 days....again unavailable.

On the last morning, I went to settle to bill, and again speak to the manager. This time he was around, and he would be right with me. So I duly paid the bill including the 40 euro parking,,..stupidly thinking this would have an amicable conclusion. As soon as we had paid, we were told he would be 20 minutes. .............50 minutes later (of a 1 week honeymoon) and we were told he was no longer available. In hindsight, paying the bill promptly was the worst thing we could have done...........AND whilst waiting, the bouquet of flowers that we were going to take from our room, magically appear on the reception desk.

Yes, this hotel does the job, but if things go wrong do not expect ANYTHING even if it is going to totally ruin your honeymoon- it appears that this hotel is run by a dishonest and evasive manager. As for the flowers being taken from our room...it kind of sums this place up.

AGAIN I WELCOME THE MANAGEMENT'S COMMENTS

  • Stayed June 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank nomad_dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brunoplaza, Direttore at Hotel Plaza, responded to this review, 26 July 2010
Dear guests,
thank you for writing a review! However, I was perplexed to read your remarks about supposed poor cleaning in the room during your stay. We have made a reputation of keeping very high standards in this respect as confirmed by the positive reviews we keep receiving. Rooms are thoroughly cleaned, floors are mopped, linen changed, beds redone EVERY DAY! It is also surprising that you waited until some time after departure before reporting such a serious issue. Next time it would be advisable to do it immediately.
Concerning the little scrape on the car, I am terribly sorry and I do apologize for not being around when you reported it. As the manager, it has never been my custom to avoid complaints or issues legitimately raised by my clients. More than once I have welcomed guests in my office just to give them personal attention. Unfortunately, when you visited I was completely absorbed by some personal problems. Nonetheless, I know that my staff took your issue very seriously and offered assistance. With my permission, they even exceptionally gave you my mobile number which you had requested but in fact I did not receive your expected call. Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza

Property: Hotel Plaza
Address: Via Fuori Mura 3, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Sorrento
#5 Family Hotel in Sorrento
#8 Business Hotel in Sorrento
#11 Luxury Hotel in Sorrento
#12 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Plaza 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Plaza Hotel is located in the heart of Sorrento. A Hotel designed in accordance with the eco-philosophy principle: a commitment to responsible management and respect of the environment. Our professional hospitality staff will welcome you to this modern structure, the result of modern design and technology, completely refurbished with Eco-compatible materials.Awake with the aroma of local delicacies offered at the Plaza Restaurant or drop into the Plaza Cafe and taste the snacks prepared for you by our chef .The interiors' warmth and charming atmosphere will embrace you, letting you discover the rooms' vibrant colors, personalized for each level, drawing you to the Sky bar terrace, where you can sip an aperitif at sunset, enjoying the views of Naples’ Bay and the picturesque Valley of the Mills. Infinity pool on the roof top. ... more   less 
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Also Known As:
Plaza Hotel Sorrento

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